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Holiday Inn Krakow City Centre by IHG

Photo gallery for Holiday Inn Krakow City Centre by IHG

Exterior
Exterior
A modern outdoor seating area with a large umbrella, potted plants, and a glass balustrade.
2 restaurants, breakfast served
Suite, 1 Bedroom (Dining)

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
Wielopole 4, Kraków, Lesser Poland, 31-072
  • Place, Main Market Square
    ‪8 min walk‬
  • Place, St. Mary's Basilica
    ‪8 min walk‬
  • Place, Wawel Castle
    ‪14 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪34 min drive‬

Room options

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Room amenity

Suite, 1 King Bed

9.4 out of 10
Exceptional
(6 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed

Premium Room, 1 King Bed

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Dining)

Suite, 1 Bedroom (Dining)

Suite, 1 Bedroom (Dining)

  • City view
  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 Bedroom

Premium Suite, 1 Bedroom

Premium Suite, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, Multiple Beds (With Sofa)

Premium Room, Multiple Beds (With Sofa)

Premium Room, Multiple Beds (With Sofa)

9.6 out of 10
Exceptional
(7 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room

9.4 out of 10
Exceptional
(11 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(14 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Single Beds

9.6 out of 10
Exceptional
(12 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

  • Resort view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 2 Single Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 2 Single Beds

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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About the area

Kraków

With a stay at Holiday Inn Krakow City Centre by IHG, you'll be centrally located in Kraków, within a 10-minute walk of Main Market Square and St. Mary's Basilica. .This luxury hotel is 0.6 mi (1 km) from Kraków Barbican and 0.7 mi (1.1 km) from Wawel Castle.

What's nearby

  • Planty Park - 2 min walk - 0.2 km
  • Main Market Square - 8 min walk - 0.7 km
  • St. Mary's Basilica - 8 min walk - 0.7 km
  • Cloth Hall - 9 min walk - 0.8 km
  • Wawel Castle - 14 min walk - 1.2 km

Getting around

  • Turowicza Station - 7 min drive
  • Sanktuarium Bożego Miłosierdzia Tram Stop - 8 min drive
  • John Paul II - Balice Airport (KRK) - 32 min drive

Restaurants

  • ‪MO-JA - ‬3 min walk
  • ‪Pierogarnia Krakowiacy - ‬4 min walk
  • ‪Busz - ‬5 min walk
  • ‪Prosciuttko Panino e Vino - ‬3 min walk
  • ‪Indian Flame - ‬2 min walk

About this property

Holiday Inn Krakow City Centre by IHG

Holiday Inn Krakow City Centre by IHG offers 236 air-conditioned accommodations with safes and bathrobes. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include bathtubs or showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include hot stone massages and Thai massages. The spa is open daily.
Make yourself at home in one of the 236 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at Impresja, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM for a fee. Children aged 12 and younger eat free breakfast.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Kraków? This hotel has 16684 square feet (1550 square meters) of space consisting of a conference center and 12 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM.
Children aged 12 and younger eat free breakfast.
Impresja - Onsite restaurant. Reservations are required.
The City - This restaurant serves breakfast only. Open daily.
Reflections Bar & Restaurant - This gastropub serves lunch and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (PLN 120 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; PLN 100 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Impresja
  • Reflections Bar & Restaurant
  • The City

Things to do

  • Full-service spa
  • Gym

Family friendly

  • Children's games
  • Children's toys
  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • 24-hour business centre
  • Conference centre (16,684 square foot of space)
  • Coworking space

Outdoors

  • Outdoor furniture

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Hot stone massages
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Bathroom emergency pull cord
  • Doorbell and phone notification
  • Front entrance ramp
  • Lift (90 centimetre wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (75 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2001
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Meal delivery service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 60 per pet, per day

Service animals are welcome, and are exempt from fees

Food and water bowls are available

Children and extra beds

Children are welcome

2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room

Children aged 12 and younger eat free breakfast

Rollaway/extra beds are available for PLN 160.0 per night

Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately PLN 100 per person
  • Covered self parking fee: PLN 120 per day
  • Pet fee: PLN 60 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 160.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Holiday Inn Hotel Krakow City Centre

Holiday Inn Krakow City Centre

Holiday Inn Krakow City Centre Hotel

Holiday Inn Krakow City Centre by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 644 out of 1012 reviews
Rating 8 - Good. 303 out of 1012 reviews
Rating 6 - Okay. 50 out of 1012 reviews
Rating 4 - Poor. 9 out of 1012 reviews
Rating 2 - Terrible. 6 out of 1012 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Kelly Anne

Liked: Cleanliness, amenities, property conditions & facilities
Great stay - clean rooms - fantastic food and drink - central to everywhere - friendly staff - would definitely recommend
Stayed 2 nights in Feb 2026

10/10 Excellent

Adele

Liked: Cleanliness, amenities, property conditions & facilities
Clean, spacious rooms in a perfect location! We’ll definitely be back to Krakow in the warmer months and will book this hotel again. We enjoyed dinner at the hotel one evening—delicious food and lovely staff. A small suggestion: having biscuits with the coffee and tea would be a nice extra touch.
Stayed 3 nights in Jan 2026

