See all properties
Save

Grand Palladium Kantenah Resort & Spa All Inclusive

5.0 star property

Photo gallery for Grand Palladium Kantenah Resort & Spa All Inclusive

Aerial view
Lake
Restaurant
Outdoor dining
View from property

Reviews

8.4 out of 10
Very good

Popular amenities

  • On private beach
  • Bar
  • Breakfast included

Explore the area

View map
Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710
  • Place, Akumal Beach
    ‪6 min drive‬
  • Place, Yal-ku Lagoon
    ‪9 min drive‬
  • Place, Half Moon Bay
    ‪9 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Garden View

1 bedroom, minibar, in-room safe, desk

Deluxe Garden View

8.4 out of 10
Very good
(54 reviews)
  • 37 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Selection Junior Suite Rooftop with Private Pool

Family Selection Junior Suite Rooftop with Private Pool | View from room

Family Selection Junior Suite Rooftop with Private Pool

9.0 out of 10
Wonderful
(2 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Sigle use Garden View

1 bedroom, minibar, in-room safe, desk

Deluxe Sigle use Garden View

  • 37 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Garden View

Junior Suite Garden View

Junior Suite Garden View

9.6 out of 10
Exceptional
(4 reviews)
  • 103 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Garden View

Junior Suite Garden View | Balcony view

Junior Suite Garden View

9.8 out of 10
Exceptional
(8 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite Garden View

Junior Suite Garden View

Junior Suite Garden View

9.2 out of 10
Wonderful
(7 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Aerial view

Grand Palladium White Sand Resort & Spa All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.2 out of 5, Very good, 729 reviews
The price is AU$377
includes taxes & fees
1 Oct - 2 Oct
Grand Palladium White Sand Resort & Spa All Inclusive

About the area

Kantenah

Located in Kantenah, Grand Palladium Kantenah Resort & Spa All Inclusive is by the sea, within a 10-minute drive of Puerto Aventuras Marina and Akumal Beach. .This all-inclusive property is 12.6 mi (20.3 km) from Xel-Há Park.

What's nearby

  • Cenote Azul - 6 min drive - 7.5 km
  • Akumal Beach - 6 min drive - 7.5 km
  • Yal-ku Lagoon - 9 min drive - 5.7 km
  • Half Moon Bay - 9 min drive - 9.2 km
  • Xel-Há Park - 16 min drive - 19.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 67 min drive

Restaurants

  • ‪Sports Bar Sirenis - ‬8 min drive
  • ‪Xtra Time Sport Bar - ‬1 min walk
  • ‪La Hacienda - ‬1 min walk
  • ‪Lobby Bar White Sand - ‬9 min walk
  • ‪Helios Restaurant - ‬3 min drive

About this property

Grand Palladium Kantenah Resort & Spa All Inclusive

Luxury property on the beach, with 5 outdoor pools
Grand Palladium Kantenah Resort & Spa All Inclusive offers 252 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, complimentary toiletries, and hair dryers.

This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 252 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with shower/tub combinations feature jetted bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 5 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at one of the property's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 2 bars/lounges, or 2 swim-up bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Event facilities at this property consist of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Grand Palladium Kantenah Resort & Spa All Inclusive has 3 restaurants on site.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Language
Water fitness

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 2 swim-up bars
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Bowling alley
  • Children's club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's club
  • Children's games
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 buildings
  • 2 floors
  • Banquet hall
  • Built in 2002
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - December 2023

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 2 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Palladium Kantenah Solidaridad
Grand Palladium Kantenah Resort All Inclusive
Kantenah Grand Palladium
Grand Palladium Kantenah
Grand Palladium Kantenah All Inclusive
Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

Grand Palladium Kantenah Resort & Spa All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 515 out of 1023 reviews
Rating 8 - Good. 276 out of 1023 reviews
Rating 6 - Okay. 110 out of 1023 reviews
Rating 4 - Poor. 65 out of 1023 reviews
Rating 2 - Terrible. 57 out of 1023 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2025

