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Great service

The staff was very friendly and eager to help. The facilities are great with an excellent (and surprisingly big) garden. The volcanic tunnel on the property is huge and worth the visit by itself.

Safe Haven Apartments is a place that truly lives up to its name. It offers the perfect mix of comfort, privacy, and convenience. The location is excellent—quiet and secure, yet close enough to everything you need. From the moment you walk in, you notice how spacious, clean, and thoughtfully arranged the apartments are. The design is modern yet cozy, making it easy to feel at home right away. Each detail, from the comfortable beds to the well-equipped spaces, shows real care for guests’ comfort. What makes the stay even more special is the hospitality of the staff. They are genuinely kind, professional, and always available to assist with a smile. Add to that the tasty breakfast and fresh meals, and every day starts on a perfect note. This place is not just an apartment—it’s a retreat where you can relax in peace after exploring the city. In my opinion, Safe Haven Apartments sets a new standard for quality and comfort in Africa. It delivers an experience that is not only reliable but also feels truly special, making it a place I would return to without hesitation.

The staff made us feel like VIPs from the moment we arrived. The rooftop dining experience was unforgettable - grilled fish, fresh juice, and a view that looks like a postcard. Conveniently close to the border if you're exploring both countries.

The staff are responsive and kind, the grounds are lovely, and the rooms were nice.

The hotel is positioned right across from the lake. Beautiful and tranquil property. Breakfast mostly fruits, eggs, juice, coffee and African tea. The rooms need upgrades, remodeling, better colors on the wall, better paintings. TV in the room did not work. WiFi here is terribly bad and horrible. Those things management and owners need to take into account and fix it. Also, when you pay for your stay thru Expedia they automatically receive notification that customer paid but when you check in they keep asking to show proof that you paid which is absurd and ridiculous. Other than that the place is beautifu. From hotel to city center by moto taxi is RFW1,000, don't pay more. Boat ride outside of the hotel is RWF15,000 for one hour. I would not recommend hot spring because is not hygienic, dirty and trashy.