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We thought being so close to the airport we would hear planes all night. Our room overlooked the front and we didn't hear a thing. The Staff were great and we won't hesitate to use this Hotel again and again

I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.

Great location, amazing staff

Great staff. Great bfast buffet.

Staff was great and helpful. The rooms were spacious and very clean. There are some restaurants close by that are walkable, but should be cautious. The breakfast buffet is ok and a bit pricey.

Fantastic 5* experience. The staff was wonderful