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Commercial Hay Hotel

3.0 star property

Photo gallery for Commercial Hay Hotel

Deluxe Family Room
Interior
Balcony
Staircase
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Laundry
  • Free WiFi
  • Air conditioning
  • Parking included
  • Housekeeping

Explore the area

View map
199 Lachlan Street, Hay, NSW, 2711
  • Place, Hay Heritage Walk
    ‪12 min walk‬
  • Place, Dunera Museum
    ‪12 min walk‬
  • Place, Bishop's Lodge
    ‪3 min drive‬

Room options

View all photos for Budget Triple Room

Hypo-allergenic bedding, individually decorated, individually furnished

Budget Triple Room

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe King Room

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe King Room

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Budget Twin Room

Hypo-allergenic bedding, individually decorated, individually furnished

Budget Twin Room

7.4 out of 10
Good
(19 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Family Room

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe Family Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Budget Double Room

Budget Double Room

Budget Double Room

7.4 out of 10
Good
(8 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Two Bedroom Family

Hypo-allergenic bedding, individually decorated, individually furnished

Two Bedroom Family

  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe King Balcony

Street view

Deluxe King Balcony

7.0 out of 10
Good
(11 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Triple Balcony

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe Triple Balcony

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About the area

Hay

With a stay at Commercial Hay Hotel in Hay, you'll be just steps from TAFE Riverina Institute and Hay Library. .This hotel is 0.2 mi (0.3 km) from Hay Park and 0.5 mi (0.8 km) from Dal Wright Park.

What's nearby

  • TAFE Riverina Institute - 2 min walk - 0.2 km
  • Hay Park - 3 min walk - 0.3 km
  • Hay Heritage Walk - 12 min walk - 1.0 km
  • Dunera Museum - 12 min walk - 1.0 km
  • Bishop's Lodge - 3 min drive - 1.9 km

Restaurants

  • ‪Shear Outback - ‬3 min drive
  • ‪Riverina Hotel - ‬2 min walk
  • ‪Crown Pub Hay - ‬4 min walk
  • ‪Foodie Friends - ‬4 min walk
  • ‪Hay Services Club - ‬17 min walk

About this property

Commercial Hay Hotel

Hotel in Hay with free breakfast
Commercial Hay Hotel offers 31 air-conditioned accommodations with hair dryers and complimentary toiletries. Each accommodation is individually furnished and decorated. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided once per stay.
Make yourself at home in one of the 31 air-conditioned rooms featuring microwaves. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include electric kettles, and housekeeping is provided daily.
Make use of convenient amenities such as complimentary wireless internet access, tour/ticket assistance, and a picnic area.
A complimentary continental breakfast is served daily from 8:00 AM to 10:00 AM.
Featured amenities include express check-in, express check-out, and laundry facilities. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 8:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM

Family friendly

  • In-room microwave
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Microwave

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 7:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out fee: AUD 20
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Late check-out fee: AUD 20

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Commercial Hay Hotel Hay
Commercial Hay Hotel Hotel
Commercial Hay Hotel Hotel Hay

Commercial Hay Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 95 out of 296 reviews
Rating 8 - Good. 93 out of 296 reviews
Rating 6 - Okay. 53 out of 296 reviews
Rating 4 - Poor. 29 out of 296 reviews
Rating 2 - Terrible. 26 out of 296 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

William

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not even get the door unlocked for 10min. The smell from under the door worried us. After opening and not being able to remove key for another 5min we had a look in the room. Carpet torn up smelly and what we believe to be unwashed sheets. We left right away and went next door to a great little motel that was fantastic. I want a refund.
Stayed 1 night in Jul 2025

8/10 Good

Rebecca

Liked: Staff & service
Great service
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convient And Pet friendly.. great overnight stop
Stayed 1 night in Jun 2025

6/10 Okay

Brenda

Liked: Cleanliness
Disliked: Property conditions & facilities
We were concerned about no hot water, but that was basin only. Shower spacious, good and hot. Good bed. Tiny room. Nice continental breakfast downstairs. Low priced. Good position. No extra blankets available and only one pillow per person. They're trying hard, but have a way to go.
Stayed 1 night in Jul 2025

6/10 Okay

Rosalind

Liked: Cleanliness, staff & service
Good value. Lovely staff
Stayed 1 night in Jul 2025

10/10 Excellent

Yan Mei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very convenient and easy. I like how there is signs around the motel. There is so many doors and can be very confusing without the signs on the doors. The room was clean and spacious.
Stayed 1 night in Jul 2025

4/10 Poor

Gayle

Stayed 1 night in Jul 2025

6/10 Okay

Diane

Stayed 1 night in Jul 2025

10/10 Excellent

Harmanjeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late Check-in was really smooth. Rooms were clean.
Stayed 1 night in Jul 2025

6/10 Okay

Garry

Stayed 1 night in Jul 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Kim

Disliked: Staff & service, amenities
Property good for the price, just guests have no consideration for other people making noise all hours which is impossible to sleep. Not ideal driving across the country.
Stayed 1 night in Jul 2025

4/10 Poor

Lisa

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Easy check in , clear instructions, toilet door didn't close for ensuite , double bed was like sleeping on a mortuary slab it was so hard , tv had sound for channels but no picture ,just a blue screen except for the abc .. tried using the chrome cast but it said it was unplugged even tho it was in wall and on ?
Stayed 1 night in Jul 2025

10/10 Excellent

Maris

Liked: Cleanliness, property conditions & facilities
Lovely staff and great value.
Stayed 1 night in Jun 2025

6/10 Okay

Thirza

Travelled with partner
Liked: Staff & service, amenities
Great comfortable bed, convenient location in the middle of town. Cleanliness needs to improve, remote control,small bathroom clean but behind facilities needs extra attention, bed runner, (tv did not work properly).
Stayed 1 night in Jun 2025

4/10 Poor

Louise

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Jeff

Liked: Room comfort

Try ha

Poor wifi,bathroom door unshutable,no glasses,no plates,had to fill the kettle from the shower rose, bathroom dirty. Could do better.
Stayed 1 night in Jun 2025

4/10 Poor

Christie

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Whilst the room was clean and safe and the checkin/out was easy, it was not as depicted in the advertising. The king bed was in fact 2 singles squished together. The bathroom was tiny tiny. We couldn’t get the hot water working in either the shower or the sink. The kettle didn’t fit under the sink tap to fill it. I specifically requested gluten free provisions for the breakfast part of the B&B idea, but no. There was absolute nothing that I could eat so had to go over the road to the supermarket. The only coffee was instant. The cafe down the rd was a 20min wait for a coffee. For the price, it was well below expectation.
Stayed 1 night in Jun 2025

4/10 Poor

Aidan

Disliked: Cleanliness, property conditions & facilities
Shower hot water barely a drizzle, meanwhile the mixer came off in my hand
Stayed 1 night in Jun 2025

4/10 Poor

tim

Disliked: Property conditions & facilities
Heater didn’t work on a night that was minus 2
Stayed 1 night in Jun 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Janette

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
No staff, communication done through text messages
Stayed 1 night in Jun 2025

8/10 Good

Nabeel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We wanted somewhere to rest for the night before continuing our journey. The staff were helpful to accommodate our late check in.
Stayed 1 night in Jun 2025

8/10 Good

Peter

Stayed 1 night in Jun 2025