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The Carlton Hotel

3.0 star property

Photo gallery for The Carlton Hotel

Marina
Staircase
Dinner served
Terrace/patio
Family Room (Deluxe)

Reviews

5.8 out of 10

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

View map
16/19 The Leas, Folkestone, England, CT20 2DU
  • Leas Cliff Hall
    ‪3 min walk‬
  • Folkestone Harbour
    ‪10 min walk‬
  • Folkestone Beach
    ‪14 min walk‬

Room options

View all photos for Comfort Double Room, Sea View

Soundproofing, free WiFi, bed sheets

Comfort Double Room, Sea View

  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room

Single Room

Single Room

  • 22 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room (Deluxe)

Family Room (Deluxe)

Family Room (Deluxe)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Room

Double Room

Double Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Sea View

Flat-screen TV

Double Room, Sea View

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room

Twin Room

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room, Sea View

Soundproofing, free WiFi, bed sheets

Twin Room, Sea View

  • 35 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room (Extra bed)

Soundproofing, free WiFi, bed sheets

Double Room (Extra bed)

  • 37 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room

Family Room

Family Room

  • Sleeps 4
  • 2 Double Beds and 1 Twin Bed

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View from property

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  • Pet-friendly
  • Free WiFi
  • Restaurant
3.5 out of 5, Good, (1113)
The price is AU$142
for 1 room
includes taxes & fees
25 Aug - 26 Aug
Grand Burstin Hotel Folkestone

About the area

Folkestone

With a stay at The Carlton Hotel, you'll be centrally located in Folkestone, within a 15-minute drive of Port Lympne Wild Animal Park and Gardens and Dover Western Docks Cruise Terminal. .This hotel is 9.2 mi (14.9 km) from Dover Castle and 9.5 mi (15.2 km) from White Cliffs of Dover.

What's nearby

  • Lower Leas Coastal Park - 1 min walk - 0.0 km
  • Leas Cliff Hall - 3 min walk - 0.3 km
  • Sandgate Beach - 9 min walk - 0.8 km
  • Folkestone Harbour - 10 min walk - 0.9 km
  • Folkestone Beach - 14 min walk - 1.3 km

Getting around

  • Folkestone Central Station - 11 min walk

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪The Bouverie Tap - ‬4 min walk
  • ‪Papa's Fish & Chips - Sandgate Road - ‬3 min walk
  • ‪Butty's - ‬5 min walk
  • ‪Gourmet Kitchen - ‬4 min walk

About this property

The Carlton Hotel

Victorian hotel with a 24-hour front desk and a restaurant
The Carlton Hotel offers 70 accommodations with coffee/tea makers and complimentary toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Housekeeping is offered daily and hair dryers can be requested.

Stay in one of 70 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include coffee/tea makers, and housekeeping is provided daily.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services. Additional features at this Victorian hotel include a fireplace in the lobby, a picnic area, and a banquet hall.
You can enjoy a meal at the restaurant serving the guests of The Carlton Hotel, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are available daily from 7:30 AM to 9:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. This hotel has 2 meeting rooms available for events. Free self parking is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 9:30 AM.
Onsite venue - This restaurant serves dinner only. Reservations are required.

Languages

English, French, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: GBP 5 for adults and GBP 5 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business centre

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 1880
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 15
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 5 for adults and GBP 5 for children
  • Late check-out fee: GBP 15 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Carlton Folkestone
Carlton Hotel Folkestone
The Carlton Hotel Hotel
The Carlton Hotel Folkestone
The Carlton Hotel Hotel Folkestone

The Carlton Hotel Reviews

Reviews

5.8
Rating 10 - Excellent. 141 out of 1005 reviews
Rating 8 - Good. 205 out of 1005 reviews
Rating 6 - Okay. 248 out of 1005 reviews
Rating 4 - Poor. 166 out of 1005 reviews
Rating 2 - Terrible. 245 out of 1005 reviews

5.6/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

6/10 Okay

Megan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

My stay

The view was great, the staff were all very friendly, however, the shower was broken and there was mould in the bathroom because there was little ventilation. There was damp in the corner of the room and the bed was on a slant on one side. The car park was gravel, extremely bumpy and needs to be repaved. Also there was no lift,and I didn't book an accessable room so I had to climb 2 sets of steep stairs
Stayed 14 nights in Apr 2025

4/10 Poor

Darren

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Holes in curtains mould on shower ceiling poor decoration piece of sterling board as a headboard holes in floor in corridor
Stayed 1 night in May 2025

