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Hyatt Regency Houston West

3.5 star property

Photo gallery for Hyatt Regency Houston West

Terrace/patio
Lobby
Room, 1 King Bed
Exterior
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Pet-friendly
  • Gym

Explore the area

Map
13210 Katy Fwy, Houston, TX, 77079
  • CityCentre
    ‪5 min drive‬
  • Memorial City Mall
    ‪7 min drive‬
  • Westheimer Rd
    ‪8 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪35 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed

  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Premium bedding, pillow-top beds, in-room safe, desk

Suite

  • 69 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room

Premium bedding, pillow-top beds, in-room safe, desk

Room

  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • 31 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior detail

DoubleTree by Hilton Hotel & Suites Houston by the Galleria

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.1 out of 5, Very good, (2004)
The price is AU$269
for 1 room
includes taxes & fees
24 May - 25 May
DoubleTree by Hilton Hotel & Suites Houston by the Galleria

About the area

Houston

With a stay at Hyatt Regency Houston West in Houston (Memorial), you'll be a 3-minute drive from Bear Creek Pioneers Park and 7 minutes from Memorial City Mall. .This hotel is 12.4 mi (20 km) from Katy Mills Mall and 16.2 mi (26.1 km) from Downtown Aquarium.

What's nearby

  • Bear Creek Pioneers Park - 3 min drive - 3.1 km
  • Topgolf Houston - Katy - 4 min drive - 3.7 km
  • CityCentre - 5 min drive - 6.0 km
  • Memorial City Mall - 7 min drive - 8.2 km
  • Westheimer Rd - 8 min drive - 6.7 km

Getting around

  • Houston Station - 20 min drive
  • George Bush Intercontinental Airport (IAH) - 35 min drive

Restaurants

  • ‪Whataburger - ‬2 min drive
  • ‪Hibachi Grill & Buffet - ‬2 min drive
  • ‪Chick-fil-A - ‬3 min drive
  • ‪Panera Bread - ‬2 min drive
  • ‪Raising Cane's Chicken Fingers - ‬2 min drive

About this property

Hyatt Regency Houston West

Suburban hotel with a 24-hour fitness center and a 24-hour front desk
Hyatt Regency Houston West offers 400 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. 65-inch flat-screen televisions come with premium digital channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered on request. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 400 air-conditioned rooms featuring flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Don't miss out on recreational opportunities including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Satisfy your appetite with American cuisine at Cafe on the Lake, arestaurant where you can take in the garden view and dine alfresco. Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. To-go breakfasts are served on weekdays from 6:00 AM to 11:00 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and 12 meeting rooms. Free self parking is available onsite.
To-go breakfasts are available for a surcharge on weekdays between 6:00 AM and 11:00 AM and on weekends between 6:30 AM and 11:00 AM.
Cafe on the Lake - Overlooking the garden, this restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
Black Gold Bar - This bar specializes in American cuisine and serves dinner and light fare. Happy hour is offered. Open daily.

Languages

Chinese (Mandarin), English, French, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Breakfast to-go available for a fee 6:00 AM to 11:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; USD 15 to 45 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Black Gold Bar
  • Cafe on the Lake

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (76 centimetre high)

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with premium digital channels
  • Pay films

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 55 lbs per pet)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per day
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately USD 15 to 45 per person
  • Pet fee: USD 40.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:30 AM to 10:00 PM

Hyatt Regency Houston West Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 635 out of 1051 reviews
Rating 8 - Good. 187 out of 1051 reviews
Rating 6 - Okay. 108 out of 1051 reviews
Rating 4 - Poor. 57 out of 1051 reviews
Rating 2 - Terrible. 64 out of 1051 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Waeel

Liked: Staff & service, amenities, property conditions & facilities
Overall it was a good experience. However, the rooms seem to be outdated including old fashion bathtub.
Stayed 1 night in Feb 2025

10/10 Excellent

Jay

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel! Excellent koi ponds

Hotel is great! Koi ponds are amazing! Love the set up and friendly staff! Rooms are a little outdated but not nearly like some of the reviews.
Stayed 1 night in Feb 2025

6/10 Okay

Stephen

Liked: Staff & service
Stayed 1 night in Feb 2025

4/10 Poor

Tyrik

Stayed 2 nights in Jan 2025

10/10 Excellent

Veronica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great location driving distance to everything! Dinning options are endless!
Stayed 2 nights in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to relax
Stayed 1 night in Jan 2025

8/10 Good

Twyla, Port Aransas

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was put in a room right on the hwy 10 side was up all night with trucks and sirens.
Stayed 1 night in Jan 2025

