4/10 Poor
Charity
Travelled with family, Travelled with partner
26 Sept 2025
Disliked: Staff & service, amenities
Uncontrolled noise levels, I had a washing machine banging from the wall behind me and a room with individuals screaming laughing well into the night, followed by insanely loud tv all night long. I asked to be moved rooms and was denied this request as they claimed they would fix the problem, despite the groups next to me staying another night as well. The noise level the following night was worse. We had 2 nights of no sleep and no help from staff. My room was next to the front desk on the 1st floor, the tv and screaming and yelling sounded loudly into the hallways. I called in the night to have to the noise addressed, which was to no avail. The staff claimed There were no open rooms available to be moved to, yet the parking lot was less than a 1/4 full.
Breakfast would have been acceptable, I’d the juice machine would have been working, mold on the bread and the hot food hadn’t been empty by 8 am.
Also, read the fine print- you must have a cc with the name of the person renting the room- the cc you make the reservation with is not acceptable. This of course was a huge surprise and a source of extreme contention with staff. I secured the room with my husband’s cc and presented it at check in. He was standing with me while Checking in but still they refused the cc and lectured me at length about reading their contract. All in all a very, very unpleasant stay.
Charity
Stayed 2 nights in Sep 2025