Hilton Chicago

4.0 star property

Photo gallery for Hilton Chicago

Exterior
Property video
Bar (on property)
Meeting facility
Suite, 1 King Bed | Living area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available

Explore the area

View map
720 S Michigan Ave, Chicago, IL, 60605
  • Place, Millennium Park
    ‪12 min walk‬
  • Place, Grant Park
    ‪16 min walk‬
  • Place, Soldier Field
    ‪17 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

Room options

Mobility Hearing Accessible Two Double Room with Transfer Shower

  • Sleeps 4

Accessible King Room with Shower

  • Sleeps 2

Room, 2 Double Beds

9.0 out of 10
Wonderful
(74 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom

  • 82 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

Room, 1 Double Bed

10.0 out of 10
Exceptional
(1 review)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

Room, 2 Double Beds, Lake View

7.8 out of 10
Good
(9 reviews)
  • 37 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

Superior Room, 2 Double Beds, Accessible, Bathtub (High Floor)

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Superior Room, 2 Double Beds, Accessible (High Floor, Roll-in Shower)

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Superior Room, 2 Double Beds, Accessible (High Floor)

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Superior Room, 1 King Bed, Accessible, Bathtub (High Floor)

7.0 out of 10
Good
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Superior Room, 1 King Bed, Accessible (High Floor, Roll-in Shower)

8.0 out of 10
Very good
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Superior Room, 1 King Bed, Accessible (High Floor)

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(39 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Lake View

8.4 out of 10
Very good
(34 reviews)
  • 37 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds

8.8 out of 10
Excellent
(8 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • 39 sq m
  • 1 bedroom
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Accessible (Transfer Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible (Roll-In Shower)

9.2 out of 10
Wonderful
(7 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (3x3 Shower, Mobility & Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Accessible (3x3 Shower, Mobility & Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

8.8 out of 10
Excellent
(3 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

Luxury Suite, 2 Bedrooms

  • 87 sq m
  • 2 bedrooms
  • Lake view
  • Sleeps 6
  • 1 King Bed

Superior Room, 2 Queen Beds (High Floor)

8.4 out of 10
Very good
(9 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Traditional Suite, 2 Bedrooms (Parlor)

  • 82 sq m
  • 2 bedrooms
  • Lake view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

Luxury Suite, 1 King Bed

  • 82 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

Hearing Accessible High Floor Superior King Room

  • Sleeps 2

Accessible High Floor Superior King Room with Tub

  • Sleeps 2

Accessible High Floor Superior King Room with Shower

  • Sleeps 2

Hearing Accessible High Floor Superior Two Double Room

  • Sleeps 4

Accessible High Floor Superior Two Double Room with Tub

  • Sleeps 4

Accessible High Floor Superior Two Double Room with Shower

  • Sleeps 4

High Floor Superior King Room

  • Sleeps 2

High Floor Superior Two Double Room

  • Sleeps 4

High Floor Superior Two Queen Room

  • Sleeps 4

Hearing Accessible King Room

  • Sleeps 2

Room, 2 Double Beds, Accessible (Hearing)

9.0 out of 10
Wonderful
(4 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed, Accessible (Hearing)

8.0 out of 10
Very good
(1 review)
  • 39 sq m
  • 1 bedroom
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

Family Room, 4 Bedrooms

  • 82 sq m
  • Lake view
  • Sleeps 16
  • 4 Twin Beds

Room (Parlor)

  • 34 sq m
  • Lake view
  • Sleeps 2
  • 1 Twin Murphy Bed

Mobility Hearing Accessible King Room with Lake View and 3X3 Shower

  • Sleeps 2

Mobility Hearing Accessible King Room with Tub

  • Sleeps 2

Mobility Hearing Accessible Two Double Room with 3X3 Shower

  • Sleeps 4

Luxury Suite, 3 Bedrooms

  • 82 sq m
  • 3 bedrooms
  • Lake view
  • Sleeps 8
  • 1 King Bed

Suite, 1 King Bed

  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed

  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed

  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 1 King Bed

Suite, Multiple Beds

  • 2 bedrooms
  • Lake view
  • Sleeps 6
  • 2 King Beds

Suite, Multiple Beds

  • 2 bedrooms
  • Lake view
  • Sleeps 6
  • 2 King Beds

Suite, Multiple Beds, Lake View

  • 2 bedrooms
  • Lake view
  • Sleeps 8
  • 3 King Beds

Suite, Multiple Beds

  • 2 bedrooms
  • Lake view
  • Sleeps 8
  • 3 King Beds

Suite, Multiple Beds, Non Smoking

  • 2 bedrooms
  • Lake view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Presidential Suite, Multiple Beds

