Book Gamber hotels

Breakfast was good. Hot tub was empty. Only 2 elevators were working :(

Front desk assistant Dianna was lovely, helpful and very friendly. The room was renovated and clean (though the bathroom was not renovated). The room was great, but the outside of the hotel was dilapidated and I believe was housing homeless. It didn’t seem very safe in the parking lot area and there were people smoking pot all around the property.

Clean and staff was nice.

Found roaches in room

This hotel is basically fine. The mattresses are not new, but that's not unusual. Mattresses cannot always be new. The nearby parking garage is not as convenient as an on-site parking lot, but this is in the middle of a city, not the suburbs. What really elevated this experience for me was the quality of the staff at the front desk. I'm a technologically challenged Boomer. I needed someone at the desk to show me how to get to a destination across town. Jayda at the desk was dealing with a line of people waiting to check in. The situation had to be stressful, but she calmly used GPS on her own phone to show me how to get where I was going. That's old-school customer service.

This property reeks of cigarette smoke. We have allergies. I called Expedia to see what to do. Expedia called the hotel. Then the front desk called me to yell at me about going behind their back. I was like what are you going to do? Offer me an air freshener. Cool, more irritation of my nose. After telling me I could leave and that they would approve a refund, management then turned around and denied the refund to Expedia. Disgusting.