4/10 Poor
Natalie
Travelled with partner
7 May 2025
Disliked: Staff & service, amenities, property conditions & facilities
The member of staff checking us in was brusque and unwelcoming. The first thing she said was that there was no kitchen tonight.
She didn’t say sorry or advise other places locally. She practically threw the key at us and told us to fill in the breakfast order form as soon as possible as she wanted to finish her shift. Her attitude made us think we wouldn’t be having a drink there either so we went to the Pennine Inn a few doors down where they had polite staff and decent food.
The member of staff that provided breakfast was polite and pleasant.
Our room (1) on the top floor was next to the airing cupboard and boiler tank so was stifling hot all night.
We were the only guests staying there so have no idea why we were put in that room.
We only stayed one night as we were doing the C2C. Wouldn’t stay there again even if desperate.
I would advise the manager that it may be courteous to advise a potential guest in an email that the kitchen isn’t open when they are staying.
Natalie
Stayed 1 night in May 2025