  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Hearing Accessible Junior Suite

  • Sleeps 2

Hearing Accessible Two Double Room

  • Sleeps 4

Room, 1 King Bed, Lake View

8.8 out of 10
Excellent
(23 reviews)
  • 27 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

One Bedroom Luxury Suite

  • Sleeps 2

One Bedroom King Suite with Parlor

  • Sleeps 2

Two Bedroom Luxury Suite

  • Sleeps 6

Junior Suite

  • Sleeps 2

Standard Double Room

  • Sleeps 2

King Room

  • Sleeps 2

Two Double Room

  • Sleeps 4

Two Double Room with Lake View

  • Sleeps 4

Two Queen Room

  • Sleeps 4

Two Queen Room with Lake View

  • Sleeps 4

Two Queen Room with Two Bathroom

  • Sleeps 4

Two Double Room with Two Bathroom

  • Sleeps 4

King Room with Lake View

  • Sleeps 2

Room, 1 King Bed

8.4 out of 10
Very good
(102 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

Superior Room, 1 King Bed (High Floor)

9.0 out of 10
Wonderful
(9 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, 2 Bathrooms

7.8 out of 10
Good
(17 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Superior Room, 2 Double Beds (High Floor)

8.4 out of 10
Very good
(6 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Marshall Field Suite

  • Sleeps 4

Suite With Lake View

  • Sleeps 4

Two Bedroom Suite with Parlor

  • Sleeps 6

Similar properties

About the area

Chicago

With a stay at Hilton Chicago, you'll be centrally located in Chicago, within a 10-minute walk of Buckingham Fountain and Art Institute of Chicago. .This historic hotel is 0.7 mi (1.1 km) from Millennium Park and 0.9 mi (1.4 km) from Field Museum of Natural History.

What's nearby

  • Art Institute of Chicago - 11 min walk - 1.0 km
  • Millennium Park - 12 min walk - 1.1 km
  • Shedd Aquarium - 14 min walk - 1.3 km
  • Grant Park - 16 min walk - 1.4 km
  • Soldier Field - 17 min walk - 1.5 km

Getting around

  • Harrison Station - 5 min walk
  • Chicago Museum Campus-11th Street Station - 7 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 39 min drive

Restaurants

  • ‪Lou Malnati's Pizzeria - ‬4 min walk
  • ‪Art of Pizza on State Street - ‬4 min walk
  • ‪Devil Dawgs on State - ‬4 min walk
  • ‪Thai Spoon - ‬4 min walk
  • ‪Lao Sze Chuan - ‬5 min walk

About this property

Hilton Chicago

Historic hotel with 2 restaurants and a health club
Hilton Chicago offers 1544 accommodations with laptop-compatible safes and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 1544 individually decorated guestrooms. Your pillowtop bed comes with premium bedding. Cable programming provides entertainment, and wired and wireless internet access is available for a surcharge. Bathrooms feature shower/tub combinations, designer toiletries, and hair dryers.
Take advantage of recreational opportunities offered, including a health club, an indoor pool, and a hot tub. This hotel also features complimentary wireless internet access, gift shops/newsstands, and wedding services.
Grab a bite to eat at Herb N Kitchen, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to noon for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-in. Planning an event in Chicago? This hotel has 234000 square feet (21739 square meters) of space consisting of a conference center and 50 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and noon.
Herb N Kitchen - This café serves breakfast, lunch, dinner, and light fare.
Kitty O Sheas - This restaurant specializes in Irish cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
720 Bar and Grill - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Covered parking on site (USD 72 per night)
  • Covered valet parking on site (USD 88 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; USD 35 for adults and USD 17 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • 720 Bar and Grill
  • Herb N Kitchen
  • Kitty O Sheas

Things to do

  • Bicycle rentals
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna

Family friendly

  • Free rollaway/extra bed
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 50 meeting rooms
  • Business centre
  • Conference centre (234,000 square foot of space)
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (118 centimetre wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (116 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 29 floors
  • Ballroom
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 1927
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch HDTV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Up to 75 lbs per pet

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 29.35 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 35 for adults and USD 17 for children
  • Fee for in-room wireless internet: USD 12.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 12.95 per night (rates may vary)
  • Covered self parking fee: USD 72.00 per night
  • Covered valet parking fee: USD 88.00 per day
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Property Registration Number 60605

