All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 478 out of 1000 reviews
10 - Excellent
478
Rating 8 - Good. 368 out of 1000 reviews
8 - Good
368
Rating 6 - Okay. 96 out of 1000 reviews
6 - Okay
96
Rating 4 - Poor. 34 out of 1000 reviews
4 - Poor
34
Rating 2 - Terrible. 24 out of 1000 reviews
2 - Terrible
24
8.4/10
Cleanliness
8.6/10
Staff & service
8.0/10
Amenities
8.0/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
8/10 Good
Michael
Travelled with group
28 Apr 2025
Liked: Cleanliness, staff & service, amenities
The staff and the area around the hotel were Amazing. Everything is super close and it’s very nice and calm. The only issue is the actual hotel. Despite being clean. It is very old and definitely needs to be refurbished. But it is not by any means a deal breaker. I would still highly recommend this hotel
The property is nice and upscale, but they have a single physical key for the room, which makes it difficult if you're traveling with someone. A card key system is preferable. They should look into providing a power outlet at bedside as well.
Very outdated and overpriced. I needed to change my reservation to a day later and the charge was tripled! Beds and pillows were very uncomfortable. Room was way too hot with no way to lower the temperature. The location however was excellent.
By far the best hotel I have stayed in Japan. Excellent customer service excellent hotel accommodations. Thank you so much. I will stay there again in the near future thanks!