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Aquastar Hotel & Apartments

3.5 star property

Photo gallery for Aquastar Hotel & Apartments

Exclusive Room, Private Pool, Ocean View
Premium Room, 1 Bedroom, Bathtub, Oceanfront | Balcony view
On the beach, fishing
Lobby sitting area
Premium Room, 1 Bedroom, Bathtub, Oceanfront | View from room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Bar

Explore the area

View map
Carretera Mahahual, Xcalak Km 0.5, Mahahual, QROO, 77728
  • Place, Mahahual Beach
    ‪1 min walk‬
  • Place, Mahahual Lighthouse
    ‪6 min walk‬
  • Place, Maya Water Park
    ‪5 min drive‬

Room options

View all photos for Superior Queen Room

Premium bedding, in-room safe, desk, free WiFi

Superior Queen Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior King Room with Partial Sea View

Premium bedding, in-room safe, desk, free WiFi

Superior King Room with Partial Sea View

  • Sleeps 2
  • Free Wi-Fi

View all photos for Room Executive

Premium bedding, in-room safe, desk, free WiFi

Room Executive

  • 25 sq m
  • Sleeps 3
  • Free Wi-Fi

View all photos for Room Superior with View

Premium bedding, in-room safe, desk, free WiFi

Room Superior with View

  • 20 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for 2-Bedroom Apartment Superior

Premium bedding, in-room safe, desk, free WiFi

2-Bedroom Apartment Superior

  • 35 sq m
  • Sleeps 6
  • Free Wi-Fi

View all photos for Premium Room, 1 Bedroom, Bathtub, Oceanfront

Premium Room, 1 Bedroom, Bathtub, Oceanfront | Jetted bathtub

Premium Room, 1 Bedroom, Bathtub, Oceanfront

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Quadruple Room, 2 Double Beds

Premium bedding, in-room safe, desk, free WiFi

Superior Quadruple Room, 2 Double Beds

8.6 out of 10
Excellent
(7 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Premium Apartment, 2 Bedrooms

Premium Apartment, 2 Bedrooms

Premium Apartment, 2 Bedrooms

9.6 out of 10
Exceptional
(4 reviews)
  • 30 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Single Bunk Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, Partial Sea View

Superior Room, 1 King Bed, Partial Sea View | View from room

Superior Room, 1 King Bed, Partial Sea View

8.8 out of 10
Excellent
(3 reviews)
  • Partial sea view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, No Windows

Standard Room, 1 King Bed, No Windows

Standard Room, 1 King Bed, No Windows

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Exclusive Room, Private Pool, Ocean View

Exclusive Room, Private Pool, Ocean View

Exclusive Room, Private Pool, Ocean View

7.4 out of 10
Good
(3 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Quadruple Room, 2 Double Beds

Premium bedding, in-room safe, desk, free WiFi

Superior Quadruple Room, 2 Double Beds

  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite Junior with Partial Sea View

Premium bedding, in-room safe, desk, free WiFi

Suite Junior with Partial Sea View

  • Partial sea view
  • 35 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Suite with Ocean View

Premium bedding, in-room safe, desk, free WiFi

Suite with Ocean View

  • Ocean view
  • 35 sq m
  • Sleeps 3
  • Free Wi-Fi

View all photos for Premium Apartment, 2 Bedrooms, Sea View

Premium Apartment, 2 Bedrooms, Sea View

Premium Apartment, 2 Bedrooms, Sea View

  • Sea view
  • 30 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

View all photos for Room Standard

Premium bedding, in-room safe, desk, free WiFi

Room Standard

  • 25 sq m
  • Sleeps 2
  • Free Wi-Fi

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Interior
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  • Parking included
  • Free Wi-Fi
4.2 out of 5, Very good, 729 reviews
The price is AU$47
includes taxes & fees
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About the area

Mahahual

With a stay at Aquastar Hotel & Apartments in Mahahual, you'll be on the beach, steps from Mahahual Beach and a 3-minute drive from Costa Maya Port. .This beach hotel is 0.3 mi (0.5 km) from Mahahual Lighthouse and 1.6 mi (2.6 km) from Maya Water Park.

What's nearby

  • Mahahual Beach - 1 min walk - 0.1 km
  • Mahahual Lighthouse - 6 min walk - 0.6 km
  • Dolphin Discovery - 5 min drive - 2.5 km
  • Maya Water Park - 5 min drive - 2.5 km
  • Maya Chan Beach - 25 min drive - 8.4 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 131 min drive

Restaurants

  • ‪The Krazy Lobster - ‬6 min walk
  • ‪La Tartaleta - ‬16 min walk
  • ‪Yaya Beach Club - ‬10 min walk
  • ‪Maya Bar - ‬4 min walk
  • ‪Ibiza Sunset - ‬9 min walk

About this property

Aquastar Hotel & Apartments

Aquastar Hotel & Apartments offers 23 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. Flat-screen televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.
2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 23 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Dip into one of the 2 outdoor pools or enjoy other recreational amenities, which include bicycles to rent. Additional amenities at this Mediterranean hotel include complimentary wireless internet access and concierge services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Continental breakfasts are available daily from 7:30 AM to 11:30 AM for a fee.
Featured amenities include a 24-hour front desk and a safe deposit box at the front desk.
Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.
Aquastar Hotel & Apartments has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: MXN 210 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Boat tours
  • Ecotours
  • Fishing