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities
We enjoyed our two night stay, and would have liked to stay longer. The staff were very pleasant and helpful. Our rooms were clean, beds very comfy and the area was peaceful. Continental breakfast at £7.50 was reasonable and all we wanted, providing tea, coffee, orange and apple juice, cereal, croissants, crumpets and white or brown bread for toasting. Restaurant is clean and pleasant. The general decor of the hotel could do with renewal. Exquisite large stained glass window featuring a beautiful heron (?) , other birds and flowers was viewable from the stairs. We will return !
Stayed 2 nights in May 2025

2/10 Terrible

Glynn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The man at the desk was friendly enough however no security and poor service at the bar as the man on the desk was clearing running it by himself .
Stayed 1 night in May 2025

8/10 Good

Matthew

Business traveller
Liked: Staff & service

Tired but worth the money paid.

Used for placing an employee for the week. Asked them their honest opinion and they were quite impressed for the loney. Yes its a bit tired, a bit worn but for £30 a night it was very acceprable and we will be returning to using the hotel for the member of staff based upon their own request.
Stayed 4 nights in Apr 2025

6/10 Okay

Mick

Travelled with partner
Liked: Staff & service, amenities
Shower didn't work could not get hot water
Stayed 6 nights in Apr 2025

8/10 Good

Fiona

Liked: Cleanliness, staff & service, amenities
This hotel retains some of its old charm and doesn't have the same flat, grey and white modernised look like so many hotels these days.
Stayed 3 nights in Apr 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

DAVID

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Great location. The decor was a little dated, and smoke smells on the stairwell, but very convenient 1 night stop. The room had everythjng we needed.
Stayed 1 night in Apr 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is perfect for anyone watching their ££s. £33 c
Stayed 1 night in Apr 2025

10/10 Excellent

Joy

Stayed 1 night in Apr 2025

2/10 Terrible

Ryan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Comfort and Cleanliness missed the mark

I recently stayed at this hotel, and it was a deeply disappointing experience. The “deluxe” family room advertised on Hotels.com was far from what the photos depicted. The bed had a pronounced dip in the center, suggesting significant wear and tear. To make matters worse, the shower lacked a latch to hold the showerhead, making it almost unusable. The inconveniences didn’t stop there—they required guests to provide a card at reception just to use a hair dryer. Parking was inadequate, with far too few spaces to accommodate all guests. Upon entering the room, I couldn’t shake the uncomfortable sensation—it even felt as though my skin began to itch. The final straw was discovering someone’s long blonde curly hair on the duvet. If you’re passing through en route to Le Shuttle, my advice would be to spend a little more and choose a hotel where cleanliness and comfort are prioritized. This is not somewhere I’d recommend staying.
Stayed 1 night in Apr 2025

6/10 Okay

Matthew

Folkestone

A nice place for a stop off for the eurotunnel, about 10 to 15 mins away.
Stayed 1 night in Apr 2025

6/10 Okay

James G Mandeville

Business traveller
Stayed 1 night in Apr 2025

8/10 Good

Peter

Travelled with family
Stayed 1 night in Apr 2025

4/10 Poor

Thelma

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Sarper

Liked: Cleanliness
Location was great Price was good Bedding needs improvement
Stayed 3 nights in Apr 2025

6/10 Okay

Damian

Stayed 4 nights in Apr 2025

6/10 Okay

Deborah

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was far too bright, curtains were pretty much useless as even when open, there was no change in the light within the room at night. The general noise in the entire place was loud so didn’t make for an easy night sleep. Great location overlooking the sea. Car park could do with a decent tarmac job and lanes bays
Stayed 1 night in Apr 2025

8/10 Good

LINDA

Travelled with partner
Liked: Staff & service
good location. comfortable room and great staff
Stayed 2 nights in Apr 2025

8/10 Good

steffen

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Just needed for the tunnel early the next morning with parking. Ticked the box.
Stayed 1 night in Apr 2025

2/10 Terrible

Marildo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just the area its good... The hotel its very very bad... No hot water on 102 room Dirty behind imagination Smells like hell See view window like prison.. The room it was cut in the middle and centre of the window.. I fell sorry for the owner he has a very good location but the hotel needs investment to be in minimum condition
Stayed 1 night in Apr 2025

2/10 Terrible

Joanna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Carlos

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Get what you pay for.

The staff was very helpful, but the rooms are very outdated and not very clean, but you can't complain about the price.
Stayed 1 night in Apr 2025

6/10 Okay

Jeanette

Travelled with family
Disliked: Property conditions & facilities
Great location
Stayed 1 night in Apr 2025