Book Wyndham Hotels Krabi accommodation from AU$68

Breakfast was ok. Staff not wanting to help especially when wanting something from the egg counter. Was more of an issue rather than a service. We organised a tour through the hotel and this was just generic and poorly timed. Pick up late and lots of waiting

The hotel was completely misrepresented compared to the listing. The photos give the impression of a peaceful beachfront location; however, in reality the property is situated on a busy strip with loud music playing until the early hours of the morning and starting again shortly after. This made it extremely difficult to relax or sleep, significantly impacting our stay. We were initially placed in a room with a balcony overlooking a car park, which did not match the expectations set by the listing. After raising this with staff, we were moved; however, the new room—although offering a mountain view—was directly on the main road and was extremely noisy. Overall, the hotel is presented as a relaxing, “paradise” destination, but in reality it is more comparable to a loud, party-style hotel. This is a clear misrepresentation of the property and falls well below what was advertised and what we paid for. As this booking was made through Hotels.com, I am asking you to review this case and arrange appropriate compensation. Given the circumstances, I believe a [full / significant partial] refund is justified. I have supporting evidence, including photos and documentation, and would appreciate a prompt resolution.

Nobody helped me find my room when I arrived, which took me a while to find… didn’t get a welcome drink like others did either. Other than that it was ok.

Gorgeous property ..excellent location , room very clean , food delicious breakfast & dinner . All staff very polite and always smiling. Thank you dusit Thani , will definitely be my choice of hotel in the future !

I LOVE Blue Sotel. I was here 6 months ago and decided to revisit . This is by far one of my favorite hotels in Aonang. It has a great location, beautiful views, immediate access to tons of restaurants and spas, and a delicious breakfast. The tr is very friendly and helpful. I will definitely be back and HIGHLY recommend!!!!

The hotel was great, good location very close to the beach. However, there is barely any street light in the night on the way to the beach. The room is spacious and clean. The staff were friendly and helpful. The rooftop pool was amazing. The breakfast was awesome, so many selections and delicious! Two complaining, the lobby is not air conditioning which was pretty hot when weather was hot. The second complaint is the staff didn’t replace your glasses and cups but washed them quickly in the sink and some glasses still look used. Other than these 2 issues, the rest was really good.