Upon check-in, guests are asked to send photos of their passport via email or WhatsApp. Unfortunately, their email does not function—likely due to an expired domain—leaving WhatsApp as the only option to send sensitive identification documents, which raises serious privacy concerns.
We specifically paid extra for a private bathroom. However, when using it, I noticed water dripping from the ceiling. Upon closer inspection, it became clear that this was wastewater from the toilet in the room above us. This means human waste was literally dripping onto us while using the facilities—completely unacceptable and unsanitary. The ceiling was also heavily infested with mold. The bathroom was unusable, and we ended up having to go elsewhere just to use the restroom.
We immediately contacted the property, and they replied the next day (24 hours later) saying someone would arrive within 10 minutes. When we returned, nothing had been addressed—the bathroom remained in the same horrifying condition.
We requested a full refund, but have since received no response. There is no one available at the front desk, and communication is non-existent.
The room itself had a broken sink. We were not given any blankets, just a single bed sheet.
While I can tolerate minimal service, I cannot accept paying extra for what is clearly a biohazard. The lack of hygiene, safety, and customer support is completely unacceptable.
Do not book here.