6/10 Okay

Marvin

Liked: Cleanliness, property conditions & facilities
Grand Palladium Riviera Maya – Guest Experience Report I’ve stayed at the Grand Palladium in Riviera Maya before and had wonderful experiences in the past. Unfortunately, this most recent visit was deeply disappointing and fell far below the standard I’ve come to expect from a resort of this caliber. To begin with, the butler service was unreliable and ineffective. Every time I made a request, it was either ignored or never followed through on. This was a consistent issue throughout my stay, and it significantly impacted my overall experience. There were also major delays when it came to food and beverage service. Whether it was lunch or dinner, waiting for drinks became a frustrating routine. The service was noticeably inconsistent and slow. On my first day, I had trouble getting into my room and approached the manager for assistance. Unfortunately, the manager was unhelpful and did not resolve the issue. Once I finally got access to the room, I noticed that it was never properly stocked with drinks or snacks—something that should be standard for this level of resort. Another deeply concerning issue was the behavior of some of the staff. There appeared to be a clear preference shown toward white guests over others. This kind of unequal treatment is unacceptable and left a lasting negative impression. Perhaps the most upsetting part of my stay was the inability to book a massage. This was something I had been looking forward to and was very important to me for personal
Stayed 5 nights in Jun 2025

6/10 Okay

Kailey Adrieanna

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Dont come during summer, beach is closed due to mountains of seaweed and it STINKS. We had zero issues with the room or housekeeping. Our butler/concierge was so awesome that we ended up tipping him $100 extra before leaving. The resort was beautiful. But here’s the down side. The food… not good.. not even the restaurants that you have to pay extra for. Every meal we had was bland, room temp, and very small portions. Room service is even worse than the restaurants. Also, I got sick TWICE while on my stay from poorly handled fruits and vegetables. Most of the drinks from the bar also tasted odd so I stuck to wine mostly, which they charged extra for. Moving on from food, we ended up getting CONNED into joining the travel club for extra benefits.. but in order to receive the benefits we had to attend a welcome breakfast. They HOUNDED us about it. I mean relentlessly. So my 2 children and I got up early and went to the breakfast. When we got there we were told that we couldnt attend because my husband was not with us and then were sent back across the resort to get breakfast elsewhere. I never got my “free” massage at the spa or any of the other benefits because of it. I paid $650 for nothing. So dont buy into the travel club nonsense. On to another point, this place is MASSIVE. You cant really get to anything from your room without having a golf cart called to pick you up unless you want to hike a mile or more. It was nice seeing all of the wildlife while walking around though.
Stayed 5 nights in Jun 2025

8/10 Good

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2025

10/10 Excellent

Barbara Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Great stat
Stayed 5 nights in Jun 2025

10/10 Excellent

Jennifer

Stayed 7 nights in Jun 2025

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sea weed problem on beach, but i would love to be back when sea weed is not as dense. Winter or spring break from what i researched.
Stayed 7 nights in Jun 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
The quality of service in the family selection area is outstanding. Rooms are tidy and comfortable and everyone in the staff goes the extra mile to make you feel at home. Food and drinks are of great quality and probably the best I have seen in an all inclusive resort. The only downside wasn’t even the hotels fault but it’s important to have in mind that a lot of sargassum comes to the coast in the June-August season and beach was completely unusable. Hope I can come back again, totally worth it! 100% recommended for families
Stayed 5 nights in Jun 2025

8/10 Good

Imelda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families with nightly entertainment and perks for VIP. We were over the buffet food after the second day and you needed a reservation to eat at onsite restaurants. We ended up driving to Tulum city for dinner on most nights. Pools were great and kids loved it. There’s lots to do at the resort and it was overwhelming trying to figure out all the amenities and entertainment, but the butler service did answer a lot of our questions. A couple of times, the nightly entertainment locations were incorrect. I wished there was signage with arrows pointing to the entertainment locations. Beach was covered with seaweed which also made it stinky, but that’s not the hotel’s fault. I did not like that we were invited to a “highlights tour” of the hotel property which ended up being a presentation/sales pitch to join their vacation club. We were told we’d get credit to use at the hotel’s gift shop if we agreed to the tour and that should have been the first red flag. I wish they would have been more transparent and used different verbiage instead of “highlights tour”. Staff was very friendly, attentive, and personable. Property was clean and safe. Property has shuttles that can take you to different parts of the hotel as the complex is huge.
Stayed 5 nights in Jun 2025

