Entry into the property can b tricky with not a lot of initial information for entry and end exit of the building. A mall old lift did the job. The actual foyer/entry of the building was not well maintained, but not part of the hotel's responsibility. The hotel lobby was on the 3rd floor with the dining area. The staff couldn't have been more helpful. The room was typical of size in Italy, but it worked. As did the small attached bathroom. We didn't spend a lot of time in the room so it met our needs for convenience to the majority of sights in the city. Location can't be beat, just a few steps down the street to the Duomo, lots of shopping nearby and plenty of choice for restaurants and cafes. Breakfast was varied over the 3 days and adequate to start your day. The beds and pillows were firm, The room was quiet, despite its central locarion. We would stay here again for the location.