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The Hickstead Hotel

3.5 star property

Photo gallery for The Hickstead Hotel

Premium bedding, desk, laptop workspace, iron/ironing board
Exterior
Concierge desk
24-inch flat-screen TV with digital channels, TV
Breakfast and dinner served

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Laundry

Explore the area

View map
Jobs Lane, Bolney, Hickstead, Haywards Heath, England, RH17 5NZ
  • Place, All England Jumping Course at Hickstead
    ‪19 min walk‬
  • Place, University of Sussex
    ‪13 min drive‬
  • Place, American Express Stadium
    ‪14 min drive‬
  • Airport, London (LGW-Gatwick)
    ‪20 min drive‬

Room options

View all photos for Executive Double Room

Premium bedding, desk, laptop workspace, iron/ironing board

Executive Double Room

8.6 out of 10
Excellent
(18 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room

Twin Room

9.4 out of 10
Exceptional
(9 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

Premium bedding, desk, laptop workspace, iron/ironing board

Triple Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Double Room

Premium bedding, desk, laptop workspace, iron/ironing board

Double Room

8.8 out of 10
Excellent
(41 reviews)
  • Sleeps 2
  • 1 Double Bed

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About the area

Haywards Heath

Located in Haywards Heath, The Hickstead Hotel is in the business district, within a 10-minute drive of South Downs National Park and All England Jumping Course at Hickstead. .This hotel is 10.1 mi (16.3 km) from Wakehurst Place and 10.7 mi (17.2 km) from Bluebell Railway - Sheffield Park Station.

What's nearby

  • All England Jumping Course at Hickstead - 19 min walk - 1.7 km
  • South Downs National Park - 4 min drive - 6.7 km
  • University of Sussex - 13 min drive - 20.4 km
  • American Express Stadium - 14 min drive - 21.4 km
  • Goodwood Motor Circuit - 53 min drive - 66.7 km

Getting around

  • Burgess Hill Wivelsfield Station - 6 min drive
  • Gatwick Airport (LGW) - 28 min drive

Restaurants

  • ‪The Sportsman Pub - ‬15 min walk
  • ‪Starbucks - ‬12 min walk
  • ‪The Woolpack - ‬3 min drive
  • ‪The Bolney Stage - ‬5 min drive
  • ‪The Coffeebox - ‬12 min walk

About this property

The Hickstead Hotel

Edwardian hotel with a 24-hour front desk and a restaurant
The Hickstead Hotel offers 52 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 24-inch flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Stay in one of 52 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and concierge services. Additional amenities at this Edwardian hotel include wedding services, a television in a common area, and a banquet hall.
Satisfy your appetite for dinner at the hotel's restaurant, Oak Tree Bistro, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. English breakfasts are served on weekdays from 7:00 AM to 9:30 AM and on weekends from 8:00 AM to 10:00 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Haywards Heath? This hotel has 700 square feet (65 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary manager's reception is offered each day.
Oak Tree Bistro - This bistro serves breakfast and dinner. A children's menu is available.
The Grange Bar - This bar serves dinner only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Extended parking on site

Food and drink

  • English breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 14 for adults and GBP 10 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Oak Tree Bistro
  • The Grange Bar

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 700 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 1910
  • Edwardian architecture
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 20.0 per night

Payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 14 for adults and GBP 10 for children
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hickstead Haywards Heath
Hickstead Hotel Haywards Heath
Hickstead Hotel
Classic Lodges Hickstead Hotel Haywards Heath
Classic Lodges Hickstead Hotel
Classic Lodges Hickstead Haywards Heath
Classic Lodges Hickstead
Classic Lodges The Hickstead Hotel
The Hickstead Hotel Hotel
The Hickstead Hotel Haywards Heath
Classic Lodges The Hickstead Hotel
The Hickstead Hotel Hotel Haywards Heath

The Hickstead Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 239 out of 630 reviews
Rating 8 - Good. 226 out of 630 reviews
Rating 6 - Okay. 106 out of 630 reviews
Rating 4 - Poor. 41 out of 630 reviews
Rating 2 - Terrible. 18 out of 630 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is dated.and tired; the service is poor. Our non-smoking room was previously a smoking room, so it smelled like a working men's club from the 1970s. But worst of all, the price of the room was ridiculously expensive.
Stayed 1 night in Sep 2025