6/10 Okay

William

Business traveller
Liked: Cleanliness, staff & service, amenities
Good and affordable business hotel for walking to nearby energy corridor businesses. Bed and bedding were excellent. Heating and AC were effective, easy to control but noisy. Desk, power and WiFi were good. Room lighting was effective. Except for parts of the lobby during the day, much of the hotel is a bit dark and gloomy. Lobby is very nice, bar was good, restaurant OK (might be much better on patio in warmer weather). Although many reviews note that the rooms have an outdated design relative to most international Hyatt Regency hotels, the rooms are well maintained. We did not use the convention facilities. However, there were 3 distinct negatives. 1. In at least two rooms on the 5th floor, there was no hot water from midnight to 6 am for a week (water was 72F which feels cold to most people in a shower). Reception said they would leave a note for maintenance. Given the frequency of complaints about this in other reviews, I suspect that this is a choice of management, not a maintenance issue. 2. The outside entry is dark, poorly signed and confusing - looks like a dingy loading area, not the front entry area of a Hyatt Hotel - our Uber driver thought he'd made a wrong turn and asked what turned out to be the bell desk for directions to the entry. 3. Rooms on the south side near the Katy Freeway were very noisy - rooms facing NW were much quieter. Reception was very accommodating about a move. All in all, better than average for an aging business hotel.
Stayed 4 nights in Jan 2025

10/10 Excellent

Nathan

Stayed 2 nights in Jan 2025

10/10 Excellent

Frida

Stayed 1 night in Jan 2025

10/10 Excellent

YAIRIS

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice!!!

10/10 Excellent

Robert

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms friendly staff and close to the freeway
Stayed 4 nights in Jan 2025

2/10 Terrible

Alicia

Stayed 1 night in Jan 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Dec 2024

6/10 Okay

Najla

Disliked: Property conditions & facilities
Hot water was barely hot enough to get shower
Stayed 1 night in Jan 2025

2/10 Terrible

Manuel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The wallpaper was peeling off the walls. The faucet fixtures in the sink and bathtub were falling apart. The air vent had mold growing on it. There was no hot water in the sink. The room is severely outdated. There was a fire alarm in the middle of the night when most guests were sleeping. There were several doors that had the ‘Exit’ sign over them that did not open! After trying to open 3 doors, I finally found one that opened at the end of one of the hallways and made it outside. Everyone was standing around in the lobby hoping for someone at the hotel to provide information. No one ever did. There was a woman behind the desk who was shockingly checking someone into the hotel while there was an active fire alarm in progress. No one from the hotel made an announcement at any time. I had to approach the front desk and interrupt her while she was checking someone into the hotel to ask about the fire alarm. She said there was no fire and that everyone can go back to their rooms. Unconscionable that there was no preparedness in the event of a fire alarm and the guests were left to fend for themselves. I can only imagine what could have happened if there was an actual fire.
Stayed 4 nights in Jan 2025

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good price and love the lobby and location
Stayed 1 night in Jan 2025

10/10 Excellent

McKenzie

Liked: Property conditions & facilities
Very nice!
Stayed 2 nights in Jan 2025

10/10 Excellent

Cynthia

Travelled with family
Liked: Amenities
Excellent front desk staff. Very helpful and accommodating. Maintenance was needed and he came promptly and was very personable. He resolved our issue quickly and was very kind.
Stayed 1 night in Jan 2025

2/10 Terrible

Efren

Travelled with partner
Was given wrong room with queens instead of king bed
Stayed 1 night in Jan 2025

6/10 Okay

Ryan

Business traveller
Liked: Cleanliness, amenities
I had no hot water my first 2 nights. The breakfast service was inefficient. I received my coffee after finishing my meal
Stayed 3 nights in Jan 2025

4/10 Poor

Jane

Liked: Staff & service
Disliked: Property conditions & facilities
Nearby highway,Very very noisy, I can’t sleep all night. And about 6am, the fire emergency, all the guests were required leaving, outside 20 minutes. It was the bad experience.
Stayed 1 night in Jan 2025

10/10 Excellent

Arijit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Joe

Liked: Cleanliness, staff & service, room comfort

Not For Me

A little disappointing for my first stay at a Hyatt. The walls are so thin I heard the neighbor clearing his throat all night. The property is beautiful but could use an update. Some of the walkways are very dimly lit at night. Sunday morning a noisy church meets in one of the ballrooms and you can hear their music in your room two floors above.
Stayed 2 nights in Jan 2025

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean , quiet , and close to the airport ! It’s perfect
Stayed 2 nights in Dec 2024