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The Hickstead Hotel

3.5 star property

Photo gallery for The Hickstead Hotel

Premium bedding, desk, laptop workspace, iron/ironing board
Breakfast and dinner served
24-inch flat-screen TV with digital channels, TV
Concierge desk
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Laundry

Explore the area

View map
Jobs Lane, Bolney, Hickstead, Haywards Heath, England, RH17 5NZ
  • Place, All England Jumping Course at Hickstead
    ‪19 min walk‬
  • Place, American Express Stadium
    ‪14 min drive‬
  • Place, University of Sussex
    ‪18 min drive‬
  • Airport, London (LGW-Gatwick)
    ‪20 min drive‬

Room options

View all photos for Double Room

Premium bedding, desk, laptop workspace, iron/ironing board

Double Room

8.8 out of 10
Excellent
(39 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Premium bedding, desk, laptop workspace, iron/ironing board

Executive Double Room

8.4 out of 10
Very good
(16 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Premium bedding, desk, laptop workspace, iron/ironing board

Triple Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Twin Room

Twin Room

Twin Room

9.4 out of 10
Exceptional
(8 reviews)
  • Sleeps 2
  • 2 Twin Beds

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About the area

Haywards Heath

Located in Haywards Heath, The Hickstead Hotel is in the business district, within a 10-minute drive of South Downs National Park and All England Jumping Course at Hickstead. .This hotel is 10.1 mi (16.3 km) from Wakehurst Place and 10.7 mi (17.2 km) from Bluebell Railway - Sheffield Park Station.

What's nearby

  • All England Jumping Course at Hickstead - 19 min walk - 1.7 km
  • Bolney Estate Winery - 5 min drive - 5.4 km
  • American Express Stadium - 14 min drive - 21.4 km
  • University of Brighton - 16 min drive - 21.4 km
  • University of Sussex - 18 min drive - 20.0 km

Getting around

  • Burgess Hill Wivelsfield Station - 6 min drive
  • Gatwick Airport (LGW) - 28 min drive

Restaurants

  • ‪The Sportsman Pub - ‬15 min walk
  • ‪Starbucks - ‬12 min walk
  • ‪The Woolpack - ‬3 min drive
  • ‪Jupps - ‬3 min drive
  • ‪Buon Appetito - ‬4 min drive

About this property

The Hickstead Hotel

Edwardian hotel with a 24-hour front desk and a restaurant
The Hickstead Hotel offers 52 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 24-inch flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Stay in one of 52 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and concierge services. Additional amenities at this Edwardian hotel include wedding services, a television in a common area, and a banquet hall.
Satisfy your appetite for dinner at the hotel's restaurant, Oak Tree Bistro, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. English breakfasts are served on weekdays from 7:00 AM to 9:30 AM and on weekends from 8:00 AM to 10:00 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Haywards Heath? This hotel has 700 square feet (65 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary manager's reception is offered each day.
Oak Tree Bistro - This bistro serves breakfast and dinner. A children's menu is available.
The Grange Bar - This bar serves dinner only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Extended parking on site

Food and drink

  • English breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 14 for adults and GBP 10 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Oak Tree Bistro
  • The Grange Bar

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 700 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 1910
  • Edwardian architecture
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 20.0 per night

Payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 14 for adults and GBP 10 for children
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hickstead Haywards Heath
Hickstead Hotel Haywards Heath
Hickstead Hotel
Classic Lodges Hickstead Hotel Haywards Heath
Classic Lodges Hickstead Hotel
Classic Lodges Hickstead Haywards Heath
Classic Lodges Hickstead
Classic Lodges The Hickstead Hotel
The Hickstead Hotel Hotel
The Hickstead Hotel Haywards Heath
Classic Lodges The Hickstead Hotel
The Hickstead Hotel Hotel Haywards Heath

The Hickstead Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 225 out of 589 reviews
Rating 8 - Good. 210 out of 589 reviews
Rating 6 - Okay. 102 out of 589 reviews
Rating 4 - Poor. 38 out of 589 reviews
Rating 2 - Terrible. 14 out of 589 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Janice

