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The Queen at Chester Hotel, BW Premier Collection

4.0 star property

Photo gallery for The Queen at Chester Hotel, BW Premier Collection

Bar (on property)
Front of property
Lounge
Terrace/patio
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available

Explore the area

View map
City Rd, Chester, England, CH1 3AH
  • Place, Grosvenor Park
    ‪7 min walk‬
  • Place, Chester Cathedral
    ‪13 min walk‬
  • Place, Chester City Walls
    ‪13 min walk‬
  • Airport, Chester (CEG-Hawarden)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(66 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

8.4 out of 10
Very good
(23 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double Room

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2

Classic Twin Room

  • Sleeps 2

Executive Double Room

  • Sleeps 2

View all photos for Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

8.6 out of 10
Excellent
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

8.8 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

8.8 out of 10
Excellent
(13 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for 2 Double Beds, Non-Smoking, Family Room

Bathroom

2 Double Beds, Non-Smoking, Family Room

  • Sleeps 2

1 Double Bed, Non-Smoking, Deluxe Room

  • Sleeps 2

1 Double Bed, Non-Smoking, Small Room

  • Sleeps 2

Junior King Suite-Non-Smoking

  • Sleeps 2

1 Double Bed, Non-Smoking, Superior Room, Sofabed For One Person

  • Sleeps 2

Classic Single

  • Sleeps 1

Classic Single

  • Sleeps 1

Superior King Room - Non-Smoking

  • Sleeps 2

Classic Family Room

  • Sleeps 2

Classic Suite

  • Sleeps 2

2 Single Beds Non-Smoking Standard Room

  • Sleeps 2

View all photos for Suite

Desk, iron/ironing board, free WiFi, bed sheets

Suite

  • Sleeps 2

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About the area

Chester

With a stay at The Queen at Chester Hotel, BW Premier Collection, you'll be centrally located in Chester, within a 5-minute drive of Chester City Walls and Chester Racecourse. .This hotel is 3.3 mi (5.3 km) from Chester Zoo and 0.7 mi (1.1 km) from Grosvenor Park.

What's nearby

  • Grosvenor Park - 7 min walk - 0.7 km
  • Chester Town Hall - 13 min walk - 1.1 km
  • Chester Cathedral - 13 min walk - 1.2 km
  • Chester City Walls - 13 min walk - 1.2 km
  • Chester Racecourse - 3 min drive - 2.0 km

Getting around

  • Chester Station - 1 min walk
  • Chester (CEG-Hawarden) - 24 min drive

Restaurants

  • ‪Hoole Fish Bar - ‬7 min walk
  • ‪The Cellar - ‬5 min walk
  • ‪Costa Coffee - ‬1 min walk
  • ‪The Deva Tap - ‬4 min walk
  • ‪Siam Thai and Teppan-yaki Restaurant - ‬5 min walk

About this property

The Queen at Chester Hotel, BW Premier Collection

The Queen at Chester Hotel, BW Premier Collection offers 218 air-conditioned accommodations with coffee/tea makers and hair dryers. Digital television is provided. Bathrooms include shower/tub combinations.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Make yourself at home in one of the 218 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional features at this Victorian hotel include concierge services, wedding services, and a fireplace in the lobby.
Satisfy your appetite for dinner at the hotel's restaurant, V&A Restaurant, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. To-go breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Self parking (subject to charges) is available onsite.
To-go breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
V&A Restaurant - This restaurant serves breakfast and dinner.
V&A Lounge - Onsite bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Uncovered parking on site (GBP 13 per night)
  • Limited on-site self parking

Food and drink

  • Daily breakfast to-go available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • V&A Lounge
  • V&A Restaurant

Things to do

  • Stereo

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 7 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 50.00 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30.0 per night
Cribs (infant beds) are available for GBP 15.0 per night

Payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately GBP 16.95 per person
  • Uncovered self parking fee: GBP 13 per night
  • Pet fee: GBP 50.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester
The Queen at Chester BW Premier Collection
The Queen at Chester Hotel, BW Premier Collection Hotel
The Queen at Chester Hotel, BW Premier Collection Chester
The Queen at Chester Hotel, BW Premier Collection Hotel Chester

The Queen at Chester Hotel, BW Premier Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 553 out of 1000 reviews
Rating 8 - Good. 268 out of 1000 reviews
Rating 6 - Okay. 108 out of 1000 reviews
Rating 4 - Poor. 41 out of 1000 reviews
Rating 2 - Terrible. 30 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Christopher

