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The Lakeland Kendal Hotel, Sure Hotel Collection by BW

3.0 star property

Photo gallery for The Lakeland Kendal Hotel, Sure Hotel Collection by BW

Desk, iron/ironing board, bed sheets
Front of property – evening/night
Combined shower/bathtub, hair dryer, towels
Bar (on property)
Interior detail

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Housekeeping
  • Free WiFi

Explore the area

View map
Station Road, Kendal, England, LA9 6BT
  • Place, Kendal Castle
    ‪9 min walk‬
  • Place, Brewery Arts Centre
    ‪11 min walk‬
  • Place, Sizergh Castle
    ‪8 min drive‬

Room options

View all photos for Standard Room, 3 Single Beds, Non Smoking

Desk, iron/ironing board, bed sheets

Standard Room, 3 Single Beds, Non Smoking

  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Room, 1 Single Bed, Non Smoking

Desk, iron/ironing board, bed sheets

Standard Room, 1 Single Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Desk, iron/ironing board, bed sheets

Family Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Room, 2 Single Beds, Non Smoking

Desk, iron/ironing board, bed sheets

Standard Room, 2 Single Beds, Non Smoking

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Desk, iron/ironing board, bed sheets

Standard Room, 1 Double Bed, Non Smoking

8.2 out of 10
Very good
(14 reviews)
  • Sleeps 2
  • 1 Double Bed

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About the area

Kendal

Located in Kendal, The Lakeland Kendal Hotel, Sure Hotel Collection by BW is within a 15-minute drive of Yorkshire Dales National Park and Lake Windermere. .This hotel is 18.2 mi (29.3 km) from Eden Valley and 0.1 mi (0.2 km) from Kendal Museum.

What's nearby

  • Kendal Museum - 2 min walk - 0.2 km
  • Kendal Castle - 9 min walk - 0.8 km
  • Brewery Arts Centre - 11 min walk - 1.0 km
  • Abbot Hall Art Gallery - 13 min walk - 1.1 km
  • Sizergh Castle - 8 min drive - 9.2 km

Getting around

  • Kendal Station - 1 min walk
  • Manchester Airport (MAN) - 92 min drive

Restaurants

  • ‪Duke of Cumberland - ‬3 min walk
  • ‪McDonald's - ‬8 min walk
  • ‪Fold Coffee - ‬1 min walk
  • ‪Handsome Snuff Bar - ‬7 min walk
  • ‪Bombay Bistro - ‬4 min walk

About this property

The Lakeland Kendal Hotel, Sure Hotel Collection by BW

Hotel in Kendal with a 24-hour front desk and a restaurant
The Lakeland Kendal Hotel, Sure Hotel Collection by BW offers 43 accommodations with coffee/tea makers. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Bathrooms include shower/tub combinations. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
Make yourself at home in one of the 43 guestrooms. Bathrooms have shower/tub combinations and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and a reception hall.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. English breakfasts are available daily from 7:00 AM to 9:30 AM for a fee.
Featured amenities include a 24-hour front desk and an elevator.
English breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:30 AM.
The Lakeland Kendal Hotel, Sure Hotel Collection by BW has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 2 per day)
  • Onsite parking includes off-street options

Food and drink

  • Daily English breakfast available 7:00 AM to 9:30 AM for a fee: GBP 10 for adults and GBP 10 for children
  • A bar/lounge
  • A restaurant

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Restaurant dining guides

More

  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 10 for adults and GBP 10 for children
  • Offsite parking fee: GBP 2 per day (0.2 mi away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

County Hotel Kendal
County Hotel
County Kendal
County Hotel
The Lakeland Kendal Hotel, Sure Hotel Collection by BW Hotel
The Lakeland Kendal Hotel, Sure Hotel Collection by BW Kendal

Reviews

The Lakeland Kendal Hotel, Sure Hotel Collection by BW Reviews

8.0

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 85 out of 213 reviews
Rating 8 - Good. 75 out of 213 reviews
Rating 6 - Okay. 31 out of 213 reviews
Rating 4 - Poor. 12 out of 213 reviews
Rating 2 - Terrible. 10 out of 213 reviews

Reviews

4/10 Poor

jacqueline

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Srelhen

Stayed 6 nights in Jul 2025

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Scottish decor’ for some reason. Staff were over worked and doing multiple jobs as best as they could and as quickly as they good. Tending bar, taking orders, waiting on tables - just one person! They really struggled at breakfast with a coach party all coming down to eat at the same time and only two waitresses and one chef to handle everything. I could see how frustrated the staff and the customers were getting with the whole situation. The room was clean and tidy with good tea and coffee amenities. TV was working well. Bathroom looked recently refurbished. Staff were friendly and helpful throughout. I really liked their “free drink instead of housekeeping” option, which I absolutely decided to go for. Hotel is conveniently located to train station and a short walk into Kendal town centre.
Their over the top prose on the breakfast menu made me chuckle.
Stayed 2 nights in Aug 2025

8/10 Good

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful, friendly and professional. The bedroom was well clean and tidy, great shower. Breakfast was outstanding, I was full all day.
Stayed 2 nights in Aug 2025

2/10 Terrible

p

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor at best

Stayed 1 night in Aug 2025

8/10 Good

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Bed's are comfortable.
Stayed 1 night in Aug 2025

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel, great staff. Just enjoyed our stay.
Stayed 1 night in Aug 2025

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Darren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was fine and breakfast was terrific, handy quick check in
Stayed 1 night in Jul 2025

6/10 Okay

Julia

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is situated on a busy corner. Although you can park the car there to L unload & load luggage, the car park (cricket ground) was a good 5minute walk away, not ‘just across the road’ as explained. Room was clean but cramped we could have done with a larger floor space. Had we realised twin bedded rooms were smaller than double (the double opposite us was BIG), we would have gone double. Shower - we just couldn’t use at all as the water was boiling hot with no regulo. Staff admitted that water temp, ‘it is a nightmare’ and we were offered a chance to move but we were almost ready to leave. Friendly staff, nice bar and the food looked good. We are not complaining - it’s all part of the adventure for us but may be a little too below standards for some.
Stayed 3 nights in Jul 2025

8/10 Good

Shirshendu

Stayed 2 nights in Jul 2025

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

anne

Liked: Cleanliness, staff & service, property conditions & facilities
Clean old property
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, friendly staff, good breakfasts, decent-sized, comfortable room.
Stayed 4 nights in Jul 2025

8/10 Good

Mattias

Stayed 3 nights in Jul 2025

8/10 Good

Tony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bedroom was spacious, bright, airy, very clean and fresh. Staff were very nice. Breakfast was freshly cooked and tasty. Great location for walking into town.
Stayed 3 nights in Jul 2025

8/10 Good

Matt

Travelled with group
Liked: Staff & service
Stayed 1 night in Jul 2025

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, if a bit narrow. The road outside was rather loud. The bathroom was spacious and well-outfitted. The staff were very kind and helpful.
Stayed 1 night in Jul 2025

4/10 Poor

Darryl

Disliked: Staff & service, property conditions & facilities, room comfort

Broken shower, grim rooms, stubborn staff

Shower was broken such that the only possible setting was scalding, intolerably hot. We were offered an alternate room but it was in a repurposed outbuilding only accessible via a weird fire escape area, so we decided to put up with the broken shower. The staff just patronised us by saying no one else had complained about it, which I find unbelievable, and that it would be colder if set on half pressure, which we obviously tried and was complete BS. We asked for a late check-out as quid pro quo, and the staff declined. The rooms are generally pretty grim - see photo of the tiny prison-style windows. Kendal isn't great either (besides one very good restaurant named Sapore) and technically not even in the Lake District. If you want lakes, mountains and pretty towns, stay in Ambleside or further Northwest. This is the only review I've ever left on here but this was possibly the worst hotel I've ever stayed in. Locals told us it had changed its name around June 2025, presumably to shed the poor reputation. Beware.
Stayed 3 nights in Jul 2025

10/10 Excellent

Lee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 1 night in Jul 2025

4/10 Poor

Keith

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were great but hotel was neglected, food was poor and our room had a very unpleasant smell, I did report to reception. Would not recommend this hotel
Stayed 1 night in Jul 2025

8/10 Good

Neil

Stayed 4 nights in Jun 2025