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Staff some staff need some more training on professionalism and timeliness.

Big room, nice bathroom

The staff were extremely pleasant and very helpful. The hotel was clean throughout. I will definitely come again.

I have traveled to dozens of countries and countless hotels , and I will say this, This is easily one of the cleaniest and most comfortable room I have stayed in. My entire Trip to Rwanda had me speechless, amazing country , and the stay at NDARU played a great part. On my second night I was so tired from a safari I wanted to do room service , the front desk manager Godfrey came up knocked on my door and told me about the free show with local songs and dancing they were having in hotel. Those little details I really appreciate because the local dance and people enjoying is something I wouldn't have wanted to miss. When I need a driver they call, at one point I didn't have small bills to pay the moto bike 1000RWF and front desk manager Godfrey paid for me. The woman at front desk Ines was so kind and always so helpful with were to go and what to see, definitely a pleasure with her and Godfrey, exceptionally customer service. All of them from the cleaning staff, to reasturant staff amazing. The gym is another plus , massive gym for a hotel 10 of 10 Beautiful pool with patio, Exceptional Sauna with great massages and good price , and great breakfast if you get it included. Also ask for G-Step Safari tours if you status here , I did a exceptional private safari for a very fair price . Overall this hotel is a 5 star stay and I will go home and recommend not only Rwanda but NDARU LUXURY resorts. Special thank you to Godfrey from desk manager and Ines Front desk.

Staff was excellent, beds very comfy, bathrooms clean, wifi was fast enough for conference calls

They are great, customer service and every domain.