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The Retreat

5.0 star property

Photo gallery for The Retreat

Meeting facility
Property grounds
Interior detail
International cuisine
Outdoor pool, open 9:00 AM to 6:00 PM, pool umbrellas, pool loungers

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • Pool
  • Breakfast included
  • Spa
  • Room service

Explore the area

View map
No 5, KN 29 Street, Kigali, Nyarugenge
  • Kigali Heights
    ‪5 min drive‬
  • Kigali Convention Centre
    ‪5 min drive‬
  • Nyamirambo Stadium
    ‪6 min drive‬
  • Kigali (KGL-Kigali Intl.)
    ‪13 min drive‬

Room options

View all photos for Deluxe Room

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Deluxe Room

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Terrace/patio

Superior Room

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room

Luxury Room

Luxury Room

  • 120 sq m
  • Sleeps 2
  • 1 King Bed

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Outdoor pool, open 6:00 AM to 7:00 PM, pool umbrellas, pool loungers

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The price is AU$384
includes taxes & fees
29 Aug - 30 Aug
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About the area

Kigali

A stay at The Retreat places you in the heart of Kigali, within a 5-minute drive of Union Trade Center and Ntarama Church. .This luxury hotel is 1.4 mi (2.3 km) from Kandt House Museum of Natural History and 2.5 mi (4.1 km) from Gikondo Market.

What's nearby

  • Kigali Genocide Memorial Centre - 4 min drive - 3.8 km
  • Kigali Heights - 5 min drive - 3.4 km
  • University of Kigali - 5 min drive - 3.4 km
  • Kigali Convention Centre - 5 min drive - 3.8 km
  • Nyamirambo Stadium - 6 min drive - 4.5 km

Getting around

  • Kigali (KGL-Kigali Intl.) - 24 min drive

Restaurants

  • ‪Hotel des Milles Collines - ‬6 min walk
  • ‪Preet Fast Food - ‬11 min walk
  • ‪The House of Mandi - ‬13 min walk
  • ‪Quick Bites - ‬10 min walk
  • ‪Executive Lounge - ‬15 min walk

About this property

The Retreat

Luxury hotel with a full-service spa and free breakfast
The Retreat offers 11 accommodations with private pools and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 65-inch LED televisions come with satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

An outdoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Treat yourself to a stay in one of the 11 individually decorated guestrooms, featuring private pools and LED televisions. Your pillowtop bed comes with Egyptian cotton sheets. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment.
Pamper yourself with a visit to the spa, which offers massages and facials. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and a hot tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Enjoy international cuisine at Fusion Restaurant, a fine-dining restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the poolside bar. A complimentary cooked-to-order breakfast is served daily from 7 AM to 10 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Kigali? This hotel has 646 square feet (60 square meters) of space consisting of conference space and 2 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary cooked-to-order breakfast is served each morning between 7 AM and 10 AM.
Fusion Restaurant - This fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Heaven Restaurant - This restaurant specializes in international cuisine. Open daily.
Late night fare is available from 24-hour room service.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free cooked-to-order breakfast available daily 7 AM to 10 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Fusion Restaurant
  • Heaven Restaurant

Things to do

  • Archery
  • Art gallery
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna

Family friendly

  • Highchair
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Private pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 2 meeting rooms
  • 646 square feet of conference space

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2017
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch LED TV with satellite channels
  • Private pool

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Individual decor
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in time starts at 2:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 500.0 per night

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 45.00 per vehicle (roundtrip)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

Retreat Hotel Kigali
Retreat Kigali
The Retreat Hotel
The Retreat Kigali
The Retreat Hotel Kigali

The Retreat Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 2 out of 6 reviews
Rating 8 - Good. 1 out of 6 reviews
Rating 6 - Okay. 2 out of 6 reviews
Rating 4 - Poor. 0 out of 6 reviews
Rating 2 - Terrible. 1 out of 6 reviews

9.4/10

Cleanliness

8.0/10

Staff & service

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

6/10 Okay

Onaseremi

Stayed 6 nights in Nov 2024

8/10 Good

Aba

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

ilan

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Feb 2024

10/10 Excellent

Amber, Wethersfield

Stayed 2 nights in Jul 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

3 star food, 4 star place at 5 star prices

First off, The Retreat is incredibly overpriced. Border line rip off. The food is below average and so expensive - not worth it at all. At the prices being charged for accommodation, it should be full board - to pay such exorbitant prices for lunch and dinner is a real cheek. The actual accommodation was very decent, the pool area is really nice and so is the gym and yoga studio. Overall it wasn't a bad stay but we would not return purely based on price and quality of food.
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveller

Stayed 5 nights in Aug 2018