6/10 Okay
Shu Wai
15 May 2025
Liked: Cleanliness
When we arrived we were given a room across the road from the main building which had to go up a narrow winding staircases. The problem was none of the two airconditioners in the room was working properly and hardly had any cool air coming out of it, despite 34C temperature outside.The room had no windows to see outside and the whole room was like an oven. I immediately asked to change to another room, but the staff said the hotel was full and no other rooms available and we could only be able to change to another room the next day. After the staff left, I discovered one of the airconditioners was actually blowing hot air into the room, so I went back to the reception and the two staff came to the room trying to fix it without success, they then said they would see whether they could do something about it, 15 mins later the staff came back saying they had another room available for us. This new room was in the main building which was way better than the previous one. We stayed there for 4 nights and had were happy after changing to the new room.This experience tells me the first room we were offered should not be used as a guest room as the windows were totally blocked and the two airconditioners were not working. Had I not made a complaint again we would have to sleep in an oven!
Shu Wai
Stayed 4 nights in May 2025