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Comfort Inn & Suites Hamilton Place

2.5 star property

Photo gallery for Comfort Inn & Suites Hamilton Place

Free daily full breakfast
Suite, Non Smoking
Seasonal outdoor pool
Premium bedding, desk, blackout curtains, iron/ironing board
Premium bedding, desk, blackout curtains, iron/ironing board

Reviews

7.2 out of 10
Good

Popular amenities

  • Housekeeping
  • Pool
  • Breakfast included
  • Pet-friendly
  • Laundry
  • 24/7 front desk

Explore the area

View map
2341 Shallowford Village Dr, Chattanooga, TN, 37421
  • Place, Hamilton Place Mall
    ‪15 min walk‬
  • Place, Amazon.com Fulfillment Center
    ‪5 min drive‬
  • Place, Tennessee Valley Railroad Museum
    ‪7 min drive‬
  • Airport, Chattanooga, TN (CHA-Chattanooga Metropolitan)
    ‪5 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

7.6 out of 10
Good
(9 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Non Smoking

Suite, Non Smoking

Suite, Non Smoking

7.6 out of 10
Good
(7 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

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includes taxes & fees
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About the area

Chattanooga

With a stay at Comfort Inn & Suites Hamilton Place in Chattanooga (Hamilton Place), you'll be within a 15-minute drive of Hamilton Place Mall and Chattanooga Choo Choo. .This hotel is 10 mi (16.1 km) from Tennessee Aquarium and 14.2 mi (22.9 km) from Ruby Falls.

What's nearby

  • Hamilton Place Mall - 15 min walk - 1.3 km
  • Amazon.com Fulfillment Center - 5 min drive - 4.5 km
  • Volkswagen Chattanooga Assembly Plant - 6 min drive - 5.5 km
  • Tennessee Valley Railroad Museum - 7 min drive - 6.9 km
  • Chattanooga Zoo - 16 min drive - 19.4 km

Getting around

  • Chattanooga Metropolitan Airport (CHA) - 6 min drive

Restaurants

  • ‪Cracker Barrel - ‬2 min walk
  • ‪Olive Garden - ‬15 min walk
  • ‪Rain Thai Bistro - ‬12 min walk
  • ‪Sonic Drive-In - ‬6 min walk
  • ‪Forbidden City - ‬16 min walk

About this property

Comfort Inn & Suites Hamilton Place

Hotel with free breakfast, near Hamilton Place Mall
Comfort Inn & Suites Hamilton Place offers 76 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.
Make yourself at home in one of the 76 air-conditioned rooms featuring refrigerators and microwaves. 42-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have shower/tub combinations and complimentary toiletries. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless internet access and a television in a common area.
A complimentary full breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.
A complimentary full breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
4 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Comfort Hamilton Place Mall
Comfort Inn Hamilton Place Mall
Comfort Inn Chattanooga
Comfort Chattanooga

Reviews

Comfort Inn & Suites Hamilton Place Reviews

7.2

Good

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness
Rating 10 - Excellent. 215 out of 792 reviews
Rating 8 - Good. 274 out of 792 reviews
Rating 6 - Okay. 144 out of 792 reviews
Rating 4 - Poor. 88 out of 792 reviews
Rating 2 - Terrible. 71 out of 792 reviews

Reviews

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Black Mold!

The bthrm had black mold, dripped all night. Room poor condition, peeling paint, smell, not enough pillows. We needed it just for 1 night so it served purpose but would not stay there again. Not worth the fee!
Stayed 1 night in Jun 2025

2/10 Terrible

Tyler

Disliked: Staff & service, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A KNIFE SHOWED UP IN OUR ROOM WHILE WE WERE OUT.

The lady at the desk was very nice. The hotel is in terrible shape. Wall paper everywhere is bubbled up and falling off. The carpet in the hallways is so old and rolling up everywhere. The breakfast was not good. Also the space for the breakfast is too tight. You can't get to anything if there are just a few people in there. The ceiling in the shower looked moldy with some paint trying to cover it up. The carpet in the room was sticky and felt slightly damp. The air condtitioner was awful. Stayed hot the whole time. But here is the kicker. On my last night there, we came back to the room from being out and there was a knife on the bathroom counter. I have no idea where it came from. It wasnt ours and it wasnt there when we went out. We decided it was time to go ahead and check out that night instead of the next morning. I showed a picture of it to the lady at the desk but she seemed new and didn't know what to do. I definitely will stay somewhere else next time. I tried to upload a picture of the knife but it won't let me.
Stayed 3 nights in Jun 2025

10/10 Excellent

David

Stayed 1 night in Jun 2025

2/10 Terrible

Chris, Tampa

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Mold in showers; required cancellation and finding a new hotel at the last minute. That said, Expedia did the right thing after several calls and hours on the phone with Customer Service.
Stayed 6 nights in Jun 2025

