Book Costa Maya hotels

Good service

The staff at El Fuerte were definitely a highlight — very helpful, kind, and supportive throughout our stay. The rooms are a bit outdated, but they were clean and perfectly fine for what you’d expect at this level. There was a slight humid, musty smell at first, but it went away quickly once the AC was running. Overall, I’d rate it about 2.5 stars. Nothing fancy, but comfortable and pleasant — and I’d stay here again.

Nice Stay

The people who work in the hotel are amazing

The entrance is dirty! The parking lot gives a terrinle image of what the hotel is going to look like. Evwn being only soil, it can be clean. The outer facade has a flaf of the hotel that looks super old and ugly, it literally gives the i.pression of a cheap hotel. My brother passed by and didn't want to stau in it because of the look. The entrance stairs are painted with a paint that shows the soil of all the shoes, it looks dirty, with a nice facade, well painted you would make it look sooo different. This is a nice hotel that with a little little love would be amaaazing!!! The sargazo smell is horrible... we loooved how spacious our room was!!!!!!the terrace it has to the malecon is amaaaazing!!!!! It was clean, though the bathroom can have some improvements, just by painting the wall would make it look cleaner. The shower also needs some detailing. The music at night is reaaly good! I loved listening pop mexican music such as Luis Miguel and Enrique Iglesias. I stayed down for hours! Loved it! It is very well located! I couldn't have breakfast since we went on a dive trip and the breakfast starts very late.. it should start at 7.. The pool is only a big jacuzzi but it is not clean. You can make a beautiful rooftop there! You have the place to make it. The view of the hotel is amaaaazing. We enjoyed opening the terrace and looking at the ocean! The staf was super nice, specially Montserrat.. all of them..Overall we enjoyed very much our stay!

We visited Mahahual for the first time, traveling from Cancun with a stop at Xel-Ha along the way. The property manager was very accommodating and arranged a smooth late check-in for us. My daughter absolutely loved the beach right in front of the hotel, and we also booked an amazing snorkeling tour. While the hotel doesn’t have on-site parking, we found a safe spot by the basketball court just behind the property. We stayed in a double room, which was comfortable and met our needs, with cozy beds for a good night’s rest.