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Holiday Inn Ellesmere Port by IHG

3.0 star property

Photo gallery for Holiday Inn Ellesmere Port by IHG

Exterior
Breakfast, lunch and dinner served
Point of interest
Reception
Indoor pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Gym
  • Bar

Explore the area

View map
Center Island Waterways Lower Mersey St, Ellesmere Port, England, CH65 2AL
  • Place, Cheshire Oaks Designer Outlet
    ‪2 min drive‬
  • Place, Blue Planet Aquarium
    ‪3 min drive‬
  • Place, Chester Zoo
    ‪7 min drive‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪29 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Ground Floor

Hypo-allergenic bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Ground Floor

10.0 out of 10
Exceptional
(3 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds (Canal View)

Hypo-allergenic bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, Multiple Beds (Canal View)

9.2 out of 10
Wonderful
(16 reviews)
  • 22 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Premium Room, 1 King Bed (Canal View)

Hypo-allergenic bedding, desk, iron/ironing board, free cots/infant beds

Premium Room, 1 King Bed (Canal View)

7.2 out of 10
Good
(5 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, desk, iron/ironing board, free cots/infant beds

Standard Room

9.0 out of 10
Wonderful
(11 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(26 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds (Canal View)

Hypo-allergenic bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, Multiple Beds (Canal View)

9.2 out of 10
Wonderful
(15 reviews)
  • 22 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 1 King Bed, Accessible (Canal View)

Hypo-allergenic bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible (Canal View)

8.8 out of 10
Excellent
(15 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Canal View)

Hypo-allergenic bedding, desk, iron/ironing board, free cots/infant beds

Premium Room, 1 King Bed (Canal View)

8.8 out of 10
Excellent
(3 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Ellesmere Port

With a stay at Holiday Inn Ellesmere Port by IHG in Ellesmere Port, you'll be a 4-minute drive from Cheshire Oaks Designer Outlet and 7 minutes from Chester Zoo. .This hotel is 13 mi (20.9 km) from Royal Albert Dock and 19.8 mi (31.9 km) from Anfield Stadium.

What's nearby

  • Cheshire Oaks Designer Outlet - 2 min drive - 2.8 km
  • Blue Planet Aquarium - 3 min drive - 4.4 km
  • Chester Zoo - 7 min drive - 9.4 km
  • Chester City Walls - 12 min drive - 13.3 km
  • Chester Racecourse - 13 min drive - 13.9 km

Getting around

  • Ellesmere Port Station - 15 min walk
  • John Lennon Airport (LPL) - 35 min drive

Restaurants

  • ‪Costa Coffee - ‬15 min walk
  • ‪Greggs - ‬2 min drive
  • ‪Paradise Kebab & Pizza House - ‬15 min walk
  • ‪Labour Social Club - ‬3 min drive
  • ‪Subway - ‬3 min drive

About this property

Holiday Inn Ellesmere Port by IHG

Hotel in Ellesmere Port with a health club and a sauna
Holiday Inn Ellesmere Port by IHG offers 83 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.
Make yourself at home in one of the 83 air-conditioned rooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms have showers and hair dryers. Conveniences include desks and complimentary newspapers, as well as phones with free local calls.
Be sure to enjoy recreational amenities, including a health club, an indoor pool, and a sauna. This hotel also features complimentary wireless internet access, a picnic area, and a ballroom.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:30 AM to 11 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and a meeting room. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11 AM.
Onsite venue - This restaurant serves breakfast, lunch, and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11 AM for a fee: GBP 14.95 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Health club
  • Indoor pool
  • Sauna

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Hand-held showerhead
  • Handrails in stairways (104 centimetre high)
  • High-pile carpet in room
  • Lift (79 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
This property's swimming pool will be closed every Saturday from September-June during the hours of 9 AM-1 PM.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 14.95 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
During school term times the swimming pool will be closed between 10 AM to 1 PM every Saturday.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ellesmere Port Holiday Inn
Holiday Inn Ellesmere Port
Holiday Inn Hotel Ellesmere Port
Holiday Inn Ellesmere / Cheshire Oaks Ellesmere Port
Holiday Inn Ellesmere / Cheshire Oaks Hotel Ellesmere Port
Holiday Inn Ellesmere Port Hotel
Ellesmere By Ihg Ellesmere
Holiday Inn Ellesmere Port
Holiday Inn Ellesmere Port by IHG Hotel
Holiday Inn Ellesmere Port an IHG Hotel
Holiday Inn Ellesmere Port by IHG Ellesmere Port
Holiday Inn Ellesmere Port by IHG Hotel Ellesmere Port

Reviews

Holiday Inn Ellesmere Port by IHG Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 621 out of 1010 reviews
Rating 8 - Good. 303 out of 1010 reviews
Rating 6 - Okay. 59 out of 1010 reviews
Rating 4 - Poor. 16 out of 1010 reviews
Rating 2 - Terrible. 11 out of 1010 reviews

Reviews

8/10 Good

Wendy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Parking was an issue due to large function. Confusion over payment that was paid months in advabce. Overall a good stay, receptionist Ashleigh was very good.
Stayed 2 nights in Jun 2025

10/10 Excellent

Samantha

Stayed 1 night in Jun 2025

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Toby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Over charged!

Unfortunately when we tried to check in, there seemed to be trouble with the booking and they insisted I paid for the full room rate £147.90, but when I showed them the booking confirmation from yourselves that there was only a balance of £53.24 to pay, they couldn't understand it and there system also was giving problems. After a long wait (45 minutes) they eventually took payment of £53.24. But when I got to the room I then received notification from my bank that another £94.66 had been charged without my authorisation totaling the £147.90 they ask for at the start. I also received notification that the card saved with Hotels.com had also been charged £53.24 I went straight back to reception to ask for an explanation as to why they can take money without my authorisation and why anything had to be paid to start with, they said "the amount was being held as a deposit" which is the first time this was said to me and I've never had to do this before with any booking with yourselves in the past. They informed me it would be returned within 5 days, but I was on a budget and had already budgeted for this money for fuel back to Inverness and food for my family, but there was nothing that could be done as it had already been charged. Needless to say I was not very happy.
Stayed 1 night in Jun 2025

10/10 Excellent

Katie

Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Clare

Stayed 1 night in Jun 2025

10/10 Excellent

Denise

Stayed 3 nights in Jun 2025

8/10 Good

Emma

Stayed 1 night in Jun 2025

10/10 Excellent

Richard A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Deborah

Liked: Staff & service, room comfort
Overall the hotel was ok. There were a few marks on table and chair. The bath was very high and difficult to get into for a shower. The bed seemed smaller the advertised king size. The air con was great, especially after a very hot day. Service was excellent and staff were very helpful.
Stayed 1 night in Jun 2025

10/10 Excellent

Cher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jun 2025

2/10 Terrible

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

OVERCHARGED

Made to pay twice. Still awaiting my refund.
Stayed 1 night in Jun 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was lovely. However despite getting the helpful man from reception to come and have a look at the air con unit that was only blowing hot air it was only a temporary fix. It kept going on and off during the night and ended up being extremely hot, humid and unable to sleep. This had a negative effect on the comfort rating.
Stayed 1 night in Jun 2025

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Stayed 1 night in Jun 2025

8/10 Good

Shona

Nice hotel

It was a good hotel for a break with plenty round about
Stayed 2 nights in Jun 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 1 night in Jun 2025

10/10 Excellent

Michala

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff could not have been anymore friendly and helpful, we will definitely stay here again.
Stayed 1 night in May 2025

2/10 Terrible

Sheila

Stayed 3 nights in May 2025

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. Food was great, and the staff were very accommodating. I would stay here again.
Stayed 1 night in May 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Nice and Pleasant Stay

Had a very nice one night at this hotel and am very pleased with our stay. Very nice and clean place and the staff were very friendly polite. Would definitely stay again.
Stayed 1 night in May 2025

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities
Exemplary customer service. All staff very friendly and helpful. Very warm welcome and went out of their way to help us with queries.
Stayed 1 night in May 2025

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a lovely location and very convenient for Chester Soon and Chester Oaks although we had a hire car. Very clean, comfortable room with 2 double beds and views over the canal. The blackout curtains are great and we both slept very well both nights. Very easy checkin and checkout.
Stayed 2 nights in May 2025