Liked: Cleanliness, staff & service
good value for stopover en route. quiet clean and simple.
Stayed 1 night in Jun 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service
A bit dated but clean, easy parking, easy checkin, very good value and very friendly staff.
Stayed 1 night in Jun 2025

8/10 Good

Finbarr

Stayed 2 nights in Jun 2025

6/10 Okay

Valerie

Liked: Cleanliness, staff & service
Most of the staff were lovely. No lager over the weekend, poor bar management. Rarely anyone at the bar, had to go to find staff. Would not accommodate an early breakfast at the weekend, only a continental. The hotel desperately needs updating. The bath mat was mouldy and stank, the shower curtain wasn’t much better.
Stayed 4 nights in Jun 2025

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities
The pillows were like bricks, the bed was old and uncomfortable and there was a hair in it. The room had disgusting old shaggy carpet that had bits stuck in it. The room smelt horrible and clearly had had a dog in it, I had to take an antihistamine as I felt so itchy. There was no mini bar. The noise from the creaking floor boards upstairs was very bad. Tried to go and eat something but there were no staff and then another guest had said don’t bother unless you want to wait an hour for food as they had been. The whole experience was like being in Faulty towers
Stayed 1 night in Jun 2025

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2025

4/10 Poor

John

Liked: Cleanliness
Visiting friends in area so was ideal for us.Perhaps lack of staff young girl in evening was covering reception and bar.On the whole very good value for money.
Stayed 1 night in Jun 2025

10/10 Excellent

Edouard

Stayed 1 night in Jun 2025

6/10 Okay

Kathryn

Travelled with group
Liked: Cleanliness, staff & service

Fine for a place to sleep

Clean and comfortable although rooms hot at night. Staff friendly and helpful Handy for Hickstead show ground. Breakfast good value for money. I would say ready for a good refurbishment.
Stayed 2 nights in Jun 2025

8/10 Good

Danielle, Shifnal

Business traveller
Liked: Cleanliness, property conditions & facilities
Very good value stay! Would definitely stay again.
Stayed 1 night in Jun 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Past its best, but still good value.
Stayed 1 night in Jun 2025

10/10 Excellent

Peter

Stayed 4 nights in May 2025

10/10 Excellent

Angela

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff very friendly and courteous
Stayed 4 nights in Jun 2025

6/10 Okay

Christina

Liked: Cleanliness
Stayed 2 nights in Jun 2025

8/10 Good

KEITH

Good
Stayed 1 night in Jun 2025

6/10 Okay

chiara

Overall stay was okay

Check in and out was quick & easy. The carpet in the room had marks/stains, but everywhere else was clean. Provided body wash and a good amount of towels. Room was roasting! There is no aircon, just a small desk fan and the window doesnt open much due to safety reasons. Breakfast - friday food was made to order, lovely lady. Unfortunately, bacon was tough which seemed like it was under a heated lamp for hours and I found a black hair in my coffee (I did check the mug before use and I have blonde hair). Which you can see in the photos attached. Saturday - breakfast was set up as a buffet, seemed somewhat better, but the scrambled eggs random black chunks? (didnt have my phone to take a photo). Overall stay was okay.
Stayed 2 nights in Jun 2025

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Warm welcome, comfortable and quiet room.
Stayed 1 night in Jun 2025

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for a Sunday evening
Stayed 1 night in Jun 2025

6/10 Okay

Sadiya

Stayed 1 night in Jun 2025

6/10 Okay

Ian

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Room was large and clean although a bit dated. Mattress was hard and very uncomfortable. Payed for breakfast which was very poor. Service was good , food was terrible.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jay Bethenny Hope

Stayed 2 nights in Jun 2025

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Clean room, friendly staff. Well located between Brighton and Gatwick.
Stayed 1 night in Jun 2025

10/10 Excellent

Tyron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crew enjoyed the stay, comfortable and good food.
Stayed 2 nights in Jun 2025

8/10 Good

Ian

Business traveller
Liked: Staff & service
Pleasant place in a convenient location. It is possibly a bit tired now, but the parking is good and spacious, the restaurant food was of reasonable enough quality, prices are not extortionate. I would go there again
Stayed 2 nights in Jun 2025

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025