Stayed 1 night in Feb 2026

8/10 Good

Robert

Stayed 2 nights in Jan 2026

10/10 Excellent

Yat

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Welcomed. Clean room. Pleasant staff.
Stayed 1 night in Feb 2026

10/10 Excellent

Simon

Stayed 2 nights in Feb 2026

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities
Friendly and efficient staff Room was spotless Lovely breakfast
Stayed 1 night in Feb 2026

6/10 Okay

James

Business traveller
Liked: Staff & service
Disliked: Amenities
Room when I arrived wasn’t quite what I ordered. The shower temperature control didn’t work. Staff are nice.
Stayed 1 night in Feb 2026

10/10 Excellent

gemma

Stayed 1 night in Jan 2026

8/10 Good

Alessandra

Business traveller
Liked: Cleanliness
Location, room size, outside space
Stayed 1 night in Jan 2026

8/10 Good

Daniel

Stayed 1 night in Jan 2026

10/10 Excellent

Gareth

Stayed 2 nights in Dec 2025

8/10 Good

David

Stayed 1 night in Jan 2026

8/10 Good

Sarah

Business traveller
Liked: Cleanliness, staff & service, amenities
Incredibly convenient right next to the station and a lovely old style hotel - updated nicely. Lovely staff. Spacious room. Slept well.
Stayed 2 nights in Jan 2026

10/10 Excellent

Mandy

Stayed 1 night in Jan 2026

10/10 Excellent

Ian

Stayed 1 night in Jan 2026

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bar well stocked, wine reasonably priced. Staff very professional. We had a club sandwich for lunch which was well worth the money. I had steak in the evening which was very good my wife had lamb which was again very good. Breakfast was a different matter. We expected a buffet breakfast but it was empty, asked to sit and an order will be taken. We both ordered full English with poached eggs, they arrived 2 minutes later, mine minus the egg which was brought on a side plate. The plate was greasy the food was barely warm not great we couldn't eat it all. We had a couple of pastries and some fruit which was see throgh thin. Our Superior room was clean, spacious and minimalistic and the bed was very comfortable. The bathroom again was clean, tidy and stocked. Overall a good visit. The hotel has changed a lot since we were last here. Mostly good. Would we return...yes we will.
Stayed 1 night in Jan 2026

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic double room, with large sitting and TV area. TV was almost cinema sized, although channels and connection is limited. Nice touch with free snacks left in the room. Nice bar area to sit and have a drink Breakfast was luke warm if that. Unfortunatly, the buffet had been taken in and the kitchen didnt re heat the food that was obviously left over. Nice hotel though, would stay again and get breakfast next door for half the price
Stayed 1 night in Jan 2026

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities
Worked for us on our way to south Wales lovely clean hotel
Stayed 1 night in Jan 2026

8/10 Good

Ben

Stayed 1 night in Jan 2026

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room with all the amenities needed and nice to have a bath. Attractive reception, lounge and bar areas. The internal fire doors were a little difficult to negotiate with heavy luggage and only 1 very small lift which didn't go to the same level or wing as our room. Some of the reception staff could be a little more courteous and helpful.
Stayed 1 night in Dec 2025

10/10 Excellent

Tracy

Stayed 1 night in Dec 2025

10/10 Excellent

Stanley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in Dec 2025

8/10 Good

Emma

Stayed 1 night in Dec 2025

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel, which has been refurbished to a very high standard. The rooms were very clean, soft fluffy dressing gowns were provided along with snacks and water. The staff were very friendly and accommodating. The centre was just a short taxi ride away (or a 10 minute walk) we had our evening meal there which was delicious. The only downfall was breakfast sadly which wasn't very warm and had been standing a while. We would definitely stay again.
Stayed 1 night in Jan 2026

10/10 Excellent

Jared

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2025

2/10 Terrible

Rebecca

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Booked a superior room, the room we got was nothing like the pictures. It was small, and the bathroom was dirty. The hotel did change the room after deliberations. We ordered food at the hotel bar, we had to wait over 30 minutes for a sandwich and the service for drinks was poor. Hotel appeared to be run by all young staff with poor customer service. Also the sandwich we ordered in the hotel bar was requested without an ingredient due to allergies, and this came with the ingredient on. The room we changed to was slightly better and the staff were apologetic but we won’t be staying again.
Stayed 1 night in Dec 2025