Family accommodation in Hahndorf

We were disappointed by aspects of our recent 3-night stay, particularly given the hotel’s 5-star luxury standard. On two days, our room was not tidied or cleaned unless we specifically contacted reception, despite having the sign on the door requesting servicing from 9am. We also noticed dust on the bathroom walls. When we followed up about cleaning at 2pm, we were told rooms are prioritised based on check-outs, which was frustrating given our room had been available for servicing all day. That said, the bed was comfortable and the location was very central.

Stairs difficult if you have a heavy bag

Great sized room. Easy check in and out

The cottage we really nice, nestled amongst the gum trees with a beautiful vista over the pond, was a pleasurable stay. The queen sized be was so comfortable, 4 Seasons standard of sleeping.

Lovely staff. Great stay.

Nice location but I like a hot shower in the morning and this they did not provide. after five minutes or so it got to warm, it never got hot, and that was running the hot water tap only.