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I arrive at 5pm and the reception was close, nobody was present and thy coudn’t find my reservation. After 10minutes outside they finally found it and open the automatic door. I try to go out but the door was close and still nobody at the reception and nobody answering the phone. Was obligé to go our they the windows. Nice hotel, nice location but service and reception was a désastre. Never again
Stayed for 4 nights to cycle the famous Belgian cobbles, this hotel is perfectly placed, lovely staff, great room, easy parking, quite and safe. Good choice at breakfast although no restaurant at the hotel, there are two places less than 500 metres away and plenty of options after a short drive.
Bij inchecken was er niemand aanwezig , de gereserveerde luxekamer was niet vrij , in de toegewezen kamer waren er 2 1persoonsbedden i.p.v. het gevraagde 2 persoonsbed , ontbijt op een vroeger tijdstip was uitgesloten want de bakker leverde maar om 8u
De hygiëne op de kamer en in het algemeen liet te wensen over , nooit een copy gekregen van de factuur en geen sprake van een tegemoetkoming naar aanleiding van de gebreken ........