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Edgewater Hotel - Gatlinburg

3.0 star property

Photo gallery for Edgewater Hotel - Gatlinburg

Indoor pool, outdoor pool
Romantic Room, 1 Queen Bed, Jetted Tub
Front of property – evening/night
Fireplace
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available
  • Business services

Explore the area

View map
402 River Rd, Gatlinburg, TN, 37738
  • Place, Gatlinburg SkyPark
    ‪3 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪4 min walk‬
  • Place, Gatlinburg Convention Center
    ‪4 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds (Riverside)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds (Riverside)

9.0 out of 10
Wonderful
(239 reviews)
  • River view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Romantic Room, 1 Queen Bed, Jetted Tub

Romantic Room, 1 Queen Bed, Jetted Tub

Romantic Room, 1 Queen Bed, Jetted Tub

9.2 out of 10
Wonderful
(39 reviews)
  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Mountainside

Standard Room, 1 King Bed, Mobility Accessible, Mountainside

Standard Room, 1 King Bed, Mobility Accessible, Mountainside

8.8 out of 10
Excellent
(13 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Room, 1 King Bed, River View

Room, 1 King Bed, River View

9.0 out of 10
Wonderful
(44 reviews)
  • River view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Mountainside

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Mountainside

8.8 out of 10
Excellent
(251 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the area

Gatlinburg

Located in Gatlinburg (Downtown Gatlinburg), Edgewater Hotel - Gatlinburg is within a 5-minute walk of Ripley's Aquarium of the Smokies and Gatlinburg SkyPark. .This hotel is 0.3 mi (0.5 km) from Anakeesta and 0.4 mi (0.6 km) from Ole Smoky Moonshine Distillery.

What's nearby

  • Gatlinburg SkyPark - 3 min walk - 0.3 km
  • Ole Smoky Moonshine Distillery - 4 min walk - 0.4 km
  • Ripley's Aquarium of the Smokies - 4 min walk - 0.4 km
  • Gatlinburg Convention Center - 4 min walk - 0.4 km
  • Anakeesta - 6 min walk - 0.5 km

Getting around

  • McGhee Tyson Airport (TYS) - 69 min drive

Restaurants

  • ‪Sugarlands Distilling Co. - ‬5 min walk
  • ‪Puckers Sports Bar - ‬4 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬4 min walk
  • ‪Tennessee Cider Company - ‬4 min walk
  • ‪Subway - ‬4 min walk

About this property

Edgewater Hotel - Gatlinburg

Edgewater Hotel - Gatlinburg offers 205 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. Cable television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 205 air-conditioned rooms featuring refrigerators and microwaves. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Enjoy recreation amenities such as a fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, a fireplace in the lobby, and a banquet hall.
A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
A complimentary continental breakfast is served each morning between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 16.46 per day)
  • Limited number of on-site self parking spaces per unit
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Fishing
  • Gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • In a national park
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 4 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from January 12 2026 to April 30 2026 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per day
Cribs (infant beds) are available for USD 20.0 per day

Payment types

Important information

Optional extras

  • Self parking fee: USD 16.46 per day
  • Crib (infant bed) fee: USD 20.0 per day
  • Rollaway bed fee: USD 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

Property is also known as

Edgewater Gatlinburg
Edgewater Hotel
Edgewater Hotel Gatlinburg
Gatlinburg Edgewater
Gatlinburg Edgewater Hotel
Hotel Edgewater
Edgewater Gatlinburg
Edgewater Hotel Gatlinburg
Edgewater Hotel - Gatlinburg Hotel
Edgewater Hotel - Gatlinburg Gatlinburg
Edgewater Hotel - Gatlinburg Hotel Gatlinburg

Edgewater Hotel - Gatlinburg Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1444 out of 2710 reviews
Rating 8 - Good. 743 out of 2710 reviews
Rating 6 - Okay. 367 out of 2710 reviews
Rating 4 - Poor. 100 out of 2710 reviews
Rating 2 - Terrible. 56 out of 2710 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Melanie

Liked: Staff & service
It was average but great location and breakfast.
Stayed 1 night in Dec 2025

4/10 Poor

Miguel

Stayed 1 night in Dec 2025

2/10 Terrible

Diosleidys

Stayed 2 nights in Dec 2025

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, amenities
Great staff, good breakfast, excellent location.
Stayed 4 nights in Dec 2025

6/10 Okay

Whitney

Travelled with family and small children
Disliked: Amenities
Hotel is a little outdated, staff wasn’t the friendliest. Location is great. We chose this hotel over another for the advertised crib and unfortunately they didn’t actually have one. Overall was satisfactory but probably would pick another hotel in the future
Stayed 1 night in Dec 2025

8/10 Good

Les

Stayed 2 nights in Dec 2025

10/10 Excellent

Gon

Stayed 1 night in Dec 2025

8/10 Good

Heather

Travelled with family
Liked: Staff & service, property conditions & facilities
Great breakfast
Stayed 4 nights in Dec 2025

8/10 Good

Jeff

Travelled with family
The staff was friendly.
Stayed 5 nights in Dec 2025

4/10 Poor

David

Stayed 1 night in Dec 2025

2/10 Terrible

Doina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was overall dirty and poorly maintained. The floor we stayed on smelled like weed. No one mentions the parking fee until you book the hotel, and is $16.99 per night. No responsibility for lost items or damage to car. Water was lukewarm, no hot water and the sink was clogged. Breakfast super modest and no tables or seats available. Very crowded. Children yelling in the middle of the night and slamming doors. Other that location, no pros. It will be the first and last time we stay.
Stayed 2 nights in Dec 2025

6/10 Okay

Yudenia

Travelled with family and small children
Liked: Cleanliness
Room need to be updated, we found 2 stinkbug climbing the bed, towels, sheets need to be renewed, place for breakfast is too small for the amount of guests, it is a paid parking and there is not enough slots available and any damage is at our expense even when we paid for it. However staff is nice and very polite. Great location.
Stayed 2 nights in Dec 2025

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, continental breakfast was great, and the walk to town was very close!
Stayed 1 night in Dec 2025

8/10 Good

Rodolfo

Stayed 4 nights in Sep 2025

6/10 Okay

Leah

Travelled with family
Liked: Cleanliness, staff & service
The room was fine and had everything we needed. The indoor pool was smaller than it looked in the pictures. Only one of the hot tubs was working. The breakfast area was small and crowded and really didn’t allow for us to get to everything.
Stayed 1 night in Dec 2025

10/10 Excellent

Hayley

Stayed 1 night in Dec 2025

4/10 Poor

Isac da

Disliked: Cleanliness
Hotel charge 45 per night to use them parking
Stayed 2 nights in Dec 2025

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and nice staff
Stayed 3 nights in Dec 2025

10/10 Excellent

DAndreo

Liked: Amenities, property conditions & facilities
Nice family stay.
Stayed 3 nights in Dec 2025

8/10 Good

Sakvan

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Clean and friendly staff
Stayed 2 nights in Dec 2025

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location, awesome breakfast, clean room
Stayed 2 nights in Dec 2025

6/10 Okay

CHERYL

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
hotel is ok. sink water faucet is too strong, you can get wet if you don't turn it on slowly. some employees are not too friendly. shampoo and conditioner is too small for a party of 3 and for more than 1 day stay.
Stayed 2 nights in Dec 2025

4/10 Poor

Sulen

Stayed 3 nights in Dec 2025

10/10 Excellent

JOHN

Stayed 3 nights in Nov 2025

10/10 Excellent

Kristi

Liked: Cleanliness, amenities, property conditions & facilities
Clean, Great Location, Nice Staff
Stayed 2 nights in Dec 2025