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chicago Hilton Michigan Ave
Hilton Chicago Cultural Mile
Hilton Chicago Michigan Ave Cultural Mile
Hilton Michigan Ave Cultural Mile
Hilton Michigan Ave Cultural Mile Hotel
Hilton Michigan Ave Cultural Mile Hotel Chicago
Hilton Chicago Michigan Ave Cultural Mile Hotel
Hilton Chicag
Hilton Chicago Hotel
Hilton Chicago Chicago
Hilton Chicago Hotel Chicago
Hilton Chicago Michigan Ave Cultural Mile

Hilton Chicago Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1343 out of 2294 reviews
Rating 8 - Good. 419 out of 2294 reviews
Rating 6 - Okay. 269 out of 2294 reviews
Rating 4 - Poor. 148 out of 2294 reviews
Rating 2 - Terrible. 115 out of 2294 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hannah

Stayed 1 night in Jun 2025

10/10 Excellent

Melody, Marysville

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family loves to stay at the Hilton. It's close to many classic Chicago sites. You have a wonderful deep dish pizza around the corner. The staff are always friendly and efficient.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jasmine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Hilton honors member so they treated me extra special will be booking when I go back to Chicago
Tablet in the room with welcome greeting, book attractions, Bluetooth speaker & more
Stayed 1 night in Aug 2025

10/10 Excellent

Monte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, perfect location for family to stay on vacation, close to lots of things
Stayed 2 nights in Aug 2025

8/10 Good

tiffany

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Kathleen

Stayed 3 nights in Jul 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 1 night in Jun 2025

8/10 Good

Christina

Liked: Cleanliness, staff & service
Run-
Stayed 2 nights in Aug 2025

8/10 Good

Michael

Stayed 1 night in Aug 2025

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

6/10 Okay

Markeyta

Travelled with family
Liked: Amenities
The property itself was beautiful. I didn't like that my rooms view was a brick wall. Also the room was small for 2 people and 2 beds. Also I called the night before check-in to get some information and I never got through to a live person. I was on hold for over an hour and I called over 20 times. I spoke with a nice Lady by the name of Sam who works downstairs she tried her best to help and we ended up with nothing. I there were charges that I was unaware of and the parking fees were through the roof. if I had the chance to speak with someone I could have been better prepared. A $10 credit for food does nothing when everything is over $10
Stayed 1 night in Aug 2025

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Herb Cafe food in the hotel was mediocre for the arm and leg price we paid for a slice of pizza! Better off going to a restaurant.
Stayed 3 nights in Aug 2025

10/10 Excellent

Aaron Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great staff, fast service
Stayed 3 nights in Aug 2025

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay and it was conveniently located around a lot of attractions downtown.
Stayed 1 night in Aug 2025

10/10 Excellent

Francisco

Stayed 2 nights in Aug 2025

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Jason

Stayed 3 nights in Aug 2025

10/10 Excellent

Karnik Bipin

Liked: Amenities
Its very good and excellent property
Stayed 4 nights in Aug 2025

10/10 Excellent

Ellen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in good location.
Stayed 3 nights in Aug 2025

10/10 Excellent

Delin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Old facility in the room, but very good service with big rooms
Stayed 2 nights in Aug 2025

4/10 Poor

Erika

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This stay at Hilton Chicago downtown was average (at best). Initially check in was crowded and guest service staff did not provide any kind of customer service experience. The lines were not structured efficiently and did not move efficiently. When I first went to my room, with all of my belongings, I noticed that the room smelled like smoke. I called the front desk twice before I reached anyone and they agreed to move my room. I took all of my belongings back down to the lobby and waited again, in the line to get new keys, the guest service representative was terse at that time and did not acknowledge my experience. The condition of the second room was much better. The beds at this property are acceptable (not great) but the pillows are small and absolutely the worst pillows I have ever used at a hotel. I got many text messages during my stay about my experience but when I responded nobody contacted me. For example, I knew I was going to get back very late for a work event so I texted to request a late checkout. I never heard back. I called in, in the morning to ask for the late checkout and the representative denied the request immediately saying 'someone else is checking in right after you'. Then on the way out, I was stopped for a 'Hilton Grand Vacations' sales pitch. I am a Hilton Honors gold member and I stay at Hilton properties frequently for business travel. I am noticing the quality, especially in the customer service realm drastically declining.
Stayed 2 nights in Aug 2025

10/10 Excellent

Shelley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Damion

Liked: Cleanliness, staff & service, property conditions & facilities
It was fun
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

8/10 Good

Xudong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view is great, but the insulation is bad and it is quite noisy.
Stayed 2 nights in Aug 2025