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The Queen at Chester Hotel, BW Premier Collection

4.0 star property

Photo gallery for The Queen at Chester Hotel, BW Premier Collection

Exterior
Bar (on property)
Breakfast and dinner served
Terrace/patio
Lounge

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available

Explore the area

View map
City Rd, Chester, England, CH1 3AH
  • Place, Grosvenor Park
    ‪7 min walk‬
  • Place, Chester Cathedral
    ‪13 min walk‬
  • Place, Chester City Walls
    ‪13 min walk‬
  • Airport, Chester (CEG-Hawarden)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(60 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

8.4 out of 10
Very good
(19 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double Room

  • Sleeps 2

Classic Twin Room

  • Sleeps 2

Executive Double Room

  • Sleeps 2

View all photos for Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

9.0 out of 10
Wonderful
(12 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(10 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

9.6 out of 10
Exceptional
(7 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for 2 Double Beds, Non-Smoking, Family Room

Bathroom

2 Double Beds, Non-Smoking, Family Room

  • Sleeps 2

1 Double Bed, Non-Smoking, Deluxe Room

  • Sleeps 2

1 Double Bed, Non-Smoking, Small Room

  • Sleeps 2

Junior King Suite-Non-Smoking

  • Sleeps 2

1 Double Bed, Non-Smoking, Superior Room, Sofabed For One Person

  • Sleeps 2

Classic Single

  • Sleeps 1

Classic Single

  • Sleeps 1

View all photos for Suite

Desk, iron/ironing board, free WiFi, bed sheets

Suite

  • Sleeps 2

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Moxy Chester
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.5 out of 5, Wonderful, 703 reviews
The price is AU$127
includes taxes & fees
25 Jan - 26 Jan 2026
Moxy Chester

About the area

Chester

With a stay at The Queen at Chester Hotel, BW Premier Collection, you'll be centrally located in Chester, within a 5-minute drive of Chester City Walls and Chester Racecourse. .This hotel is 3.3 mi (5.3 km) from Chester Zoo and 6.3 mi (10.1 km) from Cheshire Oaks Designer Outlet.

What's nearby

  • Grosvenor Park - 7 min walk - 0.7 km
  • Chester Cathedral - 13 min walk - 1.2 km
  • Chester City Walls - 13 min walk - 1.2 km
  • University of Chester - 14 min walk - 1.2 km
  • Chester Racecourse - 4 min drive - 2.3 km

Getting around

  • Chester Station - 1 min walk
  • Chester (CEG-Hawarden) - 24 min drive

Restaurants

  • ‪Costa Coffee - ‬1 min walk
  • ‪The Old Harkers Arms - ‬5 min walk
  • ‪Town Crier - ‬1 min walk
  • ‪The Cellar - ‬5 min walk
  • ‪Brook Street Cafe & Bistro - ‬7 min walk

About this property

The Queen at Chester Hotel, BW Premier Collection

Victorian hotel with a 24-hour front desk and a restaurant
The Queen at Chester Hotel, BW Premier Collection offers 218 air-conditioned accommodations with coffee/tea makers and hair dryers. Digital television is provided. Bathrooms include shower/tub combinations.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Make yourself at home in one of the 218 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional features at this Victorian hotel include concierge services, wedding services, and a fireplace in the lobby.
Satisfy your appetite for dinner at the hotel's restaurant, V&A Restaurant, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. To-go breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Self parking (subject to charges) is available onsite.
To-go breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
V&A Restaurant - This restaurant serves breakfast and dinner.
V&A Lounge - Onsite bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Uncovered parking on site (GBP 15 per night)
  • Limited on-site self parking

Food and drink

  • Daily breakfast to-go available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • V&A Lounge
  • V&A Restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 7 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 50.00 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30 per night
Cribs (infant beds) are available for GBP 15.0 per night

Payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately GBP 16.95 per person
  • Uncovered self parking fee: GBP 15 per night
  • Pet fee: GBP 50.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester
The Queen at Chester BW Premier Collection
The Queen at Chester Hotel, BW Premier Collection Hotel
The Queen at Chester Hotel, BW Premier Collection Chester
The Queen at Chester Hotel, BW Premier Collection Hotel Chester

The Queen at Chester Hotel, BW Premier Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 552 out of 1003 reviews
Rating 8 - Good. 269 out of 1003 reviews
Rating 6 - Okay. 111 out of 1003 reviews
Rating 4 - Poor. 43 out of 1003 reviews
Rating 2 - Terrible. 28 out of 1003 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Rachel

