Book Irwin hotels

Excellent kind staff! Always greeted! Hot tub was perfect! Food was great!

Hours after checkout they charged $180 to our card and when questioned they stated we “damaged the curtain sheers” when asking if they had proof or photos or even a log on when we entered/exited our room to prove we were hardly there during daylight hours, they replied no to all questions and wouldn’t provide any form of proof. They have been difficult to work with in navigating this outrageous “damage” charge that I ended up just filing a dispute with the bank. This put a huge financial strain on us as we were traveling out of state and their lack of understanding or empathy with the issue almost made the charge seem calculated and strategic and it’s not their first time executing an outrageous, untrue charge. A sad ending after visiting family we haven’t seen in 10+ years. We’ll never stay at a double tree or Hilton again.

Place was clean and was in a nice location. DON’T eat at Red Robin a few blocks away DO eat at Black Bear dinner Nextdoor. Room was nice size even though we don’t use it the little kitchen in the room was really nice. Our room was very quiet & clean. I would have given 5 stars except for someone could have walked around outside and picked up trash especially along the fence in the back. Nice place would stay again!

For it being a fairly new hotel it was a bit disappointing stay there. Not cleaned very well especially the bathrooms and also it smelled like smoke in every hallway.

The person who checked us in was incredibly helpful and kind. She was attentive to our needs and a joy to speak with.

It was a nice stay