2/10 Terrible
Stephanie A.
24 Apr 2025
Liked: Cleanliness
Horrible. Do not use Absolute Charm.
Absolute Charm is alleging that the hot tub jets were left on by us, causing damage to the circuit board; automatically charging our credit card 600 and refusing to provide any further assistance when we called to discuss this issue. Prior to our check-out, both myself and my spouse looked the entire property over to ensure that all trash, belongings, etc were picked up and accounted for. We can both say with absolute certainty that the hot tub jets were not running when we left. In fact, when we were using the hot tub the evening prior the jets AUTOMATICALLY turned off on us and we had to restart the timer. As a previous hot tub owner myself, I know that the jets cannot be left on when the tub is not in use, so I am positive that everything was turned off when we went inside for the evening. The 600 charge was immediately applied to our card without a response email from us or even a phone call to inquire about the alleged "damage" caused during our stay. My spouse and I pride ourselves on being considerate guests wherever we stay, and to have this company accuse us of - and charge us for - a “damage” that we certainly did not cause is heartbreaking and infuriating. We have tried speaking with the Absolute Charm office staff to dispute this, but they refuse to look into this matter any further.
Stephanie A.
Stayed 2 nights in Apr 2025