4/10 Poor
Raksha
Travelled with family
28 Sept 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No perks of a 4+ stars in the hotel. Staff were reluctant to help when a service was needed, despite booking an expensive all-inclusive deal. Check in was awfully complicated, taking over an hour. Staff do not seem to be equipped with skills required for a 4 star service. All inclusive deal has limited options and not enough variety for its price. Room amenities were somewhat outdated and not working properly. Although I booked the room specifically for 3 adults, the spare bed put there was mediocre and very uncomfortable, despite paying extra for a 3 -adult room. The room was equipped for only 2 people, depite booking being for 3 people. There was only one pair of slippers and one bathrobe provided. Staff were reluctant to give us towels by the pool when I asked. I explained i needed fresh towels and was categorically refused by thr staff who were carrying towels in their buggies. However they did stop ahead and gave tourists towels when they asked. Not sure why there was this double standard treatment. Some local staff, the waiters, involved in dinner sevice were good. As a 4 star hotel, the hotel staff did not bother to come and ask if our stay was going well or we needed anything. Again the point if that this is a good 2 star hotel. Definitely notna 4 star hotel. I have been to 3 star hotels with much better facilities in Mauritius.
Raksha
Stayed 2 nights in Sep 2025

























