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This is a great stay. We loved our private open air bath and open air shower. The view was beautiful. The staff is so wonderful, kind and helpful. When my friend lost her QR code for a locker with her luggage at a separate location- the staff found it and scanned it and messaged it to us!!! They are life savers. I loved it there

The staff had zero inviting mode. No smile, no sign of happiness. The whole place felt like a routine operation, didn't feel any warmth. Pool was not usable. No other places nearby, so you are bound to have their pricey meal option. And that too, needs to be reserved and time bound. At night the whole place lit up with many LEDs though, kids of other guests ran around. Amenities were just OK. The rooms were clean, but many things are old and worn out in the room. Honestly, it felt like staying in a business hotel in city, not a relaxing resort type.

Kaiseki dinner food was terrible. The meat was so tough and didn’t have any flavor. All four of us commented during dinner that the food was not good.

Very old property. Needs urgent upgrade. Very expensive considering the facilities they provide.

The room I received was one of the largest hotel rooms I have ever stayed in. It was a standard room. I realize it was November, the off season, but the rate was very reasonable as well. The view was amazing night and day. The location of my room allowed me to leave the curtains open 24/7. To wake up to that view was amazing and the lights at night were equally relaxing. The room was clean and I wasn't afraid to sit on the furniture. The shower/jacuzzi room was recently renovated and like new. There were two things I would make mention of. First, although the room was magnificently large and spacious and very clean throughout, it was showing a lot of wear and tear. Carpet was in need of replacing and a few wall paper seams were peeling, But even though the carpet was worn I could tell it was clean. Second, I realize I'm the foreigner and I take full responsibility for being illiterate and unable to understand Nihongo. The second morning of my stay there were alarms and bells going off. I was afraid to use the elevator and walked down the eight flights of stairs, after checking first for smoke. Unfortunately no one at the front desk could tell me what was happening. Yes I would stay again, in fact my wife and I are looking into it.

Great place with nice onsen.