2/10 Terrible
Rachel
11 May 2025
Disliked: Property conditions & facilities
Terrible! Arranged airport transfers via the hotel (the two people on reception when we checked in were actually very nice and super helpful) we had checked in late and then had to be up early and leave for 6am. My friend has bad knees and struggles with stairs so we always take the lift! Just before 6am we waited for the lift but the light kept going out and nothing happened. Eventually we managed to get the lift to our floor, only at the bottom to be met by a member of staff pointing his finger saying‘you’re late’ it was 6.03am, I tried to explain about the lift only to be met with utter hostility, and we were told er should have taken the stairs!
No not stay at this hotel, they have no understanding of customer service and are not accessible for people who aren’t able bodied. What a horrible way to end a holiday. Staff should be trained to treat customers with respect and understanding
Rachel
Stayed 1 night in May 2025