Family friendly

  • 2 outdoor pools
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • On the beach
  • Pool loungers
  • Terrace

Accessibility

  • No lift

More

  • Mediterranean architecture
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 17.60 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MXN 210 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Aqua Star Hotel Apartments Mahahual

Aqua Star Hotel Apartments

Aqua Star Mahahual

Aqua Star Hotel Apartments

Aquastar & Apartments Mahahual

Aquastar Hotel & Apartments Hotel

Aquastar Hotel & Apartments Mahahual

Aquastar Hotel & Apartments Hotel Mahahual

Aquastar Hotel & Apartments Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 249 out of 593 reviews
Rating 8 - Good. 178 out of 593 reviews
Rating 6 - Okay. 79 out of 593 reviews
Rating 4 - Poor. 46 out of 593 reviews
Rating 2 - Terrible. 41 out of 593 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Mark Miller, Sheila

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The outside area and pool of the Aquastar hotel was beautiful. We especially enjoyed the waterfront seats and hammocks. We found the rooms to be very plain and noisy. We could hear every sound from our neighbors across the hall. We also ended up with a double instead of the Queen room that we booked. That aside, we did enjoy our stay.
Stayed 3 nights in Jan 2026

6/10 Okay

Nicole

Stayed 2 nights in Jan 2026

8/10 Good

Michael, East St Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant/bar staff has been great, everyone is friendly, room is clean and simple, location is very convenient.
Stayed 1 night in Jan 2026

2/10 Terrible

Georgia

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not clean. The hotel is not the same as before. Dirty pots, dinghy towels. Just horrible.
Stayed 1 night in Jan 2026

10/10 Excellent

Katia

Liked: Cleanliness, property conditions & facilities
amazing staff
Stayed 1 night in Jan 2026

8/10 Good

Asha

Stayed 5 nights in Dec 2025

10/10 Excellent

Jazmín Concepción Becerra

Stayed 3 nights in Dec 2025

10/10 Excellent

Gustavo

Liked: Cleanliness, property conditions & facilities
Buen lugar en área agradable para disfrutar del mar.
Stayed 1 night in Dec 2025

10/10 Excellent

jose

Liked: Cleanliness, amenities, property conditions & facilities
Good service
Stayed 2 nights in Nov 2025

10/10 Excellent

Luis, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel to stay in Mahahual, we rented a two room with the kitchen and we really enjoyed.
Stayed 2 nights in Oct 2025

10/10 Excellent

Gennady

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all was good
Stayed 2 nights in Mar 2024

10/10 Excellent

Gabriela

Stayed 3 nights in Sep 2025

8/10 Good

Juan

Stayed 3 nights in Aug 2025

8/10 Good

Nayeli

Travelled with family
Liked: Staff & service, room comfort

Personal muy atento y profesional

El personal del hotel y restaurant fueron atentos y resolvieron todas nuestras dudas y problemas que se presentaron. El hotel está bien, pero creo que algunas cosas necesitan renovarse, por ejemplo las llaves de agua de nuestro cuartos estaban verdes. También las sábanas estaban ya muy lavadas y tenían manchas, aunque nos dijeron que las acababan de cambiar, y el personal las cambió. El hotel es un poco ruidoso, pero nosotros íbamos en plan familiar. Una pena el sargazo, infórmense antes de ir, no disfrutamos tanto porque cambia el color del agua y no es lo mismo.
Stayed 6 nights in Jul 2025

10/10 Excellent

Sigifredo

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Jul 2025

8/10 Good

Ashton

Stayed 2 nights in Jul 2025

6/10 Okay

Andrea

Stayed 2 nights in Jun 2025

10/10 Excellent

Veronica

Stayed 2 nights in Jun 2025

10/10 Excellent

Jorge

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente ubicación en Mahahual

El hotel esta muy moderno, limpio y en excelentes condiciones. Esta muy bien ubicado con una alberca muy bonita y un club de playa precioso.
Stayed 4 nights in Jun 2025

8/10 Good

Jessica

Travelled with partner
Liked: Amenities, property conditions & facilities
Rooms are great!
Stayed 1 night in May 2025

10/10 Excellent

John, GLENVIEW

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

6/10 Okay

Lleymi

Travelled with family and small children
Liked: Cleanliness
Was clean but very small
Stayed 1 night in Apr 2025

8/10 Good

Barbara

Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views of the sea from the Ocean-view rooms! Staff, notably Alessandra the concierge, was very friendly and helpful! It was very windy during our stay, so the sargassum/seaweed built up horribly right in front of the hotel, but walking down the malecon a few blocks gets you to a really nice beach area. Lots of restaurants to choose from including the one at the hotel which served decent food and drinks. I would definitely recommend this area and hotel to others.
Stayed 4 nights in Apr 2025

6/10 Okay

Vicent

Travelled with family and small children
😊
Stayed 1 night in Mar 2025

2/10 Terrible

CRYOLOGISTICS

Stayed 1 night in Mar 2025