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Grand Burstin Hotel Folkestone

3.0 star property

Photo gallery for Grand Burstin Hotel Folkestone

View from property
Indoor pool
Indoor wedding
Double Sea View Room
Exterior

Reviews

7.2 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi

Explore the area

View map
The Harbour, Folkestone, England, CT20 1TX
  • Place, Folkestone Harbour
    ‪2 min walk‬
  • Place, Folkestone Beach
    ‪6 min walk‬
  • Place, Leas Cliff Hall
    ‪13 min walk‬

Room options

View all photos for Twin Sea View Room

Twin Sea View Room

Twin Sea View Room

7.0 out of 10
Good
(4 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

7.0 out of 10
Good
(34 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

  • Sleeps 3
  • 3 Single Beds

View all photos for Family Room (2 Adults + 2 Children)

Family Room (2 Adults + 2 Children)

Family Room (2 Adults + 2 Children)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Bunk Beds

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

8.0 out of 10
Very good
(28 reviews)
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

7.4 out of 10
Good
(88 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Sea View Room

Double Sea View Room

Double Sea View Room

  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Similar properties

Signature Suite, 1 King Bed with Sofa bed, Sea View
The View Hotel Folkestone, a member of Radisson Individuals
Folkestone
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
4.5 out of 5, Wonderful, 1,008 reviews
The price is AU$133
includes taxes & fees
17 May - 18 May
The View Hotel Folkestone, a member of Radisson Individuals

About the area

Folkestone

When you stay at Grand Burstin Hotel Folkestone in Folkestone, you'll be near the beach, within a 15-minute drive of Dover Western Docks Cruise Terminal and Dover Castle. .This hotel is 9.1 mi (14.7 km) from White Cliffs of Dover and 0.1 mi (0.1 km) from Folkestone Harbour.

What's nearby

  • Folkestone Harbour - 2 min walk - 0.2 km
  • Quarterhouse - 5 min walk - 0.4 km
  • Folkestone Beach - 6 min walk - 0.5 km
  • Leas Cliff Hall - 13 min walk - 1.1 km
  • Sandgate Beach - 19 min walk - 1.6 km

Getting around

  • Folkestone Harbour Station - 7 min walk
  • Gatwick Airport (LGW) - 94 min drive

Restaurants

  • ‪The Old Buoy - ‬5 min walk
  • ‪Marleys - ‬3 min walk
  • ‪Luben's Pizza - ‬6 min walk
  • ‪Steep Street Coffee House - ‬5 min walk
  • ‪Mugs - ‬3 min walk

About this property

Grand Burstin Hotel Folkestone

Grand Burstin Hotel Folkestone offers 550 accommodations with coffee/tea makers and complimentary toiletries. Televisions come with satellite channels.

Bathrooms include shower/tub combinations. This Folkestone hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 550 guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have shower/tub combinations and complimentary toiletries. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Enjoy a range of recreational amenities, including an indoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
Grab a bite to eat at Harbour Restaurant, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 7:00 AM to 9:00 AM and on weekends from 7:00 AM to 9:00 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 9:00 AM and on weekends between 7:00 AM and 9:00 AM.
Harbour Restaurant - This buffet restaurant serves breakfast, lunch, and dinner.
Victorian Restaurant - This restaurant serves breakfast, lunch, and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 5 per day)
  • Limited on-site self parking

Food and drink

  • Full breakfast available for a fee 7:00 AM to 9:00 AM on weekdays and 7:00 AM to 9:00 AM on weekends; GBP 12 to 15 for adults and GBP 6 to 10 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Harbour Restaurant
  • Victorian Restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Evening entertainment
  • Gym
  • Indoor pool
  • Karaoke
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10.00 per pet, per stay (maximum GBP 25.00 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12 to 15.00 for adults, and GBP 6 to 10.00 for children
  • Self parking fee: GBP 5 per day
  • Pet fee: GBP 10.00 per pet, per stay (maximum GBP 25.00 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: GBP 4.00 per person, per day and includes use of: sauna; swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

Guests under 16 years old are not allowed in the fitness facility, and guests under 16 years old are only allowed in the swimming pool with adult supervision

Property is also known as

Burstin
Burstin Hotel
Folkestone Grand Burstin
Folkestone Grand Burstin Hotel
Folkestone Grand Hotel
Grand Burstin Folkestone
Grand Burstin Hotel Folkestone
Hotel Burstin
Burstin Folkestone Hotel
Burstin Hotel Folkestone
Grand Burstin Hotel Folkestone, Kent, UK
Hotel Grand Burstin
Grand Burstin Hotel
Grand Burstin
Burstin Folkestone Folkestone
Grand Burstin Hotel Folkestone Hotel
Grand Burstin Hotel Folkestone Folkestone
Grand Burstin Hotel Folkestone Hotel Folkestone

Grand Burstin Hotel Folkestone Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 298 out of 1000 reviews
Rating 8 - Good. 279 out of 1000 reviews
Rating 6 - Okay. 186 out of 1000 reviews
Rating 4 - Poor. 100 out of 1000 reviews
Rating 2 - Terrible. 137 out of 1000 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities
Everything was very good haven't been there for a while so when we got there it had been cleaned up looked much better will be going back soon.
Stayed 5 nights in Feb 2026

10/10 Excellent

Andrew

Stayed 1 night in Dec 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
Was lovely and clean.
Stayed 2 nights in Jan 2026

2/10 Terrible

Paris

Very poor breakfast. Everything you have to pay extra for. Would not recommend this hotel.
Stayed 7 nights in Jan 2026

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
Smooth check in receptionist Very helpful spotless clean room with sea view great breakfast
Stayed 1 night in Jan 2026

8/10 Good

Angie

Liked: Cleanliness, staff & service, amenities
Yeah
Stayed 1 night in Jan 2026

4/10 Poor

Michael

Liked: Cleanliness, staff & service
Bed was so hard it was like sleeping on a slab at the morgue
Stayed 1 night in Jan 2026

8/10 Good

Stephen

Stayed 1 night in Dec 2025

8/10 Good

Francis

Liked: Cleanliness, staff & service, amenities
The room is very tired looking but very clean.
Stayed 4 nights in Jan 2026

10/10 Excellent

Isabelle

Stayed 3 nights in Jan 2026

2/10 Terrible

Ann

Stayed 2 nights in Dec 2025

2/10 Terrible

Luke

Travelled with group
I booked 3 nights only stayed 1 night the man on the front desk was very rood and needs to have a bath and a shave
Stayed 3 nights in Jan 2026

10/10 Excellent

Martin Allen

Travelled with group
Liked: Cleanliness, staff & service, amenities
Room clean and fully equipped. Kettle and hot drink substances. Iron and ironing board and hairdryer. Staff friendly. Managed to sign up for scheme providing discounts based on purchases made. As usual, lovely view over folkestone harbour , with white cliff of dover in the background. Good music event on 1 of the 2 nights.
Stayed 2 nights in Jan 2026

4/10 Poor

Nathan, Bromley

Stayed 1 night in Jan 2026

2/10 Terrible

Zoe

Disliked: Cleanliness, room comfort
The positives: great location and has a car park (£5 a day) Bad parts: Check in is from 2:30 but rooms available from 4. We arrived at 5:30 and told we needed to wait 45 minutes because no rooms were clean. No empathy or apology for this. The hotel is VERY tired and looks like it was decorated in the late 60’s. On entering the hotel there is a strong smell of smoke due to people Congregating near there smoking. The quality of fixtures and fittings is around one grade below a travel lodge everything is VERY basic. The rooms don’t even have towels for example. The room was cheap and the location was good for us but despite this we wouldn’t return.
Stayed 1 night in Jan 2026

10/10 Excellent

Ian

Stayed 1 night in Dec 2025

6/10 Okay

Amanda

Stayed 3 nights in Dec 2025

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, amenities
Great atmosphere, very friendly and helpful staff, good standard clean rooms, value for money
Stayed 1 night in Dec 2025

8/10 Good

musa

Stayed 1 night in Aug 2025

8/10 Good

Nicola

Travelled with family
Liked: Staff & service
Disliked: Amenities
Basic rooms but close to harbour and town Good views
Stayed 2 nights in Dec 2025

6/10 Okay

Amy

Travelled with family
Liked: Staff & service
Disliked: Amenities
The hotel is in need of a complete renovation. The hallways are gloomy and have a prison feel. The wood chip needs to go, carpets replacing and the furniture updating. We were in a family room and transitted through many fire doors to get to our room. The room was large and sufficient, but only had 1 towel bundle for a single person.the water pressure is also woeful! On a plus note it was cheap and the breakfast good. The staff were polite and parking only £5
Stayed 1 night in Dec 2025

4/10 Poor

Stephen

Liked: Cleanliness
Disliked: Staff & service, amenities
No hot water in the room from either the hand basin or bath taps. Maintenance could not fix this, so I had to change rooms in the early hours of the morning. Shower on new room wasn't working. Finding a parking space was difficult. Asked for compensation and was only offered a balcony room next time if I book direct.
No hot water, tap fully on
Bedroom
Ensuite
Bedroom
Stayed 1 night in Dec 2025

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service
So it's a budget hotel and that's okay... I've stayed before so knew that in advance and last time was fine. But this time was very bad. Basically a number of basic things wrong. Shower didn't work, i.e. I couldn't move the plunger from bath to shower head. When I did then water went everywhere. Then I found there was no hot water (night or morning) and was just running cold. Plus the shower gel and hand wash bottle were empty. Also the room was 13.5c when I got in and the heater wouldn't stay on. So I had to give up with heat. I was staying to get the Le Shuttle early the next morning, so I didn't need anything fancy. Sadly it was a terrible night sleep in the cold and no shower the next morning. I told a member of staff the next day and they were a bit disinterested. He said 'you should have asked as we have some shower gel here somewhere' - totally missed the point. Anyway, I sent the hotel a note to see if they would put it right and nothing came back. So seems like they don't really care which is a shame.
Stayed 1 night in Dec 2025

2/10 Terrible

Wesley

Stayed 13 nights in Apr 2025

10/10 Excellent

Christine

Stayed 1 night in Aug 2025