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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property

Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)
Lobby
Free daily buffet breakfast
Exterior
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pool
  • Air conditioning
  • Free WiFi

Explore the area

View map
218 Ski Mountain Road, Gatlinburg, TN, 37738
  • Gatlinburg Space Needle
    ‪10 min walk‬
  • SkyPark
    ‪10 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪18 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪81 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View

8.4 out of 10
Very good
(81 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.8 out of 10
Good
(40 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.6 out of 10
Excellent
(34 reviews)
  • Sleeps 4
  • 1 King Bed

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About the area

Gatlinburg

Located in Gatlinburg (Downtown Gatlinburg), SureStay Plus Hotel by Best Western Gatlinburg is within a 15-minute walk of Gatlinburg Space Needle and SkyPark. .This hotel is 1 mi (1.6 km) from Ripley's Aquarium of the Smokies and 2.8 mi (4.5 km) from Ober Gatlinburg Ski Resort and Amusement Park.

What's nearby

  • Gatlinburg Convention Center - 9 min walk - 0.8 km
  • Gatlinburg Space Needle - 10 min walk - 0.9 km
  • SkyPark - 10 min walk - 0.9 km
  • Ripley's Aquarium of the Smokies - 18 min walk - 1.5 km
  • Ober Gatlinburg Ski Resort and Amusement Park - 6 min drive - 3.6 km

Getting around

  • McGhee Tyson Airport (TYS) - 68 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Sugarlands Distilling Co. - ‬11 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬13 min walk
  • ‪Smith & Son Corner Kitchen - ‬11 min walk
  • ‪Mellow Mushroom - ‬10 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

Riverfront hotel with free breakfast and a seasonal outdoor pool
SureStay Plus Hotel by Best Western Gatlinburg offers 52 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Rooms open to balconies. 44-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and change of bedsheets can be requested.

Recreational amenities at the hotel include a seasonal outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Make yourself at home in one of the 52 air-conditioned rooms featuring microwaves and LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers.
Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless internet access and a television in a common area.
A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a business center, a 24-hour front desk, and an elevator. Free self parking is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (on request)

Business services

  • Business centre

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from May to September
Pool access available from 8:00 AM to 10:00 PM
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 535 out of 1008 reviews
Rating 8 - Good. 257 out of 1008 reviews
Rating 6 - Okay. 116 out of 1008 reviews
Rating 4 - Poor. 45 out of 1008 reviews
Rating 2 - Terrible. 55 out of 1008 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nakia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel. Riverfront. Clean. The bed was so soft and comfortable. I would stay here again.
Stayed 2 nights in May 2025

8/10 Good

kemoi

Stayed 2 nights in May 2025

8/10 Good

Jitendra, Bhilai

Travelled with family and small children
Liked: Staff & service, amenities
This property is located beside Little Pigeon River and is very beautifully surrounded by forest. We have been visited by a Black Bear during our stay in the parking itself. They have a automatic pancake maker which provides fresh pancakes in seconds. Nice variety of English food in breakfast.
Stayed 2 nights in May 2025

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 4 nights in Apr 2025

6/10 Okay

Kimberly

Travelled with partner
The room smelled really bad (like mildew and stinky feet) but it is an older room. It wasn’t the cleanest the sheets had stuff on them and the refrigerator hadn’t been cleaned out (it had the last guest dish of leftover ice cream in it).
Stayed 2 nights in May 2025

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Mounika

Travelled with family, Travelled with partner
Liked: Cleanliness
Good
Stayed 4 nights in May 2025

10/10 Excellent

Demetruis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Frank

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I think I got bed bug bites from my stay here. I booked for 5 persons with a room that's originally only for 4. They got a sofa bed but they didn't give us any extra sheets or pillow. When we checked in, the room smelled like it didn't properly dried up after washing the carpet.
Stayed 1 night in Apr 2025

2/10 Terrible

Kymberlei

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size was wonderful. Cleanliness was terrible.
Stayed 4 nights in Apr 2025

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our room. We stayed 2 nights. The king suite we stayed in was clean & plenty of room. The bed was comfortable & loved the balcony. It was relaxing to hear the water running down the creek. We checked in at 11pm on Friday & was trying to figure out where we could get snacks for the night. We went walking & found Old Dad's General store. It's about a 10 minute walk from the hotel & they are open 24hrs. Only issue we had ( It was really not an issue ) at the hotel is the batteries in the TV remote went dead on us. When we got back to the hotel from walking Gatlinburg, I stopped by the front desk to ask the desk attendant for batteries. Told him the batteries went dead in the TV remote & I would change them out. He was real nice & found us a couple of batteries. Me & my wife both said we would stay here again. It was very relaxing for us
Stayed 2 nights in May 2025

10/10 Excellent

Toishawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vacation trip

My son & I enjoyed our stay there. We enjoyed the river view from the balcony it was very calming. The location of the hotel so close to restaurants and shop within walking distance. There is also a gas station a few away from the hotel.
Stayed 4 nights in May 2025

10/10 Excellent

rhonda

Stayed 2 nights in May 2025

6/10 Okay

Pandora

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was fine however the staff at desk was more worried about their conversation than checking me in and the room was clean but had a horrible smell like wet dog I spent $15.00 in air fresheners to tolerate the smell. The balcony view was excellent.
Stayed 1 night in May 2025

10/10 Excellent

Josie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great one night stay

Last minute booking as a storm was coming and we were camping. Either we have been chasing rain or it has been chasing us since April 17th on a cross country road trip. We have had great luck with Best Western Hotels saving us along the way. Great rate, huge room with a great view of the river, close to all the hustle and bustle of Gatlinburg.
Stayed 1 night in May 2025

10/10 Excellent

Dale

Right on the river and the sound puts you to sleep. This is our new favorite hotel.
Stayed 1 night in May 2025

10/10 Excellent

Brittany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed how there was a balcony and you could go outside and watch the creek flow. I traveled with my two children and it was perfect!
Stayed 2 nights in Apr 2025

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

prasanth

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved Gatlinburg

Great location and price
Stayed 3 nights in May 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveller

Stayed 5 nights in Apr 2025

10/10 Excellent

Ebone

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great stay, clean and very decent and up to date for the price
Stayed 2 nights in May 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort

I’ve had better

The only big positive for this stay was the size of the room. It was huge and we had three kids with us. The pool was closed despite almost all the other hotels having theirs open. Breakfast was not the best and almost every bagel was hard as a rock. We had 5 people in a room so we had to keep asking for towels and we were lucky if they had some. The staff however tried their hardest to help out.
Stayed 3 nights in Apr 2025