2/10 Terrible

Meagan

Disliked: Staff & service
Stayed 1 night in Sep 2025

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service
Staff very friendly, pleasant and helpful
Stayed 2 nights in Sep 2025

8/10 Good

Lydia

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
It was a nice stay but it wasn’t the cleanest, cob Webbs were all round the dining area and the food and drinks seemed to cost a lot which put us off eating there. The meals we did have were nice though. I think it just needs a bit of modernising.
Stayed 3 nights in Sep 2025

8/10 Good

Joan

Liked: Cleanliness, staff & service, room comfort

Weekend break

The room was comfortable and clean although rooms were not serviced during stay. If you wanted beds made etc. you needed to hang a sign on your door. My room had no sign. As I was only there for two nights, this didn’t bother me except that milk and tea/coffee was not replenished. Rooms were a bit dated, but a good size. Bathroom quite compact and it was awkward getting into the bath for a shower as I am an older guest and not very agile. Overall a nice place and very friendly staff.
Stayed 2 nights in Sep 2025

4/10 Poor

Justine

Liked: Staff & service
Breakfast was simply awful. Most of the full english had obviously been sitting on a hot plate for a very long time. Bacon was like rubber. One tiny wrinkled, tasteless sausage. My wifes scrambled egg was greasy and had a strange smell. It was so bad she couldnt face the rest of the breakfast. Manager was full of apologies but refused to refund one breakfast.
Stayed 1 night in Sep 2025

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good - but not perfect

Lovely room (at a good price). Getting the right temperature in the shower was difficult. The replacement of towels each day is not eco-friendly. The fact that the restaurant was not available on a Sunday evening was very inconvenient.
Stayed 2 nights in Sep 2025

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location
Stayed 2 nights in Sep 2025

10/10 Excellent

Paul W

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service!

Hickstead hotel is very welcoming and a home from home. All the double rooms are extra spacious compared to peer hotels, with the added benefit of dining table and business desk…ideal for business travellers. Luxurious and comfortable King size beds! Highly recommended.
Stayed 1 night in Sep 2025

8/10 Good

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

OK stay marred by noise from next door.

Very nice hotel with lovely staff on reception. The room was very big with a table and chairs and was in good decorative condition. What spoilt it for me was the noise coming from the next door room which went on until 1.30am.
Stayed 1 night in Sep 2025

8/10 Good

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had a 5 night stay at the hotel while visiting the big church festival at wiston estate we had no complaints the staff we're helpful and welcoming breakfast choices we good and service quick overall a nice stay
Stayed 5 nights in Aug 2025

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff - good location - very pleasant hotel
Stayed 1 night in Aug 2025

10/10 Excellent

Caroline

Stayed 1 night in Aug 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
We always enjoy staying here. The staff are very friendly and helpful and the rooms comfortable and well-appointed.
Stayed 1 night in Aug 2025

6/10 Okay

Mike

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Breakfast really overpriced for what you get, the property is in the middle of nowhere, nice staff and value for money if u just need a place to stay for the night
Stayed 1 night in Aug 2025

10/10 Excellent

Lorraine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

My husband has to use a walker, they even put a ramp in s that he could get in the bar. I have never stayed anywhere the staff were so friendly without being pushy. Our dogs were made welcome, I cannot speak highly enough for them.
Stayed 1 night in Aug 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

AVOID

Absolutely abysmal.Worst nights sleep ive had this year.people shouting each other down the corridor talking very loudly outside my room this happened 7 times throughout the night.I left the hotel more exhausted than when i arrived.Couldnt order food or drink as no-one manning the bar waited 10 mins then gave up.The bed wasn't very comfortable.If you want a quiet comfortable night book somewhere else.
Stayed 1 night in Aug 2025

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet hotel conveniently situated for our needs.
Stayed 2 nights in Aug 2025

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel is overpriced for the standard of the rooms. The Rooms are very basic, and the bathrooms are in poor condition. very uncomfortable pillows too!
Stayed 1 night in Aug 2025

6/10 Okay

Gareth

Liked: Cleanliness, staff & service
The hotel is tired
Stayed 2 nights in Aug 2025

4/10 Poor

Richard

Disliked: Staff & service

At least it’s clean.

Old and tired with zero sound proofing Did not get room serviced despite leaving the label on the door.
Stayed 1 night in Aug 2025

6/10 Okay

Andrew

Liked: Cleanliness, room comfort

A great location for our visit

Stayed 1 night in Aug 2025

10/10 Excellent

Leeanne

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025