6/10 Okay
Heather
15 Aug 2025
Disliked: Cleanliness, staff & service
Sloppy
From the start, this stay was sloppy. The hotel is tired, needs a facelift but there is little excuse for the slapdash attitude to cleaning.
The hotel is so well placed, a great car park. There is a bus stop outside, taking you to Keighley and beyond or towards Bradford.
I arrived early and went to reception. I said I was early and asked if I could register. "The receptionist will be back in 10 minutes. I went to get my luggage. Returned. Waited 20 minutes. Rang receptionist at my behest. You can't register until 3. That's fine but I could have been told that when I arrived. No offer to hold my luggage.
When I returned check in took 20 minutes because I had no physical credit card.
The walk to my room allowed me to see the shabby state of the hotel, areas clearly not cleaned recently or regularly.
The room was OK though tired. Part of the window casements were broken. The shower trickled. The bedding was stained, not massively but enough to notice. The crockery and cutlery in the room were not clean.
I asked for a bath mat as there was not one in the bath. When it arrived it was wet and had hairs on it. Outside there was litter that remained throughout my stay. And some cups and glasses were outside all day. Throughout the hotel, the carpets nthe carpets needed to be vacuumed and they were not cleaned at all whilst I was there.
My room was not cleaned properly throughout my stay
Heather
Stayed 4 nights in Aug 2025