10/10 Excellent

Damiany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 3 nights in Jun 2025

8/10 Good

Allison

Travelled with family
Liked: Staff & service
Room door didn't shut correctly nor did the bathroom door. No sheets for pullout bed. Check in clerk was nice and professional, able to get rooms close together despite last minute reservation. Checkout was good as well. Breakfast was good and clean. Hotel is older and definitely not worth the money we spent for a night but beds were comfortable and we're on the road again!
Stayed 1 night in Jun 2025

4/10 Poor

Mary Ann

Disliked: Cleanliness
I would not plan to stay there again
Stayed 1 night in Jun 2025

4/10 Poor

Elizabeth

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I expected more from a $130+ a night hotel. It was severely outdated, our room smelled like mildew, and the breakfast was minimal. We considered going to a different hotel all together but our stay was non-refundable. Don’t let the pictures fool you. This hotel is way past due for a complete remodel. Would not recommend.
Stayed 1 night in Jun 2025

8/10 Good

Junah

Travelled with partner
Liked: Cleanliness, amenities
Nothing particurlary unique
Stayed 1 night in Jun 2025

6/10 Okay

Marjorie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The location of the hotel was convenient. The size of the room was good. Enjoyed the free breakfast. The hotel has aged and could use some updating. Some areas of the hotel looked unclean. In the room there were holes in the wall where pictures once hung and one of the curtain panels was missing. The curtain panel that was there was not hung properly. Some light bulbs in the bathroom were out. So bathroom was not well lighted. This was reported but nothing was done.
Stayed 4 nights in Jun 2025

8/10 Good

Anany

Stayed 1 night in Jun 2025

10/10 Excellent

Conal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice and helpful, clean facility, spacious room. Room could use a little updating. Overall a very good place to stay.
Stayed 1 night in May 2025

4/10 Poor

Doug

Stayed 2 nights in May 2025

2/10 Terrible

Kiara

Stayed 1 night in May 2025

8/10 Good

Art

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was OK-nothing special.
Stayed 1 night in May 2025

2/10 Terrible

Patricia

Disliked: Cleanliness, property conditions & facilities

Seniors go anywhere else

Another bad review for a bad hotel. Don't ever stay here. Stayed for only 1 night and when we were readly to leave at 7:30 a.m. the only elevator was broken. My husband (72) and I (77) were on the 4th floor. I called down to the front desk and asked for assistance in taking luggage and aiding me (stairs are dangerous for me) down the 3 levels. Front desk said that they had called for an elevator repair person but did not know when the elevator would be repaired (it was a Saturday morning). I was also told that the hotel did not have anyone that could help us with our luggage. I called 911 and was told that they would only respond to help us if it was an actual medical emergency (so 911 in Chattanooga is worthless for seniors in distress). My husband eventually made 7 trips up and down the stairs with the final trip assisting me. I thought the poor guy was going to have a heart attack. Later when I called Hotel.com to see if I could get some of what I paid back, the assistant manager at the Comfort Inn told the Hotel.com representative that the malfunction was due to an earthquake that happened that day. We tried to leave at 7:30 a.m. and the earthquake occured at 9:04 a.m. I was still in the room at 9:04 and didn't feel a thing. The earthquake occurred in Knoxville not Chattanooga. We departed the hotel between 9:30 and 9:45 a.m. So this hotel won't even take accountability.
Stayed 1 night in May 2025

8/10 Good

Stacy

Stayed 1 night in May 2025

6/10 Okay

Julie

Travelled with family
The employees were friendly and helpful but the rooms need updated. The carpets were gross and while the bathroom was adequately clean, it was not in great shape.
Stayed 3 nights in Apr 2025

10/10 Excellent

Aiesha

Stayed 1 night in Apr 2025

4/10 Poor

Becky

Liked: Staff & service
Disliked: Cleanliness
Cleanliness in the bathroom was questionable. Breakfast area
Stayed 1 night in Mar 2025

6/10 Okay

Christina

Travelled with family

Smoky

We purchased a non smoking room, but had to run the AC and fan constantly because the room smelled like someone was actively smoking.
Stayed 1 night in Mar 2025

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Karen

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
I wouldn't call this property pet "friendly". They allowed us to have our small dog but they weren't friendly about it and made me pay the $25 pet fee in cash. Only place I've ever had to do that. Don't allow pets if you're going to make it difficlt.
Stayed 1 night in Feb 2025

8/10 Good

Catherine

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I don’t normally complain or write reviews. I think most reviews are people who hated it or loved it. I didn’t hate it, but I think I was given the worst room in the hotel. It was right next to the front entrance on one wall and had the ice maker and vending machines on the other. It shouldn’t be a room. It should be storage. Also- the bathroom floor and walls were disgusting. Luckily, I was too tired to care much about the noise or the dirt.
Stayed 1 night in Feb 2025