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Great

This is a modern and reasonably decorated hotel. However, when we checked in, we were placed in a room that smelt of cigarette smoke. We changed it, but were placed in a room that smelt of damp. That was bad enough, but when we asked for help with the room, the front desk staff promised they would call us back and then did not do so. We asked for help a second time and were again given fake excuses; one member of reception (Nitin) promised to have his management send us a letter under the door or give us a call. No help arrived. It seems the front desk of the hotel operates a policy of lying to desks and hoping they will go away. This is appalling.

An ocean view room was reserved for my parents at the Sugar Beach hotel. They were celebrating their Golden (50th) anniversary. Initially they were given a room that was very far from the reception and required climbing stairs and didn't provide a clear ocean view (something we paid for). Also, they were not provided with drinking water in their rooms. On top of this, their in-room phone did not work. They were eventually moved to a better room on the ground floor, but the staff and service had already scarred the experience at the hotel. Prior to their stay at Sugar Beach, they stayed at the Le Meridien, where the staff, the service, the location were all top notch. The day and night difference between the two hotels made it worse at Sugar Beach. Will not be booking Sugar Beach Hotel again.

Ok

The hotel is one of the best I have visited in the world. The service, the staff at all levels were exceptional. The food in the dining room was excellent. Each of the hotel staff went out of their way to do us good. Really great. Highly recommend.

Rooms were fine and staff was very courteous