Serviced apartments in Homebush

Beautiful hotel. Excellent room cleaning. Friendly atmosphere. amazing position.

Spacious Room. Plumbing could do with some improvement. Bath/sink blockages - very slow draining. Good location - stylish hotel foyer

The hotel is in a great location (construction across the street didn't really affect us).The staff was friendly and helpful and the breakfast was very nice.

This is not our first time staying with W Sydney, but compared to our previous experiences, this visit has been very underwhelming. We explicitly noted in our booking that we would be traveling with our daughter. Upon arrival, however, we were informed that while our package includes breakfast for two adults, we will be charged an additional $35 for our child’s breakfast. The explanation provided—that complimentary breakfast for children is only available for bookings made via their official website—is very frustrating, especially as our family details were disclosed at the time of booking without any prior notification of this restriction. Furthermore, we are disappointed with the standard of cleanliness in our room. The area around the bedside corner is dirty. The toilet roll holder is visibly covered in a thick layer of dust; it has clearly not been wiped down. Most concerningly, when we attempted to use the bathtub, we saw debris and dirt floating in the water. We last stayed at this hotel over a year ago. Despite upgrading the room this time, it was smaller, though it did face Darling Harbour. The facilities feel more worn now, and nothing seems as new as before. We chose to return to this hotel for a comfortable family experience, but these hygiene issues and the rigid breakfast policy have made our stay less than satisfactory. I also submitted a complaint to them on the day we left the hotel, but it’s been five days and I haven’t received any response yet.

The carpets had not been vacuumed nail clipping beside the bed. They have installed robo toilets to modernize but the lid of the toilet was opening and closing every time you moved it the room, I unplugged ours. Our room was missed by the cleaning staff because the Do Not Disturb sign was move on the door. The sign is built into the door and maybe it was moved by accident or kids playing we never noticed and the room was not cleaned. Phone was broken couldn’t call front desk for towels. Rooms are also very tiny no place even for suitcases. Cruise ship rooms are twice the size for reference. Only perk it was in a central location.

Convenient, clean, friendly staff