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Hôtel Le Donjon - Coeur de la Cité Médiévale

4.0 star property

Photo gallery for Hôtel Le Donjon - Coeur de la Cité Médiévale

Lobby lounge
Daily buffet breakfast (EUR 18 per person)
Lobby
Garden
Lobby sitting area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Pet-friendly

Explore the area

View map
2 Rue du Comte Roger, Carcassonne, Aude, 11000
  • Place, Aude Gate
    ‪2 min walk‬
  • Place, Narbonnaise Gate
    ‪2 min walk‬
  • Place, Château Comtal
    ‪3 min walk‬
  • Airport, Carcassonne (CCF-Pays Cathare)
    ‪8 min drive‬

Room options

View all photos for Superior Triple Room

1 bedroom, minibar, in-room safe, individually decorated

Superior Triple Room

9.2 out of 10
Wonderful
(20 reviews)
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Classic Room

Classic Room

Classic Room

9.2 out of 10
Wonderful
(11 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

1 bedroom, minibar, in-room safe, individually decorated

Superior Twin Room

9.0 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

1 bedroom, minibar, in-room safe, individually decorated

Superior Double Room

8.8 out of 10
Excellent
(18 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Family Room

Family Room

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed, 1 Twin Bed and 1 Twin Trundle Bed

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Exterior

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  • Free WiFi
4.4 out of 5, Excellent, 483 reviews
The price is AU$230
includes taxes & fees
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About the area

Carcassonne

With a stay at Hôtel Le Donjon - Coeur de la Cité Médiévale, you'll be centrally located in Carcassonne, steps from Aude Gate and School Museum. .This hotel is 0.1 mi (0.1 km) from Narbonnaise Gate and 0.4 mi (0.6 km) from Château Comtal.

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk - 0.0 km
  • Aude Gate - 2 min walk - 0.2 km
  • Narbonnaise Gate - 2 min walk - 0.2 km
  • Theatre Jean Deschamps - 3 min walk - 0.3 km
  • Château Comtal - 3 min walk - 0.3 km

Getting around

  • Carcassonne Station - 6 min drive
  • Carcassonne (CCF-Pays Cathare) - 17 min drive

Restaurants

  • ‪La Girouette - ‬1 min walk
  • ‪Le Senechal - ‬1 min walk
  • ‪Comte Roger - ‬1 min walk
  • ‪La Taverne du Chateau - ‬1 min walk
  • ‪Cafe Lucien - ‬2 min walk

About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

Hotel with a restaurant, steps from Aude Gate
Hôtel Le Donjon - Coeur de la Cité Médiévale offers 43 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. This Carcassonne hotel provides complimentary wireless Internet access.

Bathrooms include bathtubs or showers and hair dryers. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 43 guestrooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Bathrooms have bathtubs or showers and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and a television in a common area. This hotel also features tour/ticket assistance and a banquet hall.
Enjoy a meal at Brasserie Le Donjon, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Limited parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Brasserie Le Donjon - Onsite brasserie.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, uncovered valet parking on site (EUR 24 per night; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 9 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie Le Donjon

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden

Accessibility

  • No lift

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 23-inch TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 18 for adults and EUR 9 for children
  • Uncovered valet parking fee: EUR 24 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number FR39326379401

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts

Hôtel Le Donjon - Coeur de la Cité Médiévale Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 647 out of 1028 reviews
Rating 8 - Good. 269 out of 1028 reviews
Rating 6 - Okay. 74 out of 1028 reviews
Rating 4 - Poor. 25 out of 1028 reviews
Rating 2 - Terrible. 13 out of 1028 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique hotel in the old cute-quaint, comfortable-enjoyed our stay
Stayed 2 nights in Jun 2025

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ça été un séjour très agréable en famille prêt de tout et petit déjeuner magnifique!
Stayed 2 nights in Jun 2025

10/10 Excellent

Lisa

Stayed 1 night in Jun 2025

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Debra

Travelled with family
Liked: Amenities, property conditions & facilities
Location inside medieval walled city, unique and quite amazing
Stayed 2 nights in Jun 2025

8/10 Good

Dave

Stayed 2 nights in Jun 2025

10/10 Excellent

amparito

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Greal location.
Stayed 1 night in May 2025

10/10 Excellent

Vladimir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel in the perfect location.
Stayed 1 night in Jun 2025

10/10 Excellent

Laurence

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Friendly staff. Nice exterior area.
Stayed 1 night in Jun 2025

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great location. Lovely breakfast and was able to eat in the beautiful garden which was very peaceful. Would recommend to others.
Stayed 4 nights in Jun 2025

8/10 Good

Lesley Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our rooms. Not in main hotel building - in a small courtyard behind it. Perfect for us - so pleased we were allocated those 2 rooms. Only reason not given 5 stars is the difference in room equipment. No fridge in one and a fridge not working in the other.
Rooms in the hotel courtyard
Stayed 3 nights in Jun 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with charming decor and ambiance. Great service with the carpark shuttle from offsite parking.
Stayed 1 night in Jun 2025

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Centrally located in Carcasonne.
Stayed 1 night in May 2025

10/10 Excellent

Eric, Centennial

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right within the city walls Staff was super friendly. AAA+
Stayed 2 nights in Jun 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fabulous, characterful place to stay. Our room was comfortable but very dark with no view.
Stayed 2 nights in May 2025

4/10 Poor

shaun

Travelled with partner
The superior room was days, dusty, cob webs, musty and one solitary old bottle warm musty water as the sole item in the non working minibar. Minimal bathroom accessories and no where near the normal 4 star standard and baseline charges that were charged
Stayed 1 night in May 2025

8/10 Good

Iain

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very old building rooms are typically french, a quite hotel but right in the middle of the citadel so you do get some street noise at times. A lovely 3 night stay
Stayed 3 nights in May 2025

6/10 Okay

JOSE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estáncia agradable

La bañera debería tener pasamanos y un tapete antiderrapante extremadamente peligroso. Bañarse en esas tinas, deberían hacer algo al respecto y evitarían muchos accidentes.
Stayed 3 nights in May 2025

10/10 Excellent

Marc

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the ambiance of being inside the castle. It’s a beautiful boutique hotel.
Stayed 2 nights in May 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Superb location within the walled Cite, excellent options for breakfast, helpful staff and ride service from hotel's private parking lot to hotel. Quality establishment, and we'd stay here again.
Stayed 1 night in May 2025

6/10 Okay

Yvonne

Liked: Property conditions & facilities
Amazing setting. Very disappointed with room. We paid for Superior Double and out in a Classic room. The photos of our classic room was shown on several websites as a Classic. When I queried this they said it was a superior room. That the photos of our room was mistakes. Within minutes our room photo disappeared completely from the websites. Everything else about hotel was lovely. But our room very disappointing. Very dusty, had problem with flushing toilet and when windy the ceiling tiles in bathroom were lifting and clanging. I asked for a refund on room but not given. Allowed us free parking. Did offer to put us in a superior room but we only had one more day so too much hassle.
Stayed 4 nights in May 2025

10/10 Excellent

amparito

Liked: Cleanliness
Stayed 2 nights in May 2025