2/10 Terrible
Mohamad Abdulhadi
Travelled with partner
1 Jan 2026
Liked: Cleanliness
Disliked: Amenities
First, a piece of our belongings was stolen from our room, even though it‘s not Jewelery, yet we were shocked by the fact that something went missing from our room. We stayed for 5 nights, on the first two nights we didn‘t ask for Room Cleaning Service, on the third day, we left our room and asked for it to be cleaned. That was the only time any one other than us accessed our room. After that we didn‘t feel safe at all, especially that the staff seemed uncoordinated and every team works alone. We had to follow up multiple times after the incident, first time was on the fourth day of our stay, directly when we noticed that something‘s missing. The Staff first reassured us that they will handle everything and even leave a note for their Colleagues because we had to leave. To our Disappointment, we came back at night to find that there was NO note left and the Staff knew nothing whatsoever of the Incident. On the 5th Day they sent 2 Staff members to search our Room and they found nothing. At the end they told us there‘s nothing they can do to help us, they even refused to refund us with the amount of the stolen item. Furthermore, they took a deposit of 2000 TL as insurance for an EMPTY Minibar, which they didn‘t give back and charged us extra for 2 Turkish Coffee Cups by checking out. We had to call three times for the Coffee to be brought to us, with them at one point bringing us a Pen and Paper instead!! Terrible Service, Uncooperative Staff, NEVER TO RECOMMEND!!!!!!!!!!!!!!!!
Mohamad Abdulhadi
Stayed 5 nights in Dec 2025