Business traveller
Disliked: Cleanliness, property conditions & facilities
Poor room. Chipped and stained bathroom. Needs an overhaul, including staffing levels.
Stayed 1 night in Sep 2025

2/10 Terrible

Lauren

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean room, very comfy bed. Friendly staff
Stayed 1 night in Sep 2025

8/10 Good

Michael

Stayed 1 night in Sep 2025

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in an excellent location. Friendly staff. Room was immaculate and stylish. Would definitely recommend.
Stayed 1 night in Sep 2025

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities
Very handy for train station. Staff lovely, breakfast really nice. Room could have done with a little TLC but it was very clean.
Stayed 1 night in Sep 2025

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The building and setting were awesome. Nice friendly staff and quite location.
Stayed 1 night in Sep 2025

10/10 Excellent

Charlotte

Stayed 1 night in Sep 2025

4/10 Poor

Shelagh

Disliked: Cleanliness, property conditions & facilities
The room we were allocated had a bathroom door that didn’t close. It was obvious that attempts had been made to plane something off the bottom of the door, the wood was splintered. The hinges however had several coats of paint on them, so the door had been there some time. I found this situation unacceptable especially for a 4 star hotel. The room should be out of use until the door is fixed. We told management when we went to breakfast and was told that maintenance had been contacted. On our return from our day in Chester about 4 pm , nothing had been done. We had to say this was unacceptable and after about 90 minutes we were finally offered a n alternative room. This was in the Kings part of the hotel and was quite a walk which as a disabled persons I was unable to manage. Eventually we were given an alternative which was fine, however my husband had to move all our belongings. We had a very comfortable night and went out for the day. When we returned about 5.30 our room hadn’t been serviced. My husband went down to reception to report this and spoke to a manager, a very nice gentleman came and made the bed with a clean sheet. The manager agreed our experience had not been great and gave us a discount. About 30 minutes later my husband went to make a coffee and this hadn’t been replenished. He went down to reception again and somebody came along to replenish the coffee etc and changed the towels. Overall this was a very disappointing experience.
Stayed 3 nights in Sep 2025

10/10 Excellent

Simone

Stayed 2 nights in Aug 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, room comfort
First room allocated broken toilet. Second room ok, but very tired. Very old small TV. Light bulbs need replacing. Stunning bathroom. Good breakfast.
Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Aodhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Stephen

Stayed 3 nights in Sep 2025

6/10 Okay

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ok, but won't be staying there again.

The room was spacious and clean. The bed was comfortable. The Carpark was awkward and overcrowded and overcharged us. The hotel could not rectify this. The room had nowhere to hang dresses. The coat hooks behind the door had been taken down leaving holes in the wall.
Stayed 6 nights in Sep 2025

8/10 Good

Carole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over the road from the station, but the bus stops into are literally outside, walk into town takes about 14 minutes
Stayed 2 nights in Sep 2025

8/10 Good

Kimberly, Virginia Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just needed a room for the night. We thought the accomodations were great (although the tub stop wouldn't work). However, we were awaken in the morning by a loud alarm. We never did figure out what it was for.
Stayed 1 night in Sep 2025

6/10 Okay

Moira

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
My husband and I were put in a room designed for one person. The bed was shoved against a wall and there was no bedside cabinet. Not great
Stayed 3 nights in Sep 2025

8/10 Good

caroline, Liverpool

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Propery easily accessible from train station and to nearby cavities shopping restaurants etc Booked four rooms for a group the other three parties all got upgraded rooms with snacks except me who ended up in ground floor room with room above noisy and people walking around until early hours
Stayed 1 night in Sep 2025

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are a good size and in good condition. Hotel is bright and airy. Convenient location - across road from station and a short walk (15mins?) into town. Some noise from outside if windows are open, but not enough to be disruptive or annoying. My only request would be for shower door to be fixed closer to bath tub so that the bathroom didn’t end up soaked every time I took a shower!
Stayed 2 nights in Sep 2025

8/10 Good

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional
Stayed 2 nights in Sep 2025

6/10 Okay

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The lift to get to upper floors was too small for wheelchair or mobility scooter uses. The breakfast and bar staff were excellent.
Stayed 2 nights in Sep 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
It was a perfect location to get to the train station. Unfortunately, the thermostat wouldn't adjust, so the room was warm.
Stayed 1 night in Sep 2025

10/10 Excellent

David, Congleton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a great location for Chester shopping.
Stayed 1 night in Sep 2025

4/10 Poor

Joanne

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2025