10/10 Excellent

Beatrix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our butler who take or dining and transportation reservations.
Stayed 4 nights in Jun 2025

10/10 Excellent

Tisha Renea

Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful vacation and everything was absolutely amazing!!
Stayed 5 nights in Jun 2025

10/10 Excellent

Ulisses

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jun 2025

10/10 Excellent

Brandon

Stayed 7 nights in Jun 2025

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Grand Palladium Kantenah was a fantastic vacation for our family! We traveled with our 5 year old daughter and stayed in a swim up room with a king bed and a pull out sofa. It was roomy enough for the three of us and the pool by the room was nice for us to sneak into after bedtime. We ate at The Nest for breakfast each day, had lunches at Es Niu, La Hacienda, and El Gran Azul, and we had dinners at Portofino, Bahia E Brasa, and Sumptuori. A couple food highlights were the Augustine at Es Niu and the teppanyaki dinner at Sumptuori. Given the chance, I would maybe pass on Portofino and choose a different restaurant. The pool in the family zone, right by Es Niu and the teen club, was fantastic. It was a short walk from the room, kept a great temperature, and they had lots of activities for the little ones. The beach wasn’t really usable the whole time, but we didn’t mind (too much seaweed and really rough surf). Between the family pool, the main pool, and the multiple water slides, we were happily entertained. This is a great spot to visit! We would definitely go back.
Stayed 3 nights in Jun 2025

10/10 Excellent

cesar

Stayed 6 nights in May 2025

10/10 Excellent

Brent, Carson City

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent facilities and the staff was great. The food was also surprisingly good for an all inclusive. We enjoyed the many pools and several of the regional restaurants. The only disappointment was the beach, which had massive amounts of seaweed. Unfortunately, we were here at one of the worst times for seaweed.
Stayed 6 nights in Jun 2025

10/10 Excellent

Yesenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every single thing about this resort is amazing
Stayed 7 nights in Jun 2025

8/10 Good

monika Edyta

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property is nice. The only thing it was there was a lot of seaweed you could not swim in the ocean and it smelled. The buffet at the beach and at Hacienda could have different type of food and not the same thing everyday. My child loved the kids club. Isabel the bartender in the main lobby at Katenah was great.
Stayed 6 nights in Jun 2025

10/10 Excellent

Claudia

Stayed 8 nights in Jun 2025

10/10 Excellent

Jorge Antonio

Stayed 7 nights in Jun 2025

10/10 Excellent

Heather donielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow did Expedia and the Palladium resort deliver! I was treated like a princess from the moment I booked thos trip. Securing all the trip details through expedia was so easy and convenient. They even upgraded upon arrival to VIP status. Expedia has won my loyalty. Planning a girl's trip now and planning to book through expedia again. 5 star service for sire!us upon
Stayed 7 nights in Jun 2025

10/10 Excellent

Amber

Stayed 5 nights in Jun 2025

8/10 Good

Rena Annette

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice.
Stayed 3 nights in May 2025

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great family vacation! We had an amazing time at this beautiful resort. The food was good but make your reservations early for the restaurants or you will be dining at the buffet only. The rooftop pool room was wonderful! Our only complaint is the beds were small and not very comfortable. The staff was very friendly and helped with anything we needed. The pools were really nice and the kids enjoyed the water slides. I would highly recommend this resort. We had an excellent experience and will definitely revisit this resort!
Stayed 4 nights in May 2025

10/10 Excellent

GENNADIY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like this place. Very good staff. We will be back again
Stayed 4 nights in May 2025