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The Watermill Hotel, Sure Hotel Collection by Best Western

3.0 star property

Photo gallery for The Watermill Hotel, Sure Hotel Collection by Best Western

Daily buffet breakfast (GBP 12.95 per person)
Property grounds
Porch
Reception
Superior Room, 1 King Bed, Non Smoking

Reviews

7.0 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Business services
  • Laundry room
  • Housekeeping

Explore the area

View map
London Road, Bourne End, Hemel Hempstead, England, HP1 2RJ
  • Place, Boxmoor Golf Club
    ‪3 min drive‬
  • Place, Delta Force Paintball Hemel Hempstead
    ‪4 min drive‬
  • Place, Warner Bros. Studio Tour London
    ‪10 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪43 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(13 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

7.0 out of 10
Good
(4 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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About the area

Hemel Hempstead

With a stay at The Watermill Hotel, Sure Hotel Collection by Best Western in Hemel Hempstead, you'll be on the riverwalk, within a 10-minute drive of Warner Bros. Studio Tour London and Rex Cinema. .This hotel is 1.8 mi (2.9 km) from Delta Force Paintball Hemel Hempstead and 1.9 mi (3.1 km) from Boxmoor Golf Club.

What's nearby

  • Boxmoor Golf Club - 3 min drive - 3.6 km
  • Delta Force Paintball Hemel Hempstead - 4 min drive - 2.4 km
  • Warner Bros. Studio Tour London - 10 min drive - 13.7 km
  • LEGOLAND® Windsor - 39 min drive - 49.0 km
  • Wembley Stadium - 44 min drive - 42.7 km

Getting around

  • Hemel Hempstead Station - 3 min drive
  • Chesham Underground Station - 10 min drive
  • Luton Airport (LTN) - 33 min drive

Restaurants

  • ‪The Bell Inn - ‬6 min drive
  • ‪The Fishery Inn - ‬3 min drive
  • ‪Sunrise Cafe - ‬5 min drive
  • ‪The Mallard (Harvester) - ‬3 min drive
  • ‪McDonald's - ‬13 min walk

About this property

The Watermill Hotel, Sure Hotel Collection by Best Western

The Watermill Hotel, Sure Hotel Collection by Best Western offers 71 accommodations with complimentary bottled water and hair dryers. This Hemel Hempstead hotel provides complimentary wireless Internet access.

Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary toiletries and portable fans. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 71 guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and electric kettles, as well as phones with free local calls.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. This hotel also features wedding services, a television in a common area, and a picnic area.
Buffet breakfasts are served on weekdays from 7 AM to 9:30 AM and on weekends from 8 AM to 10 AM for a fee.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and 7 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7 AM and 9:30 AM and on weekends between 8 AM and 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 7 AM to 9:30 AM on weekdays and 8 AM to 10 AM on weekends; GBP 12.95 for adults and GBP 6.95 for children

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • ATM
  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Conference space

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Assistive listening devices
  • Thin carpet in room
  • Upper floors accessible by stairs only

More

  • 2 floors
  • 4 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 6:30 AM - 11:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.0 per night
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 12.95 for adults and GBP 6.95 for children
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Watermill
Best Western Watermill Hemel Hempstead
Best Western Watermill Hotel
Best Western Watermill Hotel Hemel Hempstead
Hotel Watermill
Watermill Best Western
Watermill Best Western Hotel
Watermill Hotel
Best Western Hemel Hempstead
Hemel Hempstead Best Western
Watermill Hotel Hemel Hempstead
Watermill Hemel Hempstead
The Watermill Hotel Sure Hotel Collection by Best Western
The Watermill Hotel, Sure Hotel Collection by Best Western Hotel

The Watermill Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 84 out of 366 reviews
Rating 8 - Good. 118 out of 366 reviews
Rating 6 - Okay. 88 out of 366 reviews
Rating 4 - Poor. 44 out of 366 reviews
Rating 2 - Terrible. 32 out of 366 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very friendly staff, lovely room and fantastic breakfast
Stayed 1 night in Dec 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities
Very clean large rooms, very welcoming and friendly staff, highly recommend a stay if you are in the area.
Stayed 1 night in Dec 2025

8/10 Good

Joanne

Stayed 1 night in Dec 2025

10/10 Excellent

Abdulrahman

Stayed 1 night in Nov 2025

2/10 Terrible

Jane

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is very run down and dated. The carpets were old and dirty.In the room the lights were either on or off, not possible to have the lamps on by themselves. The shower was a mere trickle.The breakfast was appalling, inedible and cold. A conference type flask was on offer for tea which was stewed and cold as was the flask made available for hot water. Would not recommend staying here. The one positive was Ali, a staff member who was exceptional. He really went out of his way to be helpful.
Stayed 2 nights in Nov 2025

10/10 Excellent

Steven

Stayed 1 night in Nov 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service
This hotel’s decor is badly outdated, but the facilities are fine. A comfortable bed in a warm room on a very cold night, clean bathroom with toiletries, and tea / coffee / water provided. Staff were first class & breakfast was superb. Best Western need to invest in this place
Stayed 1 night in Nov 2025

8/10 Good

Mohammed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

M

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Friendly reception and lovely welcome. Clean quiet, comfortable and warm room. Room overlooks the outgoing estuary from the waterfall so relaxing sounds of the water.
Stayed 1 night in Nov 2025

6/10 Okay

Prity

Travelled with partner
Hotel has the potential to be beautiful with its own water mill, but really needs updating. Decent breakfast. Quiet location.
Stayed 1 night in Oct 2025

6/10 Okay

Jorgen

Liked: Staff & service, amenities
room need renovation and bathroom sink and bath had stains
Stayed 1 night in Nov 2025

10/10 Excellent

Mark

Stayed 1 night in Nov 2025

2/10 Terrible

Rashida

Stayed 5 nights in Oct 2025

10/10 Excellent

Estella, rotherham

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were greeted with a very warm welcome to the hotel. Check in took a matter of minutesm we were then shown to our room. Which was very spacious with a large bathroom.it may have been a little dated, but it added to uts charm we also had the watermill directly outside our room... Breakfast was included and made to order and they also catered for our dietary requirements.
Stayed 1 night in Nov 2025

10/10 Excellent

Craig

Stayed 1 night in Oct 2025

10/10 Excellent

Hong-Wen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service and value

Stayed 1 night in Oct 2025

10/10 Excellent

Chris

Stayed 1 night in Oct 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Disliked: Room comfort
The room was extremely cold as there didn’t appear to be any working heating in the room
Stayed 2 nights in Oct 2025

10/10 Excellent

Steven

Stayed 1 night in Oct 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, room comfort
Arrived late in the evening and found there still to be parking available - and the parking area felt very safe. Once checked in the hotel staff showed us to our room and explained where everything was in the room and where and when breakfast was served. The room was slightly dated but clean and there was tea/coffee and biscuits in the room. Staff were all lovely and we enjoyed our stay.
Stayed 3 nights in Jul 2025

4/10 Poor

Bukola

Disliked: Staff & service
Clean
Stayed 3 nights in Sep 2025

10/10 Excellent

Steven

Stayed 1 night in Sep 2025

8/10 Good

Faye

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Rhys

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and great breakfast.
Stayed 1 night in Sep 2025

4/10 Poor

Garry

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The staff was very helpful the carpets was dirty the beds was uncomfortable the mattresses where like sitting on a waterbed kettle was broken overall this hotel needs a good revamp i wouldn't stay here again we stayed in best western a few times this was the worst hotel would not recommend
Stayed 2 nights in Sep 2025