4/10 Poor
Anthony
25 Jan 2026
Disliked: Cleanliness, amenities
1. There was a large crack in a window pane that was covered by masking tape. Clear tape would have been better to disguise it. Simple change.
2. The bath had a LOT of scratched chips out of it.
3. The spare toilet roll holder was at shin height so it made you sit on the toilet at an angle.
4. The bed was so close to the fire surround that you had to lean slightly to get past, after you had moved the elephant decoration statue out of the way first.
5. There were those ultrasoft pillows on the bed that you sink right into and when asked if we could get some firm pillows reception didn't even know if there were any available. Supplied us with more soft pillows instead.
6. Cobwebs around the ceiling and cornices right around the room.
7. Has a silly decorative serving style trolley doing nothing but no where to place a suitcase, never-mind 2 cases that would not have been in the way all the time.
8. Brasserie is one of those places that automatically add a 10% tip that you have to ask to be removed rather than being something you add to show an over-and-above experience.
9. Had wrong prices on bill, more than the menu stated.
10. Decor in the Brasserie and fine dining restaurant was trying to be modern in an old castle that you would expect the internal to match as part of the experience.
The quality of the Brasserie tables and chairs was severely below expectations for the type of place it was portrayed as.
11. Even though the room was a good size it had no sitting chairs
TBC
Anthony
Stayed 1 night in Jan 2026
