4/10 Poor
Martin
Travelled with family
7 May 2025
Liked: Staff & service
Disliked: Room comfort
Hotels.com pictures are not accurate
The restaurant and bar staff are lovely but that still does not make up for the state of the room.
The pictures of the Superior Room on the hotel website are misleading.
The pictures attached show the grim reality of their Superior Rooms.
I spoke to the front desk who told me that
"yes, your room is superior but all rooms are different"
Luckily we were just staying for 2 nights.
Add to this:
• no hot water on both days (front desk said the water situation impacted everyone as if she thought that made us feel better
• tiny bathroom
• no sound proofing in the room. It's possible to hear everything in the adjoining room
• clothes storage that was just an open shelf unit
• no extra bed (we didn't need one but the website said it had one"
• standard domestic fridge in the room that made a racket
• no tea / coffee making facilities (well, unless you consider three packets of Green Tea (nothing else) to nail that feature) The room was tired. The one piece of furniture was cracked and splitting where the cheap MDF material had got damp.
We strongly believe it is the worst hotel bedroom we have ever experienced.
But as I said at the start. The restaurant team and bar team were delightful.


Martin
Stayed 2 nights in Apr 2025