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Perfect for families. Very secure, clean, excellent location. We will be back.

Unfortunately, our experience at the hotel was disappointing. The breakfast was very poor, both in quality and service, and the staff at breakfast did not feel welcoming or attentive. In addition, the man at the front desk was not friendly or helpful. In my opinion, this hotel is only suitable if you plan to spend most of your time outside exploring and just need a place to sleep. It’s not the kind of hotel I would recommend for a relaxing vacation where you want to stay at the property and enjoy the facilities throughout the day.

We stayed at Grand Wailea in May 2026. Here's what we thought about it: Good: ---The grounds are gorgeous ---The pool was clever and lots of fun ---The staff was helpful Bad: ---Greed, greed, greed I've never been to a place that seemed so intent on extracting my last dollar from me so ardently. Here are some examples: ---Two pizzas from the take-out restaurant: $70 ---Required valet parking: $75 per day ---Renting a cabana for the day: starting at $650 ---Italian restaurant: hard to walk out without spending $100 There are others, but you get the point. This leaves aside things like the mandatory resort fee. Other reviewers have commented on the inability to get a spot by the pool. We came in low season, and we still didn't bother to try to find a place till 2PM. A big part of the problem is the space taken up by those ludicrously-price cabanas. If those vanished, I'm guessing they could add 25% to the number of pool chairs available. Bottom line: the place is gorgeous (though our room was pretty old and minimally furnished), and the pool is great fun. But unless you are willing to part with lots of money without worrying about it, don't come here. And I'm guessing high season crowding must be insane.

Like always four season has the best service.

I was not pleased with the way they handled our room check in . We got there at 3 then we was told our room was not ready , she tried to offer a different room which cost less then when I bought it up she tried to offer me 130. 00 we was way off from what I paid for my original room . Then we had to wait almost 5 hrs to check into our room . By that time we was sleepy and tired. Then we went to the infinity pool on the resort which was 250 pp and it was to include a massage . Well when we got there the massage lady left . Now I don’t want to make it seem if colored mattered but they definitely made us feel like it did being we was the only black people on the resort . So overall would I go back no

What a fantastic hotel! I travelled to Maui with my husband and two children aged 5 & 8. Upton arrival the valet helped with our bags, gave the children and us gorgeous necklaces and check-in was quick! I didn’t like that the room we received was such a stretch to walk to so came back and the really helpful manager, despite being almost at full capacity moved us to a higher room category with a beautiful partial ocean view. Whilst we were there there was rain on and off but the hotel made sure the grounds were scrupulous. We were out exploring a lot but when in the hotel the children loved the soft beach, the pools (they must have gone on the slide 50 times) and making friends with other children. There were art classes on for the children and I got to try my hand at painting turtles and making glass art too! Room service was efficient and the rooms were turned down each day and left so neatly. I love that the Fairmont provide re-usable bottles for the guests vs plastic and there are ice and water dispensers all over the property. You can self park or valet- it’s refreshing that a resort doesn’t charge separate parking fees to self park vs the other four hotels we visited over this trip! I would recommend it fully for those with kids, and those wanting gorgeous suites with space! We would absolutely book here again! Thank you Fairmont your staff were so helpful and made our stay just perfect!