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room was clean, washroom accessible

The place was really nice and clean. Bed was comfortable and it was nice to have the casino attached. Only thing is there was no spot for breakfast in the hotel, you had to go back to the casino for something to eat.

We chose this hotel because Best Western markets itself as clean, safe, and family-friendly, with amenities like pools and breakfast. Unfortunately, this stay did not reflect that standard. This is my second concerning experience with Best Western. During a previous stay at Best Western Plus Lamplighter Inn & Conference Centre, there were hazards including a protruding nail and unsafe pool conditions that led to a child being injured. This stay was worse. A staff member knocked and entered our room before I could respond while I was inside with my children and half dressed. This was a serious breach of privacy and safety. The room itself felt unsafe. The bathtub tap came off in our hands, flooring had visible gaps and uneven areas that could easily cause a fall, and electrical outlets were loose. We were moved to a second room, however the conditions were similar, indicating this was not an isolated issue. Cleanliness was unacceptable. There was thick dust throughout, and we found visible blood stains on the comforter that appeared to have been previously marked but not removed. The pool area showed clear water damage and maintenance concerns. Overall, this property appears poorly maintained, with patchwork repairs creating additional hazards. This environment is not consistent with Best Western’s values or a family-friendly brand and is hazardous to both guests and employees.

They loved the breakfast and the beds were super comfy.

Our stay was comfortable at the Best Western. Staff are lovely and helpful. The room we stayed in had an odor (probably from the rug). The room was dated and smelled stale even possibly of smoke. Great water pressure in the shower and the bathroom had an exhaust fan! Yay! Needs a refresh. Didn't use any of the amenities but saw other guests using the pool and gym.

The breakfast was sparse. I ate else where. The hotel is tiered but clean. Bed was comfortable. Could have used clean towels in the room second day but not a deal breaker. I would stay again.