10/10 Excellent

Ian

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great room and facilities...staff were very helpful and its in a great location
Stayed 3 nights in Feb 2026

10/10 Excellent

Ellie

Stayed 2 nights in Jan 2026

10/10 Excellent

Robert Barr

Stayed 3 nights in Jan 2026

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities
Stayed here 9-13th Jan. the hotel was spotless and room was always tidied. The hotel is in close proximity to the old town by an easy 6 min walk and the day trips I did picked up about 25m up the road so made this easy. I’d stay here again!
Stayed 4 nights in Jan 2026

4/10 Poor

Gian Flavio, Lima

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is marketed as a 5-star property, but the room felt dated, with worn and stained carpeting and older in-room amenities. Checkout was uncomfortable. Despite a 12 PM checkout, housekeeping knocked at 10 AM to ask when we would be leaving, and later attempted to enter the room without knocking while we were still inside. This was reported at checkout; it was acknowledged, but no follow-up was offered. Overall, the stay did not meet expected service or comfort standards for this category.
Stayed 2 nights in Dec 2025

10/10 Excellent

remah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4night was very good close to all attractions by walking
Stayed 4 nights in Jan 2026

10/10 Excellent

karen

Stayed 4 nights in Jan 2026

8/10 Good

Gerard

Liked: Cleanliness, staff & service, amenities
Our room was good and the staff were friendly and helpful and the amenities were good. It was centrally located near the Old Town and Market Square and not too far from the main station.
Stayed 6 nights in Dec 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
An excellent hotel, centrally located and a short walk into old town. The hotel room was spacious and very clean. The breakfast choice was great and all good quality. The hotel staff were also fantastic and nothing was too much to ask. would definitely stay here again A++
Stayed 3 nights in Dec 2025

10/10 Excellent

Sebastian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel jest bardzo ładny. Pracownicy w recepcji profesjonalni i bardzo uprzejmi. Pokój bardzo przestronny z dużą łazienką. Czystość pokoju wysoko z wyjątkiem wykładziny, która była poplamiona.
Stayed 4 nights in Dec 2025

8/10 Good

Gail

Liked: Cleanliness, amenities
Staff courteous
Stayed 4 nights in Dec 2025

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were really friendly and helpful. Hotel was very clean, restaurant was well staffed, provided a good variety of food.
Stayed 3 nights in Dec 2025

8/10 Good

Neil

Travelled with group
Liked: Cleanliness, amenities
Lovely friendly welcome even at 1am from lady on reception. Room was large and spotless. Good WiFi, Great position close to main square. Only downside was our room overlooked Main Street and it could be noisy at night but didn’t stop a good nights sleep in a spotless bed.x
Stayed 3 nights in Dec 2025

10/10 Excellent

Pamela Joyce

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location near to all attractions. Breakfast really good and rooms very comfortable and clean. Only issue there wasnt a proper shower only a hand held one. Wouldn't put us off booking the hotel again though
Stayed 4 nights in Dec 2025

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good menu and bar services
Stayed 4 nights in Dec 2025

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean spacious rooms, friendly staff, great location
Stayed 3 nights in Dec 2025

10/10 Excellent

Jolanta

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is convenient to walk to main Square, literally a 5 minutę straight walk! Superb! Hotel is highly recommended, i will always stay there when in Kraków. Staff are superb, extremely helpful As if they can’t do enough! Rooms always clean to an extremely high standard! A large variety of choice for breakfast and food menu for any time of the day with room service at an extra chargé. With regard to trips, the hotel do organise trips or can give advice on transport.
Wow! The chocolates 😉
Horse and cary is a must when in Kraków
When in Kraków, Donuts are a must to try and sample, they are superb , so soft to bite and many fillings are available. Knows as „Paczki”
Old market Square. Surrounded by shops, restaurants
Stayed 4 nights in Nov 2025

8/10 Good

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Comfortable rooms. Good breakfast. Friendly staff. The restaurant unfortunately is part of the bar, so not great for a sit down meal. Otherwise highly recommend staying here.
Stayed 4 nights in Dec 2025

10/10 Excellent

Greg

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, good amenities, nice breakfast, convenience of location
Stayed 2 nights in Nov 2025

10/10 Excellent

Robert David Keith

Stayed 1 night in Nov 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities
Great stay, great staff. We lost our phone on one of the guided tours (not booked through hotel, our mistake) and they were extremely helpful with calling the operator ans helping us get the phone back. Nice and clean room. Good breakfast - they make eggs on order, but window doesnt open when breakfast starts. Opened around 07:00 during our stay. We will stay here again next Krakow visit!
Stayed 3 nights in Nov 2025

8/10 Good

Janusz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am satisfied with the breakfast choice of foof and the service. Parking was OK in a separate building connected with the main one, my car was parked there through a special lift by the reception staff.
Stayed 1 night in Nov 2025

10/10 Excellent

Elie, Nice

Liked: Cleanliness, amenities, property conditions & facilities
Friendly and welcoming staff, clean rooms, definitely will go back
Stayed 7 nights in Aug 2025