2/10 Terrible
Verified traveller
Business traveller
19 Mar 2025
Disliked: Cleanliness, staff & service
Ants in the room,
The first night we were there at about 10:30 PM. We went into the bathroom and noticed a huge line of ants coming out of the ceiling light fixture. They were making their way across the countertop. In the bathroom. We had to remove all of our toiletries from getting ants in them. The view of the river was just a creek.The river was actually a few hundred feet from the hotel. Its more a creek front. The rooms had u s b ports. The staff was really friendly. But you could tell was used to dealing with the homeless community and questioned me when I came in and maybe show my I. D to verify I had the room. The manager said, if I would have called earlier, she could have moved me to a different room, but we wanted a riverfront and to be on the second floor. I should have asked earlier and I waited to complain until we checked out. The manager gave me thirty three percent off my next day. Unfortunately, I probably won't be returning to eugene. I will likely not use the 33% discount. I already get a 20% discount minimal with my apps. Its a generous offer and i do appreciate a manager that does their best to resolve the issue.
Verified traveller
Stayed 2 nights in Mar 2025