2/10 Terrible
Robert
Travelled with family
12 May 2025
Liked: Property conditions & facilities
Disliked: Cleanliness
Did not have the room we reserved due to being oversold. “Upgraded” us to “the best room on the property”, which was really just an accessible suite on the bottom floor with a “big surprise”, the surprise was a direct entrance to a shared patio in the pool area that everyone has access to. Super noisy because it was too close to the live music. The AC in half the suite was broken, the repair man entered the room directly without any acknowledgement and took us completely by surprise when he randomly knocked on the inner bedroom door while my wife was changing. A tile fell off the border to the abysmal, accessible hand shower that had zero water pressure and hot water for 5 minutes. The rugs in the main room have stains and are in severe need of replacing. The convertible sofa bed sank in the middle so was not functional.
The staff were nice and exterior facilities great.
Robert
Stayed 1 night in May 2025