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The air conditioner was not cooling as expected

Nice

Yes

Amazing staff Black was our restaurant concierge he was a amazing but by the biggest stand out was George who is the property manager from heaven. I cannot say this enough they need to promote give immediate raises and do everything to keep that man. Well knowledged about Ghana and the area attractions very charismatic funny and charming and very kind to my wife and great with our baby. He attended to any issues that came up. Thank you to George you have made our stay on Ghana amazing. The food was solid a bit too Western for our taste we would love more Ghanian options but all still delicious and there was a rowdy group from somewhere in Europe there but all the other guest were Ghanian and very delightful. Amazing experience overall.

The breakfast and the pool was excellent.

My stay at Urbano Hotel left me with mixed feelings, but unfortunately one experience during checkout overshadowed what could have been a pleasant stay. At checkout, the receptionist had to call someone to physically go and inspect my room before I could complete the process. In my opinion, if such procedures are necessary, they should be handled more discreetly so guests do not feel uncomfortable or distrusted. What frustrated me most was the issue surrounding the water bottles. When I checked in, I was informed that water was complimentary. However, during checkout, the receptionist informed me, almost excitedly, that I had consumed two bottles of water and therefore owed 24 cedis. I was honestly shocked because I genuinely believed the bottled water provided in the room was complimentary, based on what I had been told earlier. I was then informed that only the warm bottles of water placed on the desk were complimentary, while the cold ones inside the refrigerator were not. Honestly, that made very little sense to me. In Ghana’s heat, most guests will naturally reach for the cold water in the fridge rather than warm water sitting on a desk. The bigger issue was the complete lack of communication and transparency. There was no visible price list, no minibar notice, and no explanation during check-in that the refrigerated water carried a separate charge of 12 cedis per small bottle. Without that information, the situation felt misleading and unnecessarily unpleasant.