All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.2/10
Cleanliness
8.6/10
Staff & service
7.0/10
Amenities
7.4/10
Property conditions & facilities
7.8/10
Eco-friendliness
Rating 10 - Excellent. 111 out of 286 reviews
10 - Excellent
111
Rating 8 - Good. 87 out of 286 reviews
8 - Good
87
Rating 6 - Okay. 54 out of 286 reviews
6 - Okay
54
Rating 4 - Poor. 24 out of 286 reviews
4 - Poor
24
Rating 2 - Terrible. 10 out of 286 reviews
2 - Terrible
10
Reviews
6/10 Okay
LAURA LINETTE
Travelled with family and small children
11 Aug 2025
Liked: Staff & service
Disliked: Cleanliness, amenities
The room was very small, it had one window with no view, no light, small TV, something in the bathroom was leaking, no ventilation (yes AC). The breakfast is not American, few options to eat in general and no vegan options.
Staff was friendly.
Breakfast was delicious as it included the typical pastries, fruits and natural juices. The staff was very friendly. However, the next door establishments were very loud. For the three nights we were there it was impossible to sleep in between the construction noise, loud music, loud conversations all night and early morning long. The room was cleaned and had everything we needed but unless you are traveling without kids and are here to party all night long this is probably not the best option for you.
Giacomo, the staff at the reception is wonderful but this hotel needs major repair and renovation. The room is tiny and the design makes it very hard to use the toilet seat because there is no space. The waters in the shower drains really slow. The lobby is very dirty. There is sewage smell in the elevator and in the lobby area. The hair dryer also does not work. However the hotel is historical and the bedding is clean.
Very close to train station and piazzo. Unfortunately the floors in the bathroom was very slippery if any water got on it . We had to line it with towels. Great breakfast and staff
The location and the staff are wonderful. This is simply not a 4 star hotel. The staff (wonderful). The furnishings need a really good clean. Breakfast was great, sheets cleaned daily, however the curtains, chairs, couches desperately need cleaning or replacement.
Location, supportive staff , clean, tidy and spacious room and delucious breakfast. The staff went out of their way to peovide us with guidancce and welcoming environment. Highly recommended. Thank you for our memorable stay
This was a very nice hotel on a very difficult street. The staff and amenities were first rate but it was a challenge to roll my suitcase back and forth over the cobblestones and narrow street. The hotel was very convenient to the rail station. The staff and adjoining restaurant were first rate. I would stay here again if I were to come to Naples in the furture.
William
Stayed 4 nights in Apr 2024
2/10 Terrible
Julio
Travelled with family, Travelled with family and small children
This is NOT a 4 start Hotel, it is far from it. The rooms are pretty rundown, the nightstands were falling a part, the shower door was extreme difficult to close, bedding was old and towels didnt smell good. The cherry on top was the broken AC which made very uncomfortable to sleep at night. Again, if this was marked and priced as 1-2start hotel i would understand. However, when you make a point to call it a 4 start there are expectations to be met and this place fails in every aspects of it. The only good thing is the location and the buffet staff was super nice. Front desk.was not very helpful to when we left either. Overall, i would never step a foot on this place.
Overall the stay is nice and pleasant as the staffs are very helpful and friendly. The down side is it is near to the streets so it can be noisy at night. The toilet flush sometimes does